Covert Buick GMC Austin

I purchased a new Buick Enclave Essence at Covert Buick GMC on 8/17/2024. I was amazed at both the professionalism and courtesy afforded my wife and I by this friendly staff. Despite some computer glitches (not the fault of the dealership) both our sale Rep, Omar M., and the sales manager showed tremendous patience and resolve, ultimately working to solve the issues. These are great people to work with. All the way through Sales, Management, Finance, and Customer Relations, I was truly impressed at the customer focus of this great group of people. I can highly recommend Covert Buick GMC for a nice car buying experience.

Great service, friendly people, pleasant expierienced. Overall very satisfied and would definitely recommend to everyone.

Saul went above and beyond and met all Of our needs, it’s hard to find true customer service in this day and age and this guy put my family and time first, and made us his top priority instead of another transaction. Thank you Saul, for everything you did for us!!

Awesome people to work with, couldn’t ask for any better, from sales to finance

I read Jackie’s reviews on line and knew she was the person I wanted to buy my new Buick Enclave from. She greeted us at the door to the dealership, exuding energy, enthusiasm, and expertise as she found the vehicle I wanted. She literally moved 8-10 vehicles around the lot so I could test drive the exact SUV that I bought. We worked a deal with transparency and honesty—no surprises—and then she personally prepped the vehicle so we drove it home that afternoon. I will never buy a vehicle from anyone else. My husband is now looking forward to truck-shopping with her later this year. If you want to buy a car from someone who has your best interests in mind, contact Jackie Oliver at Covert Buick GMC!

Absolute worst when it comes to customer communication! I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle and that someone would reach out to me as soon as they were available. Well 7 hours later I told them they could disregard the inquire. I received an email replay stating that the car sold the previous night. 1) If your car is no longer available, why keep it listed and tell a potential client it is still available, and 2) Is it so hard to send a simple text, better yet a phone call to let a potential customer that it's gone? Is that really too much to ask for? Definitely avoiding this dealership!

Absolute worst when it comes to customer communication! I inquired about a 4Runner that they had listed at 10:00am. Chatted with someone online about my inquiry and was told they still had the vehicle and that someone would reach out to me as soon as they were available. Well 7 hours later I told them they could disregard the inquire. I received an email replay stating that the car sold the previous night. 1) If your car is no longer available, why keep it listed and tell a potential client it is still available, and 2) Is it so hard to send a simple text, better yet a phone call to let a potential customer that it's gone? Is that really too much to ask for? Definitely avoiding this dealership!

Effrim at Covert Austin provided Excellent Service! I met him 3 years ago. Great Employee and friend!

Great experiencing Employees and service were top-notch would recommend The covert dealerships to everyone.

Saved my money for the weekend by buying from Jackie and my wife and my family loved me more for making a good deal.