Reviews
After purchasing a used vehicle from Seaview Buick.
After purchasing a used vehicle from Seaview Buick. The bumper was coming off while driving. Service said they repaired out of a courtesy. Failing to tell me the true issue I need a new bumper to actually fix the problem. So nothing was ever really resolved. I have phone twice in last few months and today was told today by the service manager. there is nothing they or the sales department can do. Not a reliable, honest, or trustworthy place not buy a car or have it serviced in my own experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team has acknowledged this review.
UPDATE: Seaview Buick has reached out, and the vehicle
UPDATE: Seaview Buick has reached out, and the vehicle will be repaired next week, at no charge. I am grateful. They obviously did not have to do that. I am glad that a resolution was able to be made. It was a very unfortunate situation, and I had my contributions to it. I hope we can learn from it and move forward. —————————— Very disappointing. My wife and I bought a 2014 Buick LeSabre from Rob and Javier. There was an error message on the test drive, that was promised to be fixed before purchase, and was not. It reoccurred immediately after I picked up the car. The follow up with Javier had me bring the car in for the fix, no problem. After two days, I called to get the status. The repair tech then quoted over $850 for the parts alone. I said no, this is no charge. The tech called me back later, telling me that the Sales Manager said it can't be fixed at no charge, because it was sold “AS-IS”. Obviously, “AS-IS” was not as they described it. The car was also sold with an empty gas tank, and was unwashed. The service was below expected, not listening to the fact that we were paying cash, and pushing the extended warranty.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Devin. We appreciate the opportunity to address your concerns. I am glad that we could reach a resolution. Please feel free to reach out if you need any further assistance or have any more feedback for us. We strive to ensure all our customers are satisfied with their experience at Seaview Buick GMC. Thank you again for your feedback. Sincerely, Joe Jones | General Sales Manager
(So far) my experience with Seaview Buick GMC has been a
(So far) my experience with Seaview Buick GMC has been a 10! I worked with two sales guys (Javier and Austin) who are both great guys! Their follow up with my was great...no too pushy...but also followed up every time they told me they would. Jay, the finance guy, is also great! Super friendly, super knowledgeable and all around a fun guy to chat with too! I bought a brand new truck from Seaview and there have been a few small issues which I am sure the dealership will happily fix.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Seaview Buick GMC for your brand new truck purchase! We are thrilled to hear about your excellent experience with Javier, Austin, and Jay. Our team is dedicated to providing top-notch service and ensuring all issues are promptly addressed. Feel free to reach out to us at any time for assistance. We look forward to assisting you further! Sincerely, Joe Jones | General Sales Manager
I tried to contact them by three different methods and I
I tried to contact them by three different methods and I never have heard back from them. Apparently they do not want to sell cars, even though they are a car dealership. This confuses me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
James,thank you for bringing this to our attention. We attempted to locate your contact info after receiving your review, but do not show any customer profile under you name. Was your inquiry perhaps under a different name? As a car dealership of course we are interested in following up and contacting our customers. Please feel free to reach out to me directly for assistance. Joe Jones, General Sales Manager Joe@seaviewautos.com
Sales staff was great, finance was great but pushy and
Sales staff was great, finance was great but pushy and sold me an extended 4 yr Diamond Package Warranty.....that covered NOTHING on my 1st major auto shop repair visit! They lie/fabricate what exactly needs to be fixed, in order to make more $$$ from the customer. My diagnostics was completely fabricated and absolutely nothing was going to be covered by my DIAMOND PACKAGE extended warranty!! I took my car (after having it at Seaview for 3 days, and they charged me a DIAGNOSTICS fee and LOANER fee) to an ASE certified mechanic, and got the truth in less than 5 mins! Thanks for taking $350.00 that I didn't have to begin with, and thanks for LYING TO THE CUSTOMER AND CHEATING the system! I would never recommend Seaview Service to ANYONE!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your negative experience. I'd appreciate the opportunity to discuss it further. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Joe Jones | General Sales Manager
Unless I receive a FULL refund for the so-called diagnostics, I have nothing further to say or do with Seaview! I would never recommend your Service Center to anyone! Alicia and Lillian do their job very well, but it's not enough to make me return.
Do not trust this dealership to service your vehicle.
Do not trust this dealership to service your vehicle. I left my 18 year old GMC to have them repair some non-essential options. The switches had gone bad on my memory seats, heated seats, and dash lights (during the day only) the lights worked fine at night. So all non-essential items. They gave me a written estimate for $555.00 and 12 days later called to tell me it was ready. The dash board lights were still not repaired, and they charged me $2,465.00. They Never called to ask if I would authorize the $1,864.00 more. Thomas Heintz service mgr. said his boss said "They don't owe me a thing". I found that the "State law says otherwise, according to RCW 46.71.035 If they do not contact me for permission to exceed the written estimate, I am only obligated to pay 110% of the written estimate. (Wish I had known this before I paid them. DO NOT TAKE YOUR VEHICLE HERE!!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team has acknowledged this review.
Great!
Very good! I did have to come back and pick up my second key fob because when I went to pick up the car, the second one couldn?t be found!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your great review, Dennis. I do appreciate your patience for the extended wait that you encountered while we located the second key fob. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Joe Jones | General Sales Manager
That sales person Gabriel should be fired.
That sales person Gabriel should be fired. He is unprofessional and rude. I agree with other reviewers who made comments before regarding this individual.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Home of the NO sticker used car!
Home of the "NO sticker" used car. The used cars do not have any information at all posted on them. "If you can find a better deal on the car ... you will never know it because we do not post any information including the price on our used cars". Make it easy on the customer and do what car lots have been doing for years >> post information about the car ON the car.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Go somewhere else
They sold my son a car with the miles turned back. I went up to talk to them and the sales manager said sorry sucks. He said it wasn't reported until after we bought the car and printed out paperwork. Reading through what he gave me it clearly was there they just didn't read the report.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase