Reviews
Great customer service!
Eric Lopez, Sales Adviser at Koenig was amazing!! He was patient and so easy to work with - no heavy sales pitch. He was all about us getting the best deal! His professionalism and courteousness would bring us back to Leif Johnson Ford for future purchases! Thanks Eric!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Helped me get the best deal possible
Leo Light helped out immensely with the purchase of my car. He understood my budget and what I truely wanted in a vehicle. This was my first time buying a car and he made the experience very easy! Would recommend to anyone looking to purchase a car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
One of the best places to buy a car!!!
Charles Lewis from Leif Johnson Ford on Koenig Ln was by far the best Person to deal with buy a car. Helpful from start to finsh.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding Customer Service
This dealership has seemed to really turn things around from the last time I was here. I spoke with Frantz about the warranty that was purchased with my vehicle. Not only was he extremely knowledgeable, but kind, patient, and quick to give me feedback. He understood my concerns and answered all questions with sincerity, showing that he truly cared about me and my vehicle. Frantz was prompt, polite, and professional. I will gladly return here. Frantz was not the only one who dazzled me with their exceptional service, Tina, who helped me with my rental, couldn't have been more friendly and helpful. Tina spent time making sure I understood the process and made me feel especially welcomed. I am so pleased with this dealership! It is so refreshing to feel valued and respected when having issues with your car. Oftentimes big box superstores can seem villainous, but this shop is a departure from the norm. I hope that you'll make your purchase here so you are able to receive the standard of care I have!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience again
Dennis Williams at the Research Blvd. location is great. He is patient, easy going, and so easy to work with. He shows his commitment to get you into a car that you want for a good deal without being pushy. He helped me on my last car purchase and again just recently on my Toyota RAV4. I appreciated that Dennis Williams and Mr. Clark made the process go so smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent experience
I was looking to trade in my 2013 F150 XLT (also purchased from Leif Johnson) for a Lariat w/Sports Package, and again Leif Johnson came through for me. They had the exact vehicle I wanted on the lot at the right price. After signing the paperwork the salesman Leo as well as the General Sales Manager (Jeff) pointed out that the truck had a factory paint defect low on the drivers side door. They assured me it would be taken care of by their bodyshop and I took delivery of the truck. After sleeping on it, I didn't feel comfortable with a new truck having a paint repair from day 1 so I returned the vehicle to the dealer and they honored their 7 day money-back guarantee without questions. They were able to find a replacement vehicle from another dealer about 150 miles away and had it ready to be delivered 2 days later.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service ADVISOR NOT Writer
Had an issue with my Back-up Camera and Radio cutting out. I had it at another Austin Ford Dealer who could not resolve the issue. Their solution was to pay $5,000 to completely re-wire the entire car??? Brought it to Leif Johnson and Service ADVISOR Frantz Cordio. He spent time to research any possible known issues and all re-calls. We started by performing the re-calls that the other dealership did not advise existed nor did they perform. Both of the re-calls had potential of resolving the issue. They performed the re-calls and the problem has diminished. Now the radio periodically briefly cuts off and then comes back immediately, previously it cut off and did not come back on immediately. Hopefully this will work it's way out and completely resolve the issue. If this doesn't resolve the problem I am certain we will be able to isolate and completely resolve. GREAT to see a dealership and service department that is more concerned about taking a LOGICAL approach to resolving an issue rather than an illogical route to benefit their dealership. I cannot speak any higher about the quality of service provided by Frantz. He is a customer orientated KNOWLEDGABLE SERVICE ADVISOR, NOT a Service Writer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Actually Enjoyed Purchasing aCar
I purchased a used vehicle from Clifford Hatch. From when I first walked through the door I received excellent service. I will definitely purchase from Leif Johnson Ford again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Leif Johnson Ensures Customer are 100% Satisfied!
7 day Guarentee is for real, they stand behind that promise. I stepped down from a king ranch truck to XLT. Mistake on my part, they got me in a truck that I Now Love! No other dealership cares that much about customer satisfaction. I will be a customer for life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WE always consider Lief Johnson when purchasing vehicle
we have bought other vehicles from Leif Johnson. always appreciate their service before and after the sale. Thank you Felician Gobert, Jr. you are the best. You look honest, talk honest and that's always appreciated. MS Saucedo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car