Reviews
Great Experience
Jose and HannHann were very professional and helpful. Even with my situation he got me into a car that I love. If your looking for a great deal go to them!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
"Experience Above and Beyond Expectations"
This is not your typical car dealership. Professionalism, friendliness, and most importantly, a non-pressured buying process has made me a loyal customer to Universal Toyota. The Finance Manager and the Sales Manager were extremely helpful in providing me with available leasing and purchasing options for my needs. But, the most important person who cemented my patronage was my Sales Representative, Trevor Anderson. He was professional, knowledgeable, and friendly. Not one step was rushed or pressured. I left feeling comfortable with my vehicle choice and financing decision. I actually was the one who took up took much of his time, but he ensured me he would take as much time as I need and not move forward unless I was comfortable and happy with everything. Universal Toyata is definitely a Five Star dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience at Universal Toyota
That was my first time at Universal Toyota dealership. I'm happy to say that it was a great experience no pressure straight to the point I told them exactly what I wanted and they delivered. Very professional and courteous. I would highly recommend universal Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Costumer Service Excellency
Mr. Zghoul was corteous and worked with our needs and financial abilities. We felt in charge at all times and got the best deal. Great Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
An Unexpected Buy
We drove in to Universal Toyota and Blake greeted us with a smile! Shared how wonderful Tacoma is and his friendly and informative conversation convinced us to buy a Tacoma Lumited! We love our new truck! Many thanks to all the Team Members that helped make this happen!! #lovemytacomafromuniversal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
See Gabe
We had the pleasure of having a salesman named Gabe...i am asking everyone that has a thought of buying a car...to go see Gabe...He is an excellent salesman. The best customer service I have received in a long time. If I could give him more than 5 stars....i would!!! Go see Gabe.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience
Went in to look for a new car. Had a fantastic experience with or salesman Trevor. I hate buying cars, however Trevor and AJ made our car buying experience enjoyable. Very pleased with Universal Toyota. Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very Disappointed
My entire family has Toyotas, all the way to my grandparents. Upon arriving from an overseas tour my family needed a vehicle asap. We went to Universal Toyota because Toyota are all we want to buy and the experience was not that great. Here we are 6 months later!!! Yes! You heard right! 6 months later and still have no registration. Call multiple times daily with no help! Was pulled over , received a ticket told to provide registration within 72 hours, think Toyota cared? NOPE!
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
New Vehicle buy
Good buying experience over all. I was very irritated the diamanté guy who tried at least three different times to push the extended warranty on my wife and I after I told him no three times. After that he started trying to show my wife receipts from customers who had issues with their cars that were covered under this warranty to try to get us to change our mind. As good as the sales expierance was the opposite can be said for the fiancance one. This by itself makes me question on whether I would ever want to go back and deal with this dealership.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
Anthony @ Universal Toyota.Anthony
Anthony knows his inventory and listens to customer to make the right vehicle connection in the shortest time. A friendly professional. Goes the extra step which is essential to repeat customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car