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Covert Ford

3.3
(691 reviews)

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3.3
(691 reviews)

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1.0

Outright theft

Literal theft occurred at this dealership. Aside from the usual con practices of posting an online price and then hitting you with non negotiable addendums that raise the price of the car, this dealership has owed me money that they refuse to pay out. If you have a paid off trade in do not take it to this dealership. There was an amount given for my trade that I agreed to with an understanding that I would not apply the funds to the sale but instead would receive a check for the value. It was understood since I had a free and clear title that I would get a check overnighted to my address. I have since signed all the paperwork and the title to give Covert Ford full ownership of my trade at the time of sale. It has been almost 3 weeks and no check in sight. Repeated attempts of contact have only resulted in run around explanations with no information on why the delay to our understanding. I fully believe they do not intend to pay resulting in an outright theft on my behalf. Do Not Buy from this place.

1.0

Outright theft

Literal theft occurred at this dealership. Aside from the usual con practices of posting an online price and then hitting you with non negotiable addendums that raise the price of the car, this dealership has owed me money that they refuse to pay out. If you have a paid off trade in do not take it to this dealership. There was an amount given for my trade that I agreed to with an understanding that I would not apply the funds to the sale but instead would receive a check for the value. It was understood since I had a free and clear title that I would get a check overnighted to my address. I have since signed all the paperwork and the title to give Covert Ford full ownership of my trade at the time of sale. It has been almost 3 weeks and no check in sight. Repeated attempts of contact have only resulted in run around explanations with no information on why the delay to our understanding. I fully believe they do not intend to pay resulting in an outright theft on my behalf. Do Not Buy from this place.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

I bought a new truck!

We were looking for a new F150. Trevor Gill did an excellent job showing us the various trucks and explaining their various options. We were pleased with the entire team at Covert Ford.

5.0

I bought a new truck!

We were looking for a new F150. Trevor Gill did an excellent job showing us the various trucks and explaining their various options. We were pleased with the entire team at Covert Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Great service from Gulsah in Used Cars

We just bought my son's first car, and Gulsah in the used car department was amazing. She was very patient, transparent and honest with us throughout the entire process. She ever pulled some additional information for a similar car we were considering at another dealer. Her sales manager was straight forward and not pushy as well. I've had some bad experiences with their service department in the past, but our most recent interaction with Gulsah and the used department couldn't have been better.

5.0

Great service from Gulsah in Used Cars

We just bought my son's first car, and Gulsah in the used car department was amazing. She was very patient, transparent and honest with us throughout the entire process. She ever pulled some additional information for a similar car we were considering at another dealer. Her sales manager was straight forward and not pushy as well. I've had some bad experiences with their service department in the past, but our most recent interaction with Gulsah and the used department couldn't have been better.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Poor response, poor service

I've had three recalls on my 2021 F-150. I bought the truck in Houston, then moved to Austin. Went to Covert for the second recall, possible defective driveshaft. They kept my truck for 10 days and would not give me a loaner vehicle ... which I expected when spending over $60K on a truck. I recently tried to schedule another more warranty/recall service and was told it would take 3 weeks for the truck to be worked on. That is, they needed the truck for 3 weeks to replace a wiper motor and sort out why the bluetooth is not working. Chances of me buying a Ford again are slim, and no chance of going back to a Covert dealership for anything.

1.0

Poor response, poor service

I've had three recalls on my 2021 F-150. I bought the truck in Houston, then moved to Austin. Went to Covert for the second recall, possible defective driveshaft. They kept my truck for 10 days and would not give me a loaner vehicle ... which I expected when spending over $60K on a truck. I recently tried to schedule another more warranty/recall service and was told it would take 3 weeks for the truck to be worked on. That is, they needed the truck for 3 weeks to replace a wiper motor and sort out why the bluetooth is not working. Chances of me buying a Ford again are slim, and no chance of going back to a Covert dealership for anything.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Easy purchase

Was in and out in an hour. Ricardo was awesome and the team did a great job getting me into my truck. They worked on the paperwork while I spent time with my grand kids and went back when done and the paperwork was ready to sign. Nice easy day

5.0

Easy purchase

Was in and out in an hour. Ricardo was awesome and the team did a great job getting me into my truck. They worked on the paperwork while I spent time with my grand kids and went back when done and the paperwork was ready to sign. Nice easy day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

COMPRAR CON COVERT FORD,BUENOS PRECIOS Y AUTOS DE

Deseo Reflejar mi Opinion aqui sobre este Vendedor de autos Fui hace poco y alli gracias dios me pude comprar mi vehiculo toyota tacoma 2018 alli gracias a la amabilidad y profecionalidad del SEÑOR RICARDO ACOSTA PUDE REALIZAR ESTA COMPRA ESTOY MUY AGRADECIDO Y CONTENTO CON RICARDO PUES ME GUIO EN TODO EL PROCESO CON MUCHA PACIENCIA Y ENTREGA ME PIDIO TODA LA INFORMACION NECESARIA PARA QUE ME APROBARAN PUES MIS LINEAS DE CREDITO ERAN BIEN BAJA PERO GRACIAS AL AMOR Y LA AMABILIDAD Y CONOCIEMTO DE RICARDO ACOSTA PUDE LLEVARME ESTE VEHICULO EN UNAS CONDICIONES EXCELENTE NUEVO SIN NINGUN PROBLEMA GRACIAS A RICARDO ACOSTA Y A TODO EL EQUIPO DE COVERT FORD QUE HIZO POSIBLE ESTA META PERSONLA GRACIAS LES RECOMIENDO EN LO PERSONLA VAYAN CON RICARDO EL SIEMPRE LOS VA AYUDAR SIN NINGUN CON MUCHA TRASPARENCIA GRACIAS A RICARDO ACOSTA 04-29-2023

5.0

COMPRAR CON COVERT FORD,BUENOS PRECIOS Y AUTOS DE

Deseo Reflejar mi Opinion aqui sobre este Vendedor de autos Fui hace poco y alli gracias dios me pude comprar mi vehiculo toyota tacoma 2018 alli gracias a la amabilidad y profecionalidad del SEÑOR RICARDO ACOSTA PUDE REALIZAR ESTA COMPRA ESTOY MUY AGRADECIDO Y CONTENTO CON RICARDO PUES ME GUIO EN TODO EL PROCESO CON MUCHA PACIENCIA Y ENTREGA ME PIDIO TODA LA INFORMACION NECESARIA PARA QUE ME APROBARAN PUES MIS LINEAS DE CREDITO ERAN BIEN BAJA PERO GRACIAS AL AMOR Y LA AMABILIDAD Y CONOCIEMTO DE RICARDO ACOSTA PUDE LLEVARME ESTE VEHICULO EN UNAS CONDICIONES EXCELENTE NUEVO SIN NINGUN PROBLEMA GRACIAS A RICARDO ACOSTA Y A TODO EL EQUIPO DE COVERT FORD QUE HIZO POSIBLE ESTA META PERSONLA GRACIAS LES RECOMIENDO EN LO PERSONLA VAYAN CON RICARDO EL SIEMPRE LOS VA AYUDAR SIN NINGUN CON MUCHA TRASPARENCIA GRACIAS A RICARDO ACOSTA 04-29-2023

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Service can't meet luxury brand expectation.

I have owned my car I purchased from Covert Ford-Lincoln in Austin for almost four years. When I purchased it, they also sold me a maintenance service plan. Called the Service Manager today to schedule routine maintenance just to find out they won't honor the terms of the agreement anymore...it's no longer cost effective for them. Cannot recommend them as a reputable dealer any more. I will not be buying my next car from Covert Ford-Lincoln and will probably not buy from any Covert dealer given the dealer's leadership failure in Austin.

1.0

Service can't meet luxury brand expectation.

I have owned my car I purchased from Covert Ford-Lincoln in Austin for almost four years. When I purchased it, they also sold me a maintenance service plan. Called the Service Manager today to schedule routine maintenance just to find out they won't honor the terms of the agreement anymore...it's no longer cost effective for them. Cannot recommend them as a reputable dealer any more. I will not be buying my next car from Covert Ford-Lincoln and will probably not buy from any Covert dealer given the dealer's leadership failure in Austin.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Para mi vendedor Ricardo costa

Tengo la mejor experiencia con la Ford , todo gracias a la recomendación de el señor Ricardo Costa con personas como el hay ventas , gracias

5.0

Para mi vendedor Ricardo costa

Tengo la mejor experiencia con la Ford , todo gracias a la recomendación de el señor Ricardo Costa con personas como el hay ventas , gracias

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Don’t do it!

Back in Jun of ‘22, we bought a 2018 Chevy Colorado from Covert Ford in Hutto. I should have known better, the truck was missing a fog light blank cover on the passenger side. Our young sales guy was real sympathetic to our desire to see the car fax and was so “helpful” and seemingly honest. Once we got thetruck home, i found the fender on that side wasn’t attached to the body correctly and the grill was cracked in several places. Of course , we bought “As Is” and the dealership has “no idea” that the truck was wrecked. Yeah, right! Recently, the paint started peeling on the hood, which further proves the previous wreck. Car dealers are legalized con-artists. I would never set foot on the property of Covert Hutto for a million bucks. Don’t buy here.

1.0

Don’t do it!

Back in Jun of ‘22, we bought a 2018 Chevy Colorado from Covert Ford in Hutto. I should have known better, the truck was missing a fog light blank cover on the passenger side. Our young sales guy was real sympathetic to our desire to see the car fax and was so “helpful” and seemingly honest. Once we got thetruck home, i found the fender on that side wasn’t attached to the body correctly and the grill was cracked in several places. Of course , we bought “As Is” and the dealership has “no idea” that the truck was wrecked. Yeah, right! Recently, the paint started peeling on the hood, which further proves the previous wreck. Car dealers are legalized con-artists. I would never set foot on the property of Covert Hutto for a million bucks. Don’t buy here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Pushy and disorganized

Don't shop here. Pushy and overpriced. They were disorganized and even though I had made an appointment. The car they had told me about they kept trying to sell me even when it was obvious I wasn't interested.

1.0

Pushy and disorganized

Don't shop here. Pushy and overpriced. They were disorganized and even though I had made an appointment. The car they had told me about they kept trying to sell me even when it was obvious I wasn't interested.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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