Maxwell Ford

the experience was great, the staff was friendly and helpful, found the car that I was looking for. Very courteous and thoughtful was willing to meet my needs.

Met with Ulises to purchase a used car. He wasn't pushy, answered questions, and negotiated what we wanted in terms of price. I will buy from here again in the future.

Follow up to my previous review... as one can see, I received a response from the sales manager to “contact him so he can use it as a learning experience”! Well, I contacted him by every means possible short of smoke signals and I’ll be danged if none of my issues have been cleared up. As a matter of fact, they’ve gotten worse. As of 28 days after sale(they say they have 20 days to pay off trade) I’m still receiving calls from the bank on my trade saying they haven’t received a payoff and that I owe late fees and that they’re going to put a negative mark on my credit report. Still haven’t heard anything from anybody at Ford!!! Wow!!! What a disappointment

Andrew Sommerville was my service advisor and did a great job. He communicated with me while I was waiting. I always knew what was happening. Charlie

Santiago was very professional and helpful. He explained the process well and kept me updated while the car was being serviced. I was happy with the outcome as well.

The sad thing about this review is that I'm a true blue Ford F-150 fan. As a matter of fact, this was my 3rd f-150 to own. I've even bought from this dealership before..... But definitely NEVER again!!! I traded my 2014 f-150(which still had a balance too pay off) for a 2020 F-150(basically the same truck, just upgrade). Got completely low balled on that deal. It's been 30 days and Maxwell still hasn't payed off my trade and I'm getting calls and late payment notices from the bank that holds the note. I've spoken with finance (Btw, Ford Motor Credit financed the 2020 f-150)and they've still done nothing about it! I'm considering legal action. So not only am I dealing with that drama, but 2 weeks after I purchased the vehicle I get a call and a text from my sales rep. He says there was a form that needed to be signed before funding could go thru. Well... It was "a weather damage indemnification", stating that I release ford from any previous damage that might have happened to the new vehicle. Uh... Red flag, why would I need to sign a weather damage indemnification on a brand new pick up and why wasn't this disclosed too me at the time of purchase. Just a very sketchy practice! At any rate, after discussing the form(I was smart enough to audio record the discussion) I had a manager assure me it was nothing and not to worry about it bc a storm had recently passed over the Ford lot and they just wanted to make sure that there was no hail damage and that I would attest to that! Just one other issue was the finance/negotiating process of the deal... The sales guy kept running back and forth to finance, playing this cat and mouse game when if they would've let me deal directly with finance I know I could've gotten a better deal and saved a bunch of time. Then, once we agreed upon a deal, they rushed me thru signing(no wonder there was a form missing). When I got home, I really read thru the contract and realized that I didn't get a very good deal at all.. I'll even admit that's on me bc I signed and agreed to the contract, but it just seems ashamed you can't really trust anyone to look out for your best interest. Bottom line.... Be very careful dealing with this dealership. Once again, "I will never use them again"!!

Had routine service done on my Mustang and couldn't be happier. Service advisors were quick to greet me and communicated every step of the way. Big kudos to Andrew Somerville. I had my hip replaced 2 months ago and he went above and beyond to make sure I was comfortable and expedited everything. Thank you

Mayra Cornejo Mota with Maxwell Ford was the sales representative. Extremely nice, easy to work with, and professional. Although there was an issue at the final signing was willing to address it and correct the issue. In the end we purchased a vehicle and walked away with a fair deal.

I purchased a truck from Maxwell Ford several years ago. I thought I would purchase my next truck there as well. However, after introducing myself as a former customer, they refused to discuss pricing until I paid them a non-refundable deposit! They ignored my emails until I got in touch with the internet sales director. Then they explained they would not discuss negotiating without a deposit! I do not recommend dealing with these people!

I purchased a truck from Maxwell Ford several years ago. I thought I would purchase my next truck there as well. However, after introducing myself as a former customer, they refused to discuss pricing until I paid them a non-refundable deposit! They ignored my emails until I got in touch with the internet sales director. Then they explained they would not discuss negotiating without a deposit! I do not recommend dealing with these people!