Covert Buick GMC Austin

Made an online reservation for the 6-quart Mobil 1 full synthetic oil change advertised at $105.95. When we got there, the service advisor told us the price would actually be over $200 — with no real explanation for nearly doubling it. The advertised price only excludes tax and extra quarts, and nothing about our visit justified that jump. This is textbook bait-and-switch: advertise a low price to get you in the door, then change it once you're there. We left without getting the service done. I wouldn't trust their advertised service pricing, and we won't be back.

Absolutely the best vehicle-buying experience I’ve ever had! From the moment I walked into Covert Buick GMC Austin, the entire team was focused on making sure I had a great experience and left completely satisfied. Jorge in sales went above and beyond to make the buying process smooth, easy, and stress-free. He was professional, knowledgeable, and genuinely cared about making sure everything was done right. I also want to give a special thanks to Mark and James in the service department. They were outstanding! They took care of my vehicle incredibly quickly and even went the extra mile by delivering it back to me. That level of customer service is hard to find these days. Even though the dealership was busy, nobody ever made me feel rushed or like just another customer. Jorge, Mark, James, and the entire Covert team truly went above and beyond what I expected. It’s obvious that they genuinely care about taking care of their customers. I can’t say enough about the people, service, and overall experience at Covert Buick GMC Austin. If you’re looking for a dealership that treats you right and stands behind its commitment to customer service, I highly recommend them! Thank you, Jorge, Mark, James, and the entire Covert team for an outstanding experience!

Adam De Leon in the service department is the reason for this review. My 2021 GMC Canyon Denali was towed in dead and I had already been without it for months with no answers. Adam had it diagnosed the day it arrived, found the failed battery immediately, and kept working until he had the actual cause — a blown fuse block and a loose ground behind the intake manifold. Truck was fully repaired and running right in twelve days. What set him apart was the communication. He texted me updates every couple of days without me ever having to chase him, including one message just to tell me he hadn't forgotten about me while his tech was still tracing the fault. He also caught other issues I didn't know about and made sure they were covered under my extended warranty instead of leaving me with the bill. I live over 200 miles away and I will still bring my truck here. If you need service done right and explained honestly, ask for Adam. Five stars without hesitation.

Great customer service. Clint was extremely, knowledgeable courteous, and friendly in the GMC service department.

Extremely friendly and helpful, got the car done in a reasonable amount of time. Fixed RIGHT the FIRST time.

The were great to work with and did absolutely everything in there power to get me the best price.

GMC trucks are junk audio problems , AC problems ! Leased a 2026 GMC AT4 X and traded my CHEVY Trail Boss with very low miles and no problems at all, left a voice message to Mario store manager never called me back! Truck has been in service 5 times already , no radio , no signal lights , no Audio, according to Nathan the service manager there’s no fix , but covert is still selling these trucks knowingly that there selling trucks with issues and no fix !!! Very disappointing, my son also bought a new GMC truck and same thing problems with AC , no audio ! Do not BUY a GMC Truck , there just Junk !!

I recently purchased a new vehicle 3 month ago from this dealership, and unfortunately I am not satisfied with my purchase. The vehicle has had issues after purchase and I feel that my concerns have not been addressed adequately. I expected better customer service for such a significant purchase. I hope that the dealership will work with me to resolve these problems and improve the experience for future customers.

The dealership was extremely friendly, helpful, and gave us great peace of mind throughout the entire process. Being at a dealership with kids is never easy, but Joe and Chad were incredibly patient and understanding when things had to slow down because our little ones needed our attention. They never made us feel rushed and went above and beyond to make the experience comfortable for our family. We will definitely be coming back for future purchases. We are truly grateful for such a wonderful experience and for the patience and professionalism of the entire team. Also, the goodie bags for the kids were an amazing touch and helped keep them entertained while we completed everything. Thank you for making this such a positive experience for our family!

I highly recommend the Covert Buick GMC Mobile Service. It was easy to schedule the appointment for service..The mechanic arrived on time and completed the work on my SUV. A+ Customer Service!