Cavender Toyota

I brought in my vehicle for routine servicing and it was damaged. I called my service advisor who said they would speak with their manager 'Earnesto Valdez' and have them reach out to me to make things right. Its been nearly a week and I haven't gotten a single call from Earnesto. They are basically gatekeeping accountability behind a single individual, a doormat that they can sweep their problems under to maintain a facade of good customer experience. If you value your car, quality standards and accountability; this is not the place.

I brought in my vehicle for routine servicing and it was damaged. I called my service advisor who said they would speak with their manager 'Earnesto Valdez' and have them reach out to me to make things right. Its been nearly a week and I haven't gotten a single call from Earnesto. They are basically gatekeeping accountability behind a single individual, a doormat that they can sweep their problems under to maintain a facade of good customer experience. If you value your car, quality standards and accountability; this is not the place.

I am extremely disappointed with how **Toyota Financial Services and Cavender Toyota** handled the end of my Toyota lease. As well as their deceptive tactic just to complete a sale. They are not instated and or care about the costumers. My Lease End Calculation included **$821 in additional charges**: • **$471 "Excessive Wear" charge** — Toyota Financial Services told me this was for a missing car jack and assigned a replacement cost of $471. • **$350 "Disposition Fee"** — charged simply in connection with ending the lease. My concern is not only the money. It is the **transparency and disclosure surrounding these charges**. Consumers should be able to clearly understand, before signing a lease and before returning a vehicle, what fees they may be responsible for and how those fees are calculated. I am asking Toyota Financial Services and Cavender Toyota to provide documentation showing: 1. Where the $471 jack charge comes from and how it was calculated. 2. Why a missing car jack was classified as "Excessive Wear." 3. The exact lease provision authorizing the $350 disposition fee. 4. When and how these charges were clearly disclosed. 5. The inspection and documentation supporting the charges. I believe customers deserve straightforward and transparent lease-end disclosures—not unexpected charges that become apparent only when the final bill arrives. **Toyota Financial Services and Cavender Toyota: I am asking you to review these charges and provide a clear, documented explanation.**

The staff here are rude, dishonest, and clearly don't respect their customers. They lie constantly and couldn't care less about wasting your time. I sat in their showroom for two and a half hours "negotiating" on a car — meanwhile, the exact same car was already being negotiated with someone else on the other side of the room. Instead of having the basic decency to tell me it was already spoken for, they let me sit there and waste nearly three hours of my life for nothing. This isn't an oversight — it's how they operate. If they can string you along for hours without an ounce of honesty, imagine how they'll treat you after you've signed something. Do yourself a favor and take your business anywhere else.

Customer service at Cavender Toyota on 7/13/2026 was EXTREMELY poor. It started with EXTREMELY poor service from the service bay attendant. We continued to receive EXTREMELY poor service from Kobe Cardenas. And then we received more EXTREMELY poor service from Ernesto Valdez. The issue was multiple dashboard warning lights caused by electric water pump.

Customer services on 7/13/2026 was EXTREMELY poor. The EXTREMELY poor service started with the service bay attendent. The EXTREMELY poor service continued with Kobe Cardenas. And we received more EXTREMELY poor service from Ernesto Valdez. The issue was multiple warning lights on dashboard that were in response to electric water pump.

10/10 for the salesman Paya. He did absolutely wonderful and needs to be give some type of incentive. He's awesome!!! Very friendly and attentive. He gets the job done. He's going to do great in this field.

Mr .Jhet the sales person was very helpful and his team leader Mr.Yareem was way beyond exceptional, they stood by me until the end but the finance person was a bit rude.

After owning 9 Toyota/Lexus vehicles since 2017, I can honestly say the brand has completely lost the reliability and customer service it was once known for. My 2026 Toyota Tundra 1794 Edition with barely 6,000 miles has already needed major brake work, rotors, pads, and a window repair. Then I was told the brake issue was “a Toyota problem” — yet the dealership sells and services Toyotas. Not one manager from Cavender Toyota ever even called me. I even contacted Toyota corporate and opened a case, but still nothing. That tells me everything I need to know about how little they care once they have your money. What makes it worse is I was originally told my brakes were squeaking, leading to the repair, but later told Toyota already knew the brakes squeak in reverse. I never personally heard squeaking at all. Makes you wonder how much unnecessary service customers are being sold. Shame on me for staying loyal to the brand this long. Do yourself a favor before buying a Tundra — research the growing problems and customer complaints first. I’ll never buy another Toyota or Lexus again. Buyer beware.

Thank you Paya Vila for being my salesman today. You were awesome. Love my RAV4. I pulled in there this morning in the middle of a thunderstorm determined to get a car today. You didn’t hesitate to jump right in to assist me. I appreciated your professionalism, knowledge in the car I was wanting to buy, and your overall calmness about you. Thank you so very much. I wish you the best.