Reviews

Average Ratings

4.9
663 lifetime reviews.
  • Cathy Townsend

    Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our ...

    Dealer Response

    We are happy you found us so helpful! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else ...


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    Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our truck. No pushing or shoving just extremely helpful and at our pace.Thanks Cathy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    5 people out of 5 found this review helpful. Did you?
    Dealer Response

    We are happy you found us so helpful! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!


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  • Bought a '17 Lincoln MKC

    Mike Moseley is an awesome salesperson! Great experience!


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    Mike Moseley is an awesome salesperson! Great experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Working with Ricardo

    Ricardo was great to work with. He really made my buying choices easy! In the end, I think he was more excited about me buying the car than I was!...

    Dealer Response

    Thank you for your great review, Robert! We're glad to have Ricardo on our team and that we could provide you with a positive experience. If you e...


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    Ricardo was great to work with. He really made my buying choices easy! In the end, I think he was more excited about me buying the car than I was! Lol

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, Robert! We're glad to have Ricardo on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com


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  • Purchased a 2015 F250 Diesel King Ranch

    Brad Townsend and Tim Barcal were exceptional guys to help me in purchasing my truck . I would definitely recommend taking the time to visit the ...

    Dealer Response

    Cindy, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go ...


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    Brad Townsend and Tim Barcal were exceptional guys to help me in purchasing my truck . I would definitely recommend taking the time to visit the Used Car and Truck dealer on 183. Tim Barcal went above and beyond to help locate the 2nd key from the previous owner and also was able to get the master code, when it was not included at time of sale . Thanks so much for your help ! Great job . Sending people your way .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cindy, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Bert Sheppard - Internet Director - bertsheppard@covertauto.com


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  • 2017 Lariat

    Rob Brewer was excellent in helping me with the purchase of a new truck. Very professional. Would definetly reccomend Covert Ford Austin and Rob!

    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that Rob worked hard enough ...


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    Rob Brewer was excellent in helping me with the purchase of a new truck. Very professional. Would definetly reccomend Covert Ford Austin and Rob!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that Rob worked hard enough to make your purchase completely painless. Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com


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  • Car purchase experience

    If you are looking for a great experience in car shopping, ask for Tod Smith. I just bought a truck from him and would recommend him to anyone loo...

    Dealer Response

    Joshua, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that bu...


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    If you are looking for a great experience in car shopping, ask for Tod Smith. I just bought a truck from him and would recommend him to anyone looking to purchase a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joshua, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Covert Ford Lincoln. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Bert Sheppard - Internet Director - bertsheppard@covertauto.com


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  • Service Let down

    Bought my last two trucks here. Didn't service first one here because I felt they were overpriced. Tried it again with 2nd truck. in 21/2 years ...

    Dealer Response

    Thank you for your feedback. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to fur...


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    Bought my last two trucks here. Didn't service first one here because I felt they were overpriced. Tried it again with 2nd truck. in 21/2 years it has been in multiple times for water leak in rear cabin during rain. First "fix " was warranty right after purchase. 2nd fix too many miles but same problem so I had to pay. 3 months after paying was told it was a different problem and was quoted $1400. Got 3 other quotes all between 550-750. One quote was from different ford dealer! Even though this is the same problem I have had since purchase they wont help. They offered less, for twice as much! never again

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. I hope to hear from you soon. Regards, Bert Sheppard - Internet Director - bertsheppard@covertauto.com


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  • Very delayed response

    Very delayed response through text messages, did not even try to call

    Dealer Response

    I am sorry to hear about what your experience, Hatem. I'd like to look into this. Please send me a private message with your details and a brief d...


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    Very delayed response through text messages, did not even try to call

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am sorry to hear about what your experience, Hatem. I'd like to look into this. Please send me a private message with your details and a brief description of what happened so I can help you further. Regards, Bert Sheppard - Internet Director - bertsheppard@covertauto.com


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  • Covert ford purchase

    Very good buying experience except it took a LONG time to get the paperwork done. But the saleman, Bob Nadaeu, was very good and the car was as ad...

    Dealer Response

    Mark, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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    Very good buying experience except it took a LONG time to get the paperwork done. But the saleman, Bob Nadaeu, was very good and the car was as advertised. When It was obvious that the vehicle needed new tires the dealer did the work quickly before the sale was completed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mark, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!


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  • Jeff Shepperd, sales

    Just browsing. Jeff Shepperd was extremely friendly. Great info on vehicle. Great smile. Still making up my mind but will be back!

    Dealer Response

    We really appreciate your feedback! We hope you'll consider us in the future!


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    Just browsing. Jeff Shepperd was extremely friendly. Great info on vehicle. Great smile. Still making up my mind but will be back!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! We hope you'll consider us in the future!


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