Covert Ford

I have owned my car I purchased from Covert Ford-Lincoln in Austin for almost four years. When I purchased it, they also sold me a maintenance service plan. Called the Service Manager today to schedule routine maintenance just to find out they won't honor the terms of the agreement anymore...it's no longer cost effective for them. Cannot recommend them as a reputable dealer any more. I will not be buying my next car from Covert Ford-Lincoln and will probably not buy from any Covert dealer given the dealer's leadership failure in Austin.

I have owned my car I purchased from Covert Ford-Lincoln in Austin for almost four years. When I purchased it, they also sold me a maintenance service plan. Called the Service Manager, Luis, today to schedule routine maintenance just to find out they won't honor the terms of the agreement anymore...it's no longer cost effective for them. Cannot recommend them as a reputable dealer any more. I will not be buying my next car from Covert Ford-Lincoln and will probably not buy from any Covert dealer given the dealer's leadership failure in Austin.

Tengo la mejor experiencia con la Ford , todo gracias a la recomendación de el señor Ricardo Costa con personas como el hay ventas , gracias

Back in Jun of ‘22, we bought a 2018 Chevy Colorado from Covert Ford in Hutto. I should have known better, the truck was missing a fog light blank cover on the passenger side. Our young sales guy was real sympathetic to our desire to see the car fax and was so “helpful” and seemingly honest. Once we got thetruck home, i found the fender on that side wasn’t attached to the body correctly and the grill was cracked in several places. Of course , we bought “As Is” and the dealership has “no idea” that the truck was wrecked. Yeah, right! Recently, the paint started peeling on the hood, which further proves the previous wreck. Car dealers are legalized con-artists. I would never set foot on the property of Covert Hutto for a million bucks. Don’t buy here.

I have never written a bad review in my life, but here it goes! I just spent TWO HOURS waiting to pick up my vehicle from service while on my lunch break on Wednesday afternoon. Just for them to pull my vehicle around to the service drive! After 30 minutes they apologize for the delay. No problem. I politey let them know that I’m running late and need to get back for work. After one hour I ask again where my vehicle is, or if something has happened to it, because I have to get back to work as soon as possible. I’m told they’re working on getting the vehicle up front, it will be any minute. After an hour and a half I demand to know where my vehicle is and if they dont know then I need a ride back to work. They assure me someone is pulling it around “any second.” At this point I walk the lot thinking someones going to be performing PDR or scratch repair on it because whoever was pulling it out must have damaged it (truck is 6 months old). Can’t find it anywhere so I sit back down. After an hour and a half it appears they’re scrambling to find my vehicle. Finally they say that my vehicle “was about to be transferred to their remote lot offsite”- but they stopped that just in time and is being brought around “any second” again. Ten minutes later they come out and inform me that my truck has been parked in said remote lot for several days and they’re sending someone to pick it up right now. Needless to say, I’m furious that my new vehicle sat in an unsecure lot for who-knows how long- and they didn’t even know where it was when I arrived to pick it up! The two hours I spent there caused me to miss multiple appointments that afternoon and now I have upset customers on my end. This is the second new Ford I’ve purchased from Covert and first time using their repair service. I dropped my vehicle off and stated specific issues that have already been diagnosed third party. Both issues were easy to diagnose and replicate. And guess what- both issues they said they could not diagnose or replicate. They only tell me this after my vehicle sitting there for 11 business days after my appointment with no communication with significant effort on my part. I could not get ahold of my service writer via call, text, or email for four days in a row. Honestly at this point, I’m quite sure my vehicle sat in their remote offsite parking lot (off Riata parkway) for the entire two weeks it was in Covert’s posession and was never pulled into the shop. They were just tired of me calling and said come pick it up. Boy, was that a mess! Worst experience I could have imagined!

Near dealership you see a bill board says No.1 Ford Dealer in Austin! Yes, they , especially General Manager and his assistant , are No.1 in CHEATING, LYING, and CONNING! Don’t you ever buy a car or enter this dealership! It’s worth driving a few extra miles to buy Ford car ! I have complained to Ford Motors and they opened a ticket to follow. I will provide all text messages to Ford Motors and local TV, fraud department to expose so that public will be aware about this horrible dealership!! 512.426.2030

They sold a maverick to me for 30k sticker price was 23k all the paperwork was wrong. Then when I went to get the tint I paid $500 extra dollars for it took 8 hours. They told me to come back after 2 hours then said it wasn't ready even though they said it was so sat and waited there for hours. They detailed it and it looked like they hosed it down and that's it. Once they get your money they couldn't care less about you

They pulled the old bait and switch on me out of the four cars I was told that they had on the lot for me to come and test drive they had exactly zero of them . And I had driven all the way from San Marcos instead they tried to sell me SUV that was $4,000 more expensive Steve tried to put me in a piece of crap way overpriced Buick SUV of some kind on test drive .the entire time Steve had been telling me about this "awesome tricked out fully optioned Buick" he kept mentioning the 80-year-old woman who was the only owner of this vehicle. he mentioned it so many times!! it was just disgusting how he was trying to trick me into thinking that this was a single owner vehicle and that the single owner was an 80 year old woman, who according to him" took 10 minutes just to park the car bless her little soul" what a joke!! these salesmen are the pushiest and stupidest. I mean they can't even read their customers. I was ignoring the guy doing a scratch off while he ranted on and on and on and mouth vomited about this ficticious 80 year old woman and her pristine well kept ,driven like a baby, Buick. Well, theBuick was no babies suv. The transmission was slipping, sounded like the muffler was about to fall off, it was just so obvious that no 80-year-old woman owned this car it was probably given to a teenager as her first vehicle when she turned 16 or 17 maybe that's the kind of condition this vehicle was in. I mean what a joke!! just don't even bother with this place .I wish I had read dealers reviews before. You should go to Round Rock Nissan . they have cars at great prices they don't even try to push them on you !amazing sales people especially Joe !go and see Joe at Round Rock Nissan! He was amazing . I have had the displeasure I should say of of experiencing eight dealer Lots in the last 3 days and Round Rock Nissan was by far the best and Covert Ford was hands down no comparison the absolute worst of the bunch . Lies lies and pushy pushy pushy Steve our joke of a salesperson said yeah that's the kind of car I drive every time I'd mention a different make and model of car that I might possibly be interested in if they could get the price right oh yeah I love that car that's the kind of car I drive he must have 14 different cars in his driveway then because I mentioned 14 different types of cars he drives all of them that's the kind of car he owns that's the best one yeah he agrees that's right oh my gosh I really really can't say enough horrible things about Covert Ford what a joke.

Don't shop here. Pushy and overpriced. They were disorganized and even though I had made an appointment. The car they had told me about they kept trying to sell me even when it was obvious I wasn't interested.

Horrible experience with both the sales and service department! You would think being a repeat customer buying many Ford trucks over the last 15 years that they would keep right on their word (Shane Wellman & Neal). I purchased a 2019 F250 Limited in August of 2022 with a 100,000 Mile Ford bumper to bumper warranty. Prior to purchase agreements were made to have dents removed, trailer electrical equipment repaired, aftermarket grill light bar and fog lights connected, bedliner resprayed, and rear camera repaired. I made arrangements to bring it in after the weekend. I dropped it off for a few days and all that was addressed were a few of the noticeable dents. Shane assured me that the alignment was done, but it was obvious it was not. I ended up paying $1000 to have the suspension fixed and alignment. After a year of ignored messages, I brought it in for service and to have the originally agreed upon repairs made. No dice with a loaner either after waiting over 3 hours... Just lies & deceitful trade practices.