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Covert Buick GMC Austin

(1,684 reviews)
Visit Covert Buick GMC Austin
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2015 consumer dealer award
New (512) 961-5792 (512) 961-5792
Used (512) 354-4435 (512) 354-4435
Service (512) 364-0086 (512) 364-0086

Reviews

(1,684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Covert Buick GMC Austin from DealerRater.

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Covert Cadillac is an awesome dealership.

Covert Cadillac is an awesome dealership. Sales, service & employees very helpful& knowledgeable. Would recommend Covert Cadillac to family & friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Service Department far exceeds the customer services

The Service Department far exceeds the customer services than the Sales Department. Received great services from the Service Department but very poor service from thySales Department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I like the location of the dealer, they have great

I like the location of the dealer, they have great service, and nice people. Hope we come back soon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Easy to deal with.

Easy to deal with. Sameer stayed on top of things... and followed up quickly. Art kept things moving. Good experience overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Courtesy professional detail helpful trustworthy

Courtesy professional detail helpful trustworthy knowledgeable organized customer service oriented eager delivery determined I would recommend my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Craig Martinez was great to work with!

Craig Martinez was great to work with! I would highly recommend him as your next salesperson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Kafui was an absolute pleasure to work with, from start

Kafui was an absolute pleasure to work with, from start to finish. A true professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was a great experience working with covert team, they

It was a great experience working with covert team, they totally understood what I was looking for in a car as well as deal. They made the process so quick and easy. I will definitely recommend people to check covert cadillac for their next purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Staff was excellent, friendly and courteous.

Staff was excellent, friendly and courteous. The dealership was clean and welcoming. I didn’t feel pressured and left happy to be part of the Covert family. The only issue I had was initially being low-balled on my trade. Also, the advertised price of the Denali I purchased (I researched it online prior) turned out being $1500 dollars more when we got to the desk after dealer add on’s (Covert protection package I believe). Needless to say after negotiating I left happy with the price I paid. The finance manager experience with Art was also pleasant, went over a few add on options but was not pushy. Great conversation and extremely knowledgeable. Before leaving, a customer care representative came to meet with me personally to ensure my experience was top-notch. I would buy again from covert in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My service advisor Alex Brickell

My service advisor Alex Brickell is amazing and always keeps me informed of my truck. His whole team at Covert GMC are amazing. I will totally recommend Alex Brickell for the fine work he does at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Richard, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416