Covert Buick GMC Austin

Be careful when going to them for any maintenance. One of their consultants Bart thought that because I was a woman he could get over on me. I took my... truck in for an oil change knowing it was over due on spark plugs, which I planned to change myself, and he tried to tell me my truck was going to crap out on me if I didn't spend the $2000 worth of services he recommended. He tried to instill fear in me in order to convince me to purchase all the services. The majority of what was recommended was completely unnecessary. BE VERY CAREFUL IF YOUR A FEMALE!! This type of behavior is disgusting!

Terrible Customer Service..... This dealership will only follow through with the advertised sales price only if you finance in house through them! Do... yourself a favor before calling this dealership or going in person, read this review. This review is real and happened within the past 24 hours. Monday, September 16th - I inquired about Coverts brand new 2019 GMC 2500 Denali pickups they have on sale for 15k off. I find their add on Cargurus.com and send them an inquiry. I recieved an email back quickly stating a salesman will be reaching out. That morning I recieve a call from Kurt(who was very helpful and knowledgeable) who asks me a few questions about my inquiry. I state I'm interested in a black truck for 55k and I would like to throw a deposit down to hold then pay 15-25k towards to purchase. I mentioned I will be out of country and will return in October to pickup the truck and finalize the deal. Later that morning Kurt let's me know the truck was sold and he has others available. So I inquire about a white truck with a few more options and 3k more on the price tag which currently has a trade in offer pending. Kurt then works with his GSM(Travis) to work up a deal. No deals are made that day as I am second on the list. Tuesday, September 17th - Kurt reaches out to me letting me know he is still working on a deal with his GSM. I mention I'm ready to give a deposit if the price is right. Kurt gives me an offer which is pending on the previous trade in offer on the truck. Kurt let's me know that management has told him the truck is mine if pending deal falls through which he should know by end of the day. I am later told that I'll have an answer by the next morning. Wednesday, September 18th - I reach out to Kurt to see what the verdict is. Kindly he responds even though come to find out it's his day off. He let's me know he is still waiting for an answer from his boss (Chris). Mid day comes around and I'm done with the games. I inquire online again and get a salesman by the name of (Ed). He also tells me the truck is available. After a few emails back and forth requesting to put a deposit down he recognizes I was already working with (Kurt). I call into Covert asking to speak with (Ed). I speak with (Ed) about the truck and my email. I let him know I would like to put a deposit down as I missed the last one and supposedly this was the last truck with the internet deal. I tell him I felt like I was getting the run around as I was told this truck was already pending sold with a trade in however he mentioned it was available. (Ed) then explains that he was the salesman that had the trade in offer but it had fell through. He also says there were alot of inquires about the truck and he had someone there in the dealership that wanted to look at it. I said well I was already 2nd in line and was ready to put down a deposit. (Ed) said "well this person is here in person". I said what does that make a difference I already made an offer with a deposit. (Ed) then told me that he had to take care of the customer but wouldn't hang up on me. (Ed) then told me he would transfer my call in which he did where someone picked up the phone then hung up. This was my last conversation with Covert Buick GMC. If your not going to finance your vehicle through them where they can make back all there "on sale" money you'd better shop else where. In fact I'd suggest shopping elsewhere as I wouldn't trust these sleazy salesman. Whether (Kurt) knew the inside scoop or not just be honest and say no rather then wasting mine or your time. I wouldn't recommend or suggest this dealership to anyone. I'm just one potential customer do you really believe I'm the only one? Think again. -Coming from a GMC/Chevy and Cadillac owner....

My best car buying experience to date. Great job Covert.

Buyer Beware: Their finance group will take serious advantage of you. Their sales group and service group are outstanding.....just don’t let them do... your financing. I was given the dance and song about the Great Rate they were getting me, so I took it (my FICO’s are all mid 800’s). I’ve since found out how naive I was. I’m doing a refi right now that will save me $5,000.00 dollars.

Jackie Oliver did a wonderful job helping me find the perfect car for my needs. She explained all the features and had the car ready for me to drive it... home the day of purchase.Joyce Stouder

Great people and very responsive to your wants. Could use a more diverse selection of breakfast goodies.

Andrew S. was very helpful. I received a summary of recommended service. There was no pressure to chose to proceed with additional services.

The service was fast and the technician was informative and polite.

Josh Esquivel is the best. He made sure I was happy with my choice of vechicle and I was very happy. I will refer Josh to my relativMorenodf01es and friends.

Service department understands their product, great communications before repairs are performed and they have quality shop personnel. Covert has sold our... family new automobiles and repaired same vehicles for the last twelve years and thus far never returned one for a non-quality repair. Our family has the greatest confidence in Covert service department.