Cavender Toyota

They have their moments but they, like many dealerships, will twist the truth on occasion to make a sale. It’s often difficult to get in contact with someone who can address a concern. I had to call several times regarding a quote for a hitch installation on my Highlander, even after being told that I would receive a call back with the requested information (they never did, but I did call and finally “extract” the quote I asked for). I had a great experience buying my 2019 Highlander, but there were some serious shenanigans when I bought my 2023 Highlander when it came to negotiating my trade in. As a result of my uneven experiences, I decided to trade in my Highlander for a different vehicle make. I will say that Raul Villegas will work with with you if there is an issue that needs to be addressed. The problem is that some of the issues he has to assist with should never have been issues in the first place. I have one more issue I’m about to address with them (termination of an extended service contract) and if it goes well, I would say they should get 4.5 stars.

If I could give 0 stars I would. 2 months have gone by and my plates still have not came in. I finally called and spoke with a manganese and guess what my plates were in. I’m also a Disabled veteran where I was told that I won’t pay taxes on a new vehicle, turns out that was a lie!!!! Which I had to find out on my own. Then to come find out I paid for 2 registrations because the finance department was to lazy to put that I was a disabled veteran. The best way hung about this process is that I’m finally done and will not have to step foot in this facility again.

Had car on website that wasn’t available. Ploy to get you to contact then they ont leave you alone

July 7-26-2023 MR Robert Arellano ,thank you so very much for all your help , sorry I had you showing me different vehicle makes so I could decide which vehicle I Liked I'm glad you had the patience, I was so happy you programed the multi video display for me and thank you for not making fun of me when we went for the test drive I was backing up and I kept looking all around me , when the camera was in front of me ! Thank you so very much appreciate every one was very professional , Thanks to a M. Reyes one of your employees for the snacks and water as I am Diabetic. Gracias por toda su atencion.

They took so long to work on my car. It's been in the shop for more than 3 weeks already. They just keep telling me it should be done by Friday and Friday comes it's still not done. They have poor customer service. Everytime I called they will put me on hold just to get back on me to tell me that the advisor is with the customer or no one is available, but will call me right back. 2 hours later, nobody called. I have to call again and just told the same thing. Most of the time, nobody called at the end of the day. I told them that Im just in San Antonio doing a short visit to my parents and have to go back to Missouri as soon as possible. Good thing I have the children with me but I have a garden, cats, and depressed husband at home that needs to be taken care of. I was hoping they would take it into consideration but they don't care at all. They are not even apologetic but sounderd irritated everytime I called. I'm not going to this location anymore and am telling my families and friends here. I'm so disappointed. I have wasted more money and time in this visit just because of this. My plants are for sure dead by now, so that's a lot of lost for me. I'm not usually leave a negative reviews coz every business has its flaws but this is ridiculous for me.

I kept getting emails & text messages re special incentives so decided to take Cavendar up on them as we were considering upgrading my husband's '22 Tundra to a '23 one mostly due to his needing an extended bed for work purposes. We didn't anticipate coming out with 2 new vehicles!! JD originally contacted us but Sheldon his teammate and manager Abraham Mendoza closed the deal and agreed to an offer we couldn't refuse. Outstanding service, even staying until past 11pm to close the deal 😏... I would definitely recommend their team to anyone interested in purchasing/leasing a new vehicle.

We were having problems getting our second FOB for our new RAV4 from Toyota Corp so we decided to go to the dealer to see if they could help. Mr. Abraham Mendoza met us and was very polite and professional. After listening to our issue and concerns, he immediately started making calls and researching the status of our FOB and within minutes was able to find the FOB and schedule an appointment for us to pick it up and have it programmed. Mr. Mendoza is an example of a true professional that goes above and beyond his duties and responsibilities to ensure that Toyota customers are totally satisfied with their Toyota experience. Thank you Mr. Mendoza for treating us like family and taking care of our issue, Respectfully Greg and Olga Andrades Proud Toyota Owners

We have some repairs that still need to be done in the used vehicle purchased which has not been done. They stated they’d have a loaner car for me & they have yet to provide one. So the repairs has yet to be started. I’m not happy.

Rosana Palmer in the Cashiers Dept is extremely off-putting and unhelpful. I brought my fleet vehicle here for maintenance and was ready to pick up and cash out. I provided my fleet card to her and she attempted to run as C.C. and stated ITS DECLINED I stated to her you have to call the # on the card and speak with a representative to approve charges. She said I HAVE TO!? OR YOU HAVE TO!?? I paused ...and advised her yes .you have to. She pursed her lips huffed n puffed n got on the phone. I asked her are you not able to help me? She stated IM ASKING IF THIS IS A FLEET?! I stated yes . She stated WELL NOW IM ON HOLD.. Charges were approved and I went on my way but the unpleasant and unprofessional demeanor of this employee should be reviewed by higher up. The company I work for only has Toyota fleets and we will have to come here often for service on hybrid vehicles. If she is not willing to provide outgoing customer service and willing to help others without making you feel like u are irritating her or inconviencing her I would advise she get another job where she does not have to interact with customers. I will not interact or work with Rosana ever again. Good luck to anybody that has to interact with this woman.

This place deserves all these low ratings. From a 2 plus our tire change and alignment that does not close to the real time frame for those two services. Car wasn't even worked on for an hour of them pulling the car in. To them taking all the time searching for other maintenance not even asked for to charge more(they did that to everyone on the waiting room) I know for a fact they take advantage of people's time and overcharging for simple services. They tried charging 119 for an alignment and right when It was addressed they dropped it down to 109 which should have been stated since it's a special already. poor time management and management all together. The leadership should he ashamed how this place is being ran. Do better toyota!.