Cathy was absolutely GREAT! Cathy made the entire process very comfortable. Our family truly appreciates the extra time she took to help find our truc...k. No pushing or shoving just extremely helpful and at our pace.Thanks Cathy!
We are happy you found us so helpful! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we c...an do for you, please give us a call. Safe (and fun) driving!
Covert Ford always provides excellent service and support.
We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!
Covert has great sales and service. Just bought another new truck from them today!
Facility for service is to small. Service advisor was awesome and she kept me informed while waiting on my oil change and tires rotated . She was ver...y courteous and friendly.
Thank you for the great feedback, Thomas! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to ...us if you have any questions or concerns. We look forward to serving you again. Best, Bert Sheppard - Internet Director - firstname.lastname@example.org
Service Advisor Bryan Landers kept me advised of progress and expected time as I waited.
Thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. I will pass your feedback along to Bry...an. Drive safely. Best, Bert Sheppard - Internet Director - email@example.com
It was all good . It just takes 2 hours sometimes.
Pamela, we appreciate your feedback. Thank you for continually choosing us for your vehicle needs. Best, Bert Sheppard - Internet Director - bertshep...firstname.lastname@example.org
I emailed this dealer TWICE about a vehicle and never received a response! Why is this offered when obviously they have no intention of answering the ...email? I'm done with this place. I will only buy from dealerships that actually acknowledge the fact I want to buy from them. Very disappointing.
We deeply regret to hear of any breaks in communication; we can assure you this is not up to the standards that we strive for. If you are willing, we ...would like the chance to talk to you further so please do call us at (512) 345-4343 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Terrible experience. Did not listen to what I had to say. Was more worried about how much they were going to get out of me as far as charges.
John, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret that ...we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please do call us at (512) 345-4343 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Professional service from start to finish. I recommend you use Covert Ford for your Ford automobile maintenance for basic oil changes and more comple...x problems if you have them. Covert is a great Austin family that knows the automobile business.
We really appreciate your feedback, Roy! Please let us know if you have any additional questions about services you received and thank you again for c...hoosing Covert Ford Inc.!
We left our 2013 Ford Escape at Covert Ford on Monday, with Paul handling the service order. A warning about low engine coolant needing service was ou...r immediate need, but we also had two recalls to be handled, plus tire rotation, oil change and a low battery in the key. Paul suggested it would be ready Thursday or Friday and kept us updated on progress. Covert notified us Thursday evening that the car was ready and we picked it up Friday morning. Everything was ready, paperwork, car, plus two friendly and extremely competent ladies at the checkout counter. Everything was done well, friendly family atmosphere.
Laurie, your positive review means a lot to us and we?re happy we could help you! We'll be sure to pass your feedback on to Paul and the team. Safe tr...avels!