Criswell Maserati

Karifa provided top notch customer service and ensured the buyer experience was top notch. Karifa is an excellent ambassador of the brand and is an example of what you should expect from a luxury brand, but rarely receive these days. Easy 5/5.

The entire Criswell team made the buying experience great. Ethan was great to work with and set me up for success from start to finish. I would highly recommend looking into the Criswell group for you next purchase.

The dealership as a whole was professional, courteous, efficient, knowledgeable and customer friendly. Not overly boisterous making them highly recommended! I would use them again! Karifa Mara was exceptional being upbeat and informative. He was extremely knowledgeable and demonstrated the most important features of the car and allowed and encouraged questions and he knew the answers !!! Great smile, great personality, and a great dresser making him very highly recommended to all!!! Thanks to Karifa for a wonderful car buying experience! ( Never thought I’d ever say that!)

Harry Criswell IV, the GM, has a superb service department... he is personally involved and works to give you competent service at reasonable prices. He especially works very well with extended service policies. Harry goes the extra mile!

I honestly have never in my life had a more pleasurable experience at a dealership. Ethan was absolutely fantastic and was geniunely interested in hearing out unique story that brought us to them. He helped us get through the process of getting all our paperwork in order before he passed us off to the financial department to sign final papers. He took such amazing care of us from start to finish, and even after the purchase continued to check in and make sure we were happy and getting all the wonderful benefits that our new car had to offer. Everyone we interacted with at the dealership was incredible, but Ethan made the experience so much more personal and we thank him for that.

Ethan was very professional in working with me. He was attentive, friendly and knowledgeable about the vehicle I purchased and I would highly recommend his services.

Where to start, came in last month to start the process for my wife’s new dream car. Left after nobody said one word to us. Not one. There was one guy who asked us if we needed anything. Blank stare, must have been his first day we thought. Ended up being the GM. Never would have guessed by the way he was dressed, ball cap and all. No personality and honestly seemed a little out of his league. Regardless, we decided to look elsewhere and made a trip to VA. Def try harder next time gentlemen

was seriously interested in purchasing a 2022 Maserati Levante, but my experience with Alberto Zamorano at Criswell Maserati–Alfa Romeo was extremely disappointing. I called in the morning ready to discuss the vehicle and potentially move forward with the purchase. Instead of receiving professional customer service, Alberto came across as aggravated, impatient, and obnoxious while I was simply asking reasonable questions about a vehicle I was considering spending thousands of dollars on. He eventually texted me some information and specifically told me he would call me back. He never did. After waiting approximately five hours, I had to call HIM back to continue the conversation. Only then was I informed that someone had placed a deposit on the Levante and was supposedly bringing a check the next day. The vehicle selling is NOT the reason for this 1-star review. The problem is the way the situation was handled. If another buyer placed a deposit, a simple text or phone call would have been enough: “Mr. Smith, I wanted to let you know that another customer has placed a deposit on the Levante.” Instead, I was left waiting for a callback that never came while believing we were still discussing the vehicle. I am a serious buyer, not someone calling a dealership to waste time. Customers deserve professionalism, communication, and basic respect—especially when they are prepared to make a major purchase. Management should seriously review how potential customers are being handled. You never know which phone call represents a customer who is ready to buy. Unfortunately, after this experience, I would think twice before doing business here.

I purchased an extended warranty from krystie in May 2025. She was very nice and helpful. I gave her an excellent review. Fast forward to May 2026. I sold my Maserati on 5/4/26, cancelled my extended warranty with her on 5/6/26 with no claims. She told me it will take 4 to 6 weeks to receive my refund. Week 7 and no refund. I reached out to her on week 7 regarding my refund, and she stated she would check into it. The last I heard from her was 6/24/26. She ceased all communication with me. She stopped responding to my voice calls, voicemails, text messages and emails. The Maserati extended warranty company stated my warranty wasn't cancelled until 7/1/26. The general manager harry doesn't even respond back to voicemails or emails. I would advise anyone not to purchase an extended warranty with this dealership if you have to cancel it at a future date. I am going to continue to pursue my refund through a complaint. 0 STARS.

Buying our 2025 Grecale was very seamless. James was excellent in sales. This is my second time but this time was very quick and easy.