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McGrath Acura of Downtown Chicago

(452 reviews)
Visit McGrath Acura of Downtown Chicago
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
New (224) 802-4196 (224) 802-4196
Used (224) 802-4198 (224) 802-4198
Service (224) 802-3374 (224) 802-3374

Reviews

(452 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Acura of Downtown Chicago from DealerRater.

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In & Out!

Easy to schedule! Service was quick, thorough! Able to select my repair options and manage my budget! Shuttle to and from home made it easy to manage while juggling work and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lynn, thank you so much for your review. We are happy to hear you were able to take advantage of our shuttle! Thank you for being a part of the McGrath Family!

Most professional and well organized dealership I have...

Most professional and well organized dealership I have ever seen! The whole process was like a well oiled machine! Very relaxed and very forthwith.! Everyone seemed to know their job and was performed to the best of everyone’s ability! Most enjoyable auto buying I ever witnessed and participated in also ! Gold standard dealership !!! No Doubt!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your business! We appreciate your review!

Consumer response

Every word is the truth! Excellent car dealership!

Knowledgeable service advisors with great staff. Joe L is...

Knowledgeable service advisors with great staff. Joe L is always on it and keeps you updated throughout the process. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review!

Great communication, quality work done quickly! Felt like...

Great communication, quality work done quickly! Felt like I knew what was going on every step of the way! Overall Outstanding customer service! Highly recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Frankie, Thank you for trusting our team with your vehicle!

Professional, courteous. The waiting areas and bathroom...

Professional, courteous. The waiting areas and bathroom are super clean/comfortable. Staff wonderful and Prompt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

I found these folks to be courteous professional timely...

I found these folks to be courteous professional timely expensive competent. The hot chocolate wasn’t bad eithet

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your review!

I've been a customer for almost a decade. They provide...

I've been a customer for almost a decade. They provide the best service on the very visit. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Wonderful service very respectful curtiois and...

Wonderful service very respectful curtiois and professional support I love that they keep checking on me and keep me aware of the process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

They were helpful in servicing my vehicle per my request....

They were helpful in servicing my vehicle per my request. I had no problems or concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Jason and the staff at McGrath Accura got me in and out...

Jason and the staff at McGrath Accura got me in and out ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had been adjusted to indicate the new oil life percentage . They service Acuras and Hondas but do not sell Honda parts . The bathrooms are very nice and clean and they have a comfortable waiting area with modern tvs and one variety of free newspaper . We bought our transportation at the McGrath west City location but this downtown Acura location is much closer for us . We’re lucky that they allow us to get basic Honda service there at this location . Thank You !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!