I liked the way everyone I dealt with took as much time as I needed to cover all of the details of our transaction.
I just completed the purchase of a new Porsche from Selena King at Porsche of North Olmstead. The experience could not have been more relaxed and seamless.... From my initial contact through the website to driving away in my new vehicle, I can truly say that this was a real "customer comes first" transaction. I understand that this might be implied by the brand but in this case it was accomplished without the "snob effect" I've encountered elsewhere. Thank you Selena and Porsche of North Olmstead.
Ken was very easy to work with and was able to answer all questions. The car is everything I had hoped it would be and more.
Loaner was ready. I was in and out in 10 minutes. Porsche was checked and serviced and ready within two hours.
I always enjoy coming to your facility. Most entertaining looking at both Porsches and Mercedes new cars. Every one is very cordial. I did enjoy chating... with Christopher Lombardo regarding a Mercedes coup.
Selena is amazing! Called her mid morning and without knowing me she had zoomed in on what features were important to this gear head and had me in the... perfect sports machine within minutes. All the staff and management are exceptional at what they do and passionate about making sure you meet your needs.
Dan Cherne was very accomodating especially since I made my appt on line and for some reason it didnt shoe up on his computer...so he essentially fit me... in without an appt...instead of about an hour for the service it took only about 15 more minutes
Dan was very nice to squeeze me in for a last minute repair before a trip I was taking and Jim did an amazing job fixing my car. I am always treated so... nicely at Porsche service! Brittany was very nice as well and a great addition to the team!
My car was picked up at work on time, the work was completed quickly and the car was delivered back within 4 hours and I never needed to use the loaner... vehicle.
People were very friendly, courteous, and professional. I liked the fact the technician that performed the service on your car made himself available... to you for questions/comments.