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Universal Toyota

(437 reviews)

Reviews

(437 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Toyota from DealerRater.

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Great Experience

Jose and HannHann were very professional and helpful. Even with my situation he got me into a car that I love. If your looking for a great deal go to them!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

"Experience Above and Beyond Expectations"

This is not your typical car dealership. Professionalism, friendliness, and most importantly, a non-pressured buying process has made me a loyal customer to Universal Toyota. The Finance Manager and the Sales Manager were extremely helpful in providing me with available leasing and purchasing options for my needs. But, the most important person who cemented my patronage was my Sales Representative, Trevor Anderson. He was professional, knowledgeable, and friendly. Not one step was rushed or pressured. I left feeling comfortable with my vehicle choice and financing decision. I actually was the one who took up took much of his time, but he   ensured me he would take as much time as I need and not move forward unless I was comfortable and happy with everything. Universal Toyata is definitely a Five Star dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience at Universal Toyota

That was my first time at Universal Toyota dealership. I'm happy to say that it was a great experience no pressure straight to the point I told them exactly what I wanted and they delivered. Very professional and courteous. I would highly recommend universal Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Costumer Service Excellency

Mr. Zghoul was corteous and worked with our needs and financial abilities. We felt in charge at all times and got the best deal. Great Service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

An Unexpected Buy

We drove in to Universal Toyota and Blake greeted us with a smile! Shared how wonderful Tacoma is and his friendly and informative conversation convinced us to buy a Tacoma Lumited! We love our new truck! Many thanks to all the Team Members that helped make this happen!! #lovemytacomafromuniversal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

See Gabe

We had the pleasure of having a salesman named Gabe...i am asking everyone that has a thought of buying a car...to go see Gabe...He is an excellent salesman. The best customer service I have received in a long time. If I could give him more than 5 stars....i would!!! Go see Gabe.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

Went in to look for a new car. Had a fantastic experience with or salesman Trevor. I hate buying cars, however Trevor and AJ made our car buying experience enjoyable. Very pleased with Universal Toyota. Keep up the great work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Disappointed

My entire family has Toyotas, all the way to my grandparents. Upon arriving from an overseas tour my family needed a vehicle asap. We went to Universal Toyota because Toyota are all we want to buy and the experience was not that great. Here we are 6 months later!!! Yes! You heard right! 6 months later and still have no registration. Call multiple times daily with no help! Was pulled over , received a ticket told to provide registration within 72 hours, think Toyota cared? NOPE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Vehicle buy

Good buying experience over all. I was very irritated the diamanté guy who tried at least three different times to push the extended warranty on my wife and I after I told him no three times. After that he started trying to show my wife receipts from customers who had issues with their cars that were covered under this warranty to try to get us to change our mind. As good as the sales expierance was the opposite can be said for the fiancance one. This by itself makes me question on whether I would ever want to go back and deal with this dealership.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Anthony @ Universal Toyota.Anthony

Anthony knows his inventory and listens to customer to make the right vehicle connection in the shortest time. A friendly professional. Goes the extra step which is essential to repeat customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.