Cavender Toyota

Absolutely five stars for Cavender Toyota’s mobile service. The two Michaels were outstanding; not only precise and efficient, but genuinely great to work with. Clear communication, friendly vibe, above and beyond from start to finish. They explained everything, respected my time, and made it smooth and easy. This mobile program might be new, but these two get it. They’re setting the standard and should be teaching the playbook. Highly recommend!!!!!!!!!!

WOULD NOT RECOMMEND CAVENDER TOYOTA SERVICE I am writing this as the mother of the owner of the 2023 Tacoma that has been going back and forth to Cavender Toyota because of an ongoing vibration. I have watched my son and daughter-in-law become completely frustrated and exhausted trying to get this truck properly diagnosed. My son depends on his truck for work, yet after multiple trips to Cavender, the original vibration is still there. What bothers me most as his mother is watching them get to the point where they are so frustrated that they are talking about trading a truck they otherwise like just to get away from this situation. I told them not to make that decision out of frustration. Someone at Toyota should be willing to listen and help them get to the bottom of the problem. My son brought Cavender information from another Toyota dealership and an independent repair shop, but instead of feeling like those concerns were being seriously pursued, he kept being faced with additional diagnostic services and expenses while the problem remained unresolved. I also witnessed how frustrating the customer-service side became. My son dealt with service representative Irving Rondon and eventually escalated his concerns to the service manager, Kevin. A conversation with Kevin became tense and ended abruptly while my son was still trying to get answers. Regardless of whether a dealership agrees with a customer, I believe that customer deserves to be heard and treated respectfully. They even contacted Gulf States Toyota Customer Relations looking for help. My son specifically asked for clarification about paperwork showing a wheel bearing marked “Approved” for $1,108.98, even though Cavender said that bearing wasn’t covered and didn’t replace it. Gulf States responded to other concerns, but never answered that specific question, even after my son followed up. I’m not claiming Cavender was paid that $1,108.98 because we have never been given an answer. That’s exactly the problem — why can’t someone simply explain what “Approved” means and whether a claim was paid? As a mother watching my son and daughter-in-law go through this, I feel they have been treated unfairly. They weren’t asking for special treatment. They wanted the vibration properly diagnosed, clear answers about their warranty, and respectful communication. After everything I have witnessed, I would not recommend Cavender Toyota for service. No customer should have to spend this much time going in circles and still leave with the same problem they came in with.

I brought in my vehicle for routine servicing and it was damaged. I called my service advisor who said they would speak with their manager 'Earnesto Valdez' and have them reach out to me to make things right. Its been nearly a week and I haven't gotten a single call from Earnesto. They are basically gatekeeping accountability behind a single individual, a doormat that they can sweep their problems under to maintain a facade of good customer experience. If you value your car, quality standards and accountability; this is not the place.

I brought in my vehicle for routine servicing and it was damaged. I called my service advisor who said they would speak with their manager 'Earnesto Valdez' and have them reach out to me to make things right. Its been nearly a week and I haven't gotten a single call from Earnesto. They are basically gatekeeping accountability behind a single individual, a doormat that they can sweep their problems under to maintain a facade of good customer experience. If you value your car, quality standards and accountability; this is not the place.

I am extremely disappointed with how **Toyota Financial Services and Cavender Toyota** handled the end of my Toyota lease. As well as their deceptive tactic just to complete a sale. They are not instated and or care about the costumers. My Lease End Calculation included **$821 in additional charges**: • **$471 "Excessive Wear" charge** — Toyota Financial Services told me this was for a missing car jack and assigned a replacement cost of $471. • **$350 "Disposition Fee"** — charged simply in connection with ending the lease. My concern is not only the money. It is the **transparency and disclosure surrounding these charges**. Consumers should be able to clearly understand, before signing a lease and before returning a vehicle, what fees they may be responsible for and how those fees are calculated. I am asking Toyota Financial Services and Cavender Toyota to provide documentation showing: 1. Where the $471 jack charge comes from and how it was calculated. 2. Why a missing car jack was classified as "Excessive Wear." 3. The exact lease provision authorizing the $350 disposition fee. 4. When and how these charges were clearly disclosed. 5. The inspection and documentation supporting the charges. I believe customers deserve straightforward and transparent lease-end disclosures—not unexpected charges that become apparent only when the final bill arrives. **Toyota Financial Services and Cavender Toyota: I am asking you to review these charges and provide a clear, documented explanation.**

The staff here are rude, dishonest, and clearly don't respect their customers. They lie constantly and couldn't care less about wasting your time. I sat in their showroom for two and a half hours "negotiating" on a car — meanwhile, the exact same car was already being negotiated with someone else on the other side of the room. Instead of having the basic decency to tell me it was already spoken for, they let me sit there and waste nearly three hours of my life for nothing. This isn't an oversight — it's how they operate. If they can string you along for hours without an ounce of honesty, imagine how they'll treat you after you've signed something. Do yourself a favor and take your business anywhere else.

Customer service at Cavender Toyota on 7/13/2026 was EXTREMELY poor. It started with EXTREMELY poor service from the service bay attendant. We continued to receive EXTREMELY poor service from Kobe Cardenas. And then we received more EXTREMELY poor service from Ernesto Valdez. The issue was multiple dashboard warning lights caused by electric water pump.

Customer services on 7/13/2026 was EXTREMELY poor. The EXTREMELY poor service started with the service bay attendent. The EXTREMELY poor service continued with Kobe Cardenas. And we received more EXTREMELY poor service from Ernesto Valdez. The issue was multiple warning lights on dashboard that were in response to electric water pump.

10/10 for the salesman Paya. He did absolutely wonderful and needs to be give some type of incentive. He's awesome!!! Very friendly and attentive. He gets the job done. He's going to do great in this field.

Mr .Jhet the sales person was very helpful and his team leader Mr.Yareem was way beyond exceptional, they stood by me until the end but the finance person was a bit rude.