Meet Krystie Zhang

Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service.

Our experience at Criswell Alfa Romeo was truly exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the very first interaction to the moment we drove off the lot, we felt fully supported and valued as customers. James Tan, our sales consultant, was outstanding—knowledgeable, personable, and genuinely committed to helping us find the perfect vehicles. His professionalism and attention to detail made the process smooth and enjoyable. Krystie Zhang, the finance manager, was equally wonderful. She explained every step clearly, worked efficiently, and helped us secure great financing options with ease and confidence. Her warmth and transparency made the financial side of things completely stress-free. And a special thank you to Robert Buchanan, the sales manager, whose leadership and oversight ensured everything ran seamlessly. He created an environment where customer satisfaction is clearly the top priority, and it shows in every interaction. We highly recommend Criswell Alfa Romeo and this amazing team to anyone looking for an elevated car-buying experience. Five stars all the way!

James was very thorough and patient while we evaluated several car options. He helped narrow down our choices and guided us through the process stress free making it a wonderful experience. Krystie was enjoyable to work with as well and helped us greatly. Happy customer!

Karifa has been an absolute pleasure to work with! He is professional, personable, polished, and very knowledgeable. I can truly tell he loves what he does! If a buyer is interested in purchasing an Alfa Romeo or Maserati, they need to work with Karifa hands down. When he says he will take care of something, he does just that! Karifa that's my salesman!!! The Business Manager (Krystie) has been a pleasure to work with as well. Thank you both for providing great customer service! Now I get to enjoy my Alfa Romeo!!!

Mostly a good experience. Not that I have many choices though, since Alfa dealers are scarce. I have been a customer for 7 years. I miss the loaners when doing service and wish they didn’t charge 3% on credit cards.

I was absolutely thrilled with my second experience at Criswell Maserati-Alfa Romeo. My Sales person Karifa Mara was incredibly knowledgeable and patient, helping me navigate my options without any pressure and I did not have to spend all day at the dealership. He took the time to understand my needs and found the perfect car for me. The entire process was smooth and enjoyable. Highly recommend Karifa Mara if you’re looking for a vehicle! Ken G.

I had the absolute pleasure of working with Karifa Mara when I purchased my car, and I can honestly say the experience was exceptional from start to finish. The entire process was smooth, easy, and stress-free. He was incredibly knowledgeable, answered all my questions thoroughly, and truly knows his stuff. On top of that, he made sure I got a great deal. His professionalism, transparency, and friendly demeanor made the whole experience feel effortless. I can’t recommend Karifa enough—if you’re in the market for a vehicle, he’s the one you want to work with!

While shopping online, we found the car we thought we wanted to buy and called the dealership. We had the pleasure of talking to Karifa Mara, a true professional . He got the deal done for us then we noticed the interior was not what we thought. Karifa sent us multiple photos detailing the interior colors. He gave us time to digest it all and when we told him it's not what what we thought, his response was I want you to be happy, no worries! The following day we did a video call and previewed the three he had in stock. We fell in love with the one we were not considering and he once again had the deal done for us within ten minutes. It's now on an enclosed transport heading south over 1000 miles. You will not find a more patience, professional sales executive anywhere Thank you Karifa!

Mr. Karifa and financial team provided us an exceptional purchasing service. Thank you Criswell Maserati and Karifa Mara

Ethan played a large part in my decision to buy my car. He was well-versed in all of the specifics of the SUV and its competitors. He understood what I desired as a customer and delivered.