[{"id":582479,"firstName":"Krystie","lastName":"Zhang","titleText":"Finance Manager kzhang@criswellauto.com","shortBioText":"Finance Manager\r\n(240) 252-5800\r\nkzhang@criswellauto.com","emailTxt":"kzhang@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/589cc71438cc.jpg","drDealerId":103771,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":348009,"firstName":"Karifa","lastName":"Mara","titleText":"Maserati-Alfa Specialist kmara@criswellauto.com","shortBioText":"Maserati-Alfa Specialist\r\n(240) 252-5800\r\nkmara@criswellauto.com \r\n\r\nKarifa Mara brings 20 years of experience in car sales to the table. Prior to joining Criswell Maserati, Karifa was a consultant for other high end cars such as Lexus, Audi, Jaguar, Range Rover, Porsche, Mercedes Benz and BMW, where he was always one of the top performers. \r\nHaving worked in diverse systems, Karifa is very flexible and brings a wealth of knowledge in sales strategies and exceptional customer satisfaction and retention. In addition, he is fluent in French.","emailTxt":"kmara@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":147,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/ac1b6e1d2e16.jpg","drDealerId":103771,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":391595,"firstName":"James","lastName":"Tan","titleText":"Maserati-Alfa Specialist jtan@criswellauto.com","shortBioText":"Maserati-Alfa Specialist\r\n(240) 252-5800\r\njtan@criswellauto.com\r\n\r\nJames Tan came from Singapore in 1989 and has since made Maryland his home. He was a Sushi Chef before his interest in automobiles played a huge role in making automotive sales his career. Being fluent in English, Mandarin and a few other Chinese dialects has enabled James to better communicate with his clients and meet their needs. James' approach to his clients has always been with a strong work ethic, combined with sincerity and reliability. His choice of sports is swimming and badminton, while chocolate and a good movie always makes his day.","emailTxt":"jtan@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/30e1724acd4e.jpg","drDealerId":103771,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":269885,"firstName":"Robert","lastName":"Buchanan","titleText":"Sales Manager rbuchanan@criswellauto.com","shortBioText":"Sales Manager\r\n(240) 252-5800\r\nrbuchanan@criswellauto.com\r\n\r\nRob has over 20 years of experience in the automotive industry which includes such brands as Audi, Mercedes-Benz, Lincoln, Volvo. He also has an extensive background in the pre-owned market as well as the finance side of things. He resides with his family in Middletown, MD which he has called home for 35 years. In his free time, he enjoys playing golf, fishing, catching an Orioles game, watching a good movie, or just spending time with family and friends. Rob believes in transparency and integrity in the sales process and provides customers with a level of professionalism and service that is second to none.","emailTxt":"rbuchanan@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":88,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/06ef35b61081.jpg","drDealerId":103771,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":251491,"firstName":"Alberto","lastName":"Zamorano","titleText":"Maserati - Alfa Specialist azamorano@criswellauto.com","shortBioText":"Maserati-Alfa Specialist\r\n(240) 252-5800\r\nazamorano@criswellauto.com\r\n\r\nThank you for looking at my profile. I've been in the automotive sales business since 1988. My most recent experience dates back to \"BMW of Rockville\" (formerly known as \"VOB BMW\" since July 1994 to January 2015). I'm a results oriented professional with extensive experience in both new and used automobile sales and a high level of customer service who has a proactive mind set with a proven track record of successful relationships with clients. Proficient in the Spanish language. My hobbies include photography, tennis and cycling.","emailTxt":"azamorano@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":77,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/abab30b679e2.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":486312,"firstName":"Danny","lastName":"Ahn","titleText":"Maserati-Alfa Specialist dahn@criswellauto.com","shortBioText":"Maserati-Alfa Specialist\r\n(240) 252-5800\r\ndahn@criswellauto.com","emailTxt":"dahn@criswellauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/0cfa880e9845.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":561437,"firstName":"Anthony","lastName":"Johnson","titleText":"Service Manager maseratiservice@criswellauto.com","shortBioText":"Service Manager\r\n(240) 252-5800\r\nmaseratiservice@criswellauto.com","emailTxt":"ajohnson@criswellauto.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/8ad19b1ea900.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":302874,"firstName":"Jose","lastName":"Calderone","titleText":"Maserati-Alfa Valet maseratisales@criswellauto.com","shortBioText":"Maserati-Alfa Valet\r\n(240) 252-5800\r\nmaseratisales@criswellauto.com\r\n\r\nJose is a family man with two children; a daughter and a son. His wife also works in the automotive industry in the accounting field. Jose has worked at several dealerships. He will pick up and drop off your car at your convenience along with personally detailing your vehicle on its return. Jose takes pride in his work and is excited to be part of the Criswell organization.","emailTxt":"maseratisales@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/fcb1d860c777.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589522,"firstName":"Alexander","lastName":"Duarte Leal","titleText":"Service Advisor aduarte@criswellauto.com","shortBioText":"Service Advisor\r\n(240) 252-5800\r\naduarte@criswellauto.com","emailTxt":"aduarte@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/5009ca769067.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472942,"firstName":"Michael","lastName":"Disogra","titleText":"Maserati-Alfa Specialist mdisogra@criswellauto.com","shortBioText":"Maserati-Alfa Specialist\r\n(240) 252-5800\r\nmdisogra@criswellauto.com","emailTxt":"mdisogra@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/2fff7408d968.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":631244,"firstName":"Ashanti","lastName":"Shackleford","titleText":"Service Director ashackleford@criswellauto.com","shortBioText":"Service Director\r\n(240) 252-5800\r\nashackleford@criswellauto.com","emailTxt":"ashackleford@criswellauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/103771/employees/e40ea7864978.jpg","drDealerId":103771,"certifiedEmployee":false,"deptDscrp":"Service"}]

Criswell Maserati

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM

Criswell Maserati Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:30 PM

Saturday

9:00 AM - 6:00 AM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

...



At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

"We listen and you matter, because We're Driven by YOU!"

Service

Fluid Top-Off

Complimentary

Detailing

$229.95 and up*

Oil, Filter Change

$299.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
397 lifetime reviews. Includes reviews of Criswell Maserati from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 3, 2020

    Friendly, informative, easy to get in touch with and made the process of purchasing the car and setting up transport of the car to another state easy and... smooth.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    Alberto Zamorano

    Maserati - Alfa Specialist azamorano@criswellauto.com

    (5.0) 77 reviews

  • 5.0 out of 5
    June 30, 2020

    James Tan was extremely helpful and even came in to meet with us on his day off. He went above and beyond to make sure that we were comfortable with the... price of the car and our trade-in. He wore a mask and we did as well, which gave us an added level of safety and confidence. Thank you, James! Krystie Zhang was a delight and made the process seamless. Great team!!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your story with us! We are so happy to hear that you had a comfortable, safe, stress free purchase experience!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    James Tan

    Maserati-Alfa Specialist jtan@criswellauto.com

    (5.0) 39 reviews

  • March 30, 2015

    Five Star Experience from beginning to end!!! Abiola Akintunde was absolutely awesome!! Completely professional, informative, helpful, followed up as promised... and most importantly not your typical pushy salesman. My wife and I purchased a 2015 Maserati Ghibli SQ4. The whole process was hassle free. They provided us with a more than fair trade in value for our 2013 Range Rover Sport and matched a competitive price we had received from another dealer on the car. We drove in from out of town, the car was ready to go, the paperwork was ready to sign and the full team was expecting our arrival and greeted us by name as we walked thru the doors. Anastasia Oganov was amazing as well! She was a pleasure to deal with on the phone and had our paperwork ready to sign so we didn't have to waste any time. Omar Stwodah, the General Manager, runs a well oiled machine!! He was super friendly and provided an excellent recommendation for dinner that evening. A BIG THANK YOU to Abiola, Anastasia and Omar for making the experience stress free, flawless and pleasurable!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. It was great meeting you both. We realize that you have a many choices when purchasing a vehicle so we try to make the exp...erience as pleasant and easy as possible. We value you as a customer and do our best to make the customer experience reflect our appreciation. And I am glad you enjoyed the restaurant and views in Georgetown. Have fun with your new Maserati!! Best, The Criswell Maserati Team

  • 5.0 out of 5
    June 29, 2020

    I worked with Mr. Karifa Mara, he was very nice and showed me how to use the CarPlay function which was new to me and went over the car in detail. This... was my first experience with Alfa Romeo. Krystie Zhang with finance made it super easy for us to do business. Very knowledgeable and nice. Everything was ready for me when I went to pick up the car. I would def buy another vehicle from this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to post this review! We always love hearing from our happy customers! If there is anything further we can assi...st you with, please do not hesitate to reach out to any of our team members.


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    Karifa Mara

    Maserati-Alfa Specialist kmara@criswellauto.com

    (5.0) 147 reviews

  • 5.0 out of 5
    June 22, 2020

    James was a spectacular help in getting me into a new Stelvio, and walking me through all of the nuances and functions across the Alfa Romeo model line.... Can't rate his professionalism and expertise high enough and I will definitely be returning.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! Thank you so much for taking this time to let us know what a spectacular job James did during your recent purchase. We look forward to wo...rking with you again for all of your future automotive needs.


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    James Tan

    Maserati-Alfa Specialist jtan@criswellauto.com

    (5.0) 39 reviews

  • 5.0 out of 5
    June 20, 2020

    Mr.Tan helped to make our purchasing experience seamless. Very accommodating and worked to ensure all went well. My best car buying experience to date!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Super! We love hearing from our happy customers and we are ecstatic that our team was able to help you have such a great buying experience! If you h...ave any further questions, please give us a call. We're always happy to help!


    Worked with:
    James Tan

    Maserati-Alfa Specialist jtan@criswellauto.com

    (5.0) 39 reviews

  • 5.0 out of 5
    June 15, 2020

    It was wonderful working with Alberto! A true gentleman, as a young lady I was absolutely comfortable and respected. Great follow-up to ensure my satisfaction!...

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your story with us! We loved hearing that you had a great experience and that Alberto put you at ease ...for a stress free purchasing experience!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    Alberto Zamorano

    Maserati - Alfa Specialist azamorano@criswellauto.com

    (5.0) 77 reviews

  • 5.0 out of 5
    June 3, 2020

    A really good experience overall. Very knowledgeable and helpful. Once they saw my level of interest my sales rep James Tan seemed to go out of his way... to make certain that the car was available for me knowing that it was drawing a good amount of interest from the public. I appreciated his patience and willingness to meet my needs. I would definitely recommend Criswell Maserati for those looking to purchase a new vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your willingness to recommend our team to others. We enjoyed hearing about your great experience with James and are pleased that you ar...e so happy with your new vehicle.


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    James Tan

    Maserati-Alfa Specialist jtan@criswellauto.com

    (5.0) 39 reviews

  • 5.0 out of 5
    June 3, 2020

    I purchased an SQ4 Ghibli in April, and decided to purchase a Ghibli for my wife, too. Karifa Mara was my sales person for both purchases. He/Criswell... accepted my wife's leased 2019 Mercedes AMG GLE 43, as a trade in. In this COVID-19 times, where people/businesses/financial institutions have been hard hit, Criswell Maserati and especially the sales Guru-Karifa Mara, found a way to facilitate the purchase of an especially beautiful car, making it possible for me to surprise my wife with the gift of her own Maserati. The professionalism, dedication and seeming honesty of the Criswell staff, is much appreciated. While "the house always wins", it seems that Karifa and Krystie, want above and beyond, to broker a very good deal for this purchase transaction. I therefore give Criswell Maserati/Karifa/Krystie, two massive thumbs up. My wife and I are quite pleased, and we Iook forward to being lifelong Maserati owners.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Excellent! It was wonderful to see you back to pick out this beautiful new car for your wife. We value your business and appreciate your kind words.... We look forward to working with you again for all of your future automotive needs!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    Karifa Mara

    Maserati-Alfa Specialist kmara@criswellauto.com

    (5.0) 147 reviews

  • 5.0 out of 5
    May 29, 2020

    Hands down the BEST Alfa Romeo dealership in the metropolitan Washington, DC area. This is my second Stelvio that I've had and I will only go back to Criswell... AR for service or sales although it is a hike from me. James in Sales and Kristie in Finance and Anthony in Service are professional, courteous and patient with me and my situation. I had purchased from a dealership that is no longer around, and had therefore serviced my Stelvio at yet another dealership before I stumbled upon Criswell in Germantown. The level of service at Criswell and caring they extend, like they appreciate you are their customer is by far the best of the three Alfa Romeo dealerships in the area I've encountered. Customer service is incredibly important in my book. I can't say enough great things about how positive and efficient my experience was here. If looking for an Alfa Romeo don't waste your time going elsewhere.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to highlight the knowledge, professionalism, and helpfulness of our entire team! We are ecstatic to know that you conti...nue to be happy with your experience with Criswell!


    Worked with:
    Krystie Zhang

    Finance Manager kzhang@criswellauto.com

    (5.0) 60 reviews

    James Tan

    Maserati-Alfa Specialist jtan@criswellauto.com

    (5.0) 39 reviews

    Anthony Johnson

    Service Manager maseratiservice@criswellauto.com

    (4.3) 6 reviews

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