Skip to main content

Seaview GMC

(354 reviews)

Reviews

(354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Seaview GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

I've been buying my GMC Acadias from Seaview for a decade and I don't want to go anywhere else. They just take care of you. The lowest price is listed right on the website — no negotiating, no 'let me check with my manager,' no wondering if someone else got a better deal. It feels respectful in a way car buying rarely does. Ten years, multiple vehicles, zero reasons to leave.

I've been buying my GMC Acadias from Seaview for a decade and I don't want to go anywhere else. They just take care of you. The lowest price is listed right on the website — no negotiating, no 'let me check with my manager,' no wondering if someone else got a better deal. It feels respectful in a way car buying rarely does. Ten years, multiple vehicles, zero reasons to leave.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

I've been buying my GMC Acadias from Seaview for a decade and I don't want to go anywhere else. They just take care of you. The lowest price is listed right on the website — no negotiating, no 'let me check with my manager,' no wondering if someone else got a better deal. It feels respectful in a way car buying rarely does. Ten years, multiple vehicles, zero reasons to leave.

I've been buying my GMC Acadias from Seaview for a decade and I don't want to go anywhere else. They just take care of you. The lowest price is listed right on the website — no negotiating, no 'let me check with my manager,' no wondering if someone else got a better deal. It feels respectful in a way car buying rarely does. Ten years, multiple vehicles, zero reasons to leave.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

After purchasing a used vehicle from Seaview Buick. The bumper was coming off while driving. Service said they repaired out of a courtesy. Failing to tell me the true issue I need a new bumper to actually fix the problem. So nothing was ever really resolved. I have phone twice in last few months and today was told today by the service manager. there is nothing they or the sales department can do. Not a reliable, honest, or trustworthy place not buy a car or have it serviced in my own experience.

After purchasing a used vehicle from Seaview Buick. The bumper was coming off while driving. Service said they repaired out of a courtesy. Failing to tell me the true issue I need a new bumper to actually fix the problem. So nothing was ever really resolved. I have phone twice in last few months and today was told today by the service manager. there is nothing they or the sales department can do. Not a reliable, honest, or trustworthy place not buy a car or have it serviced in my own experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
Yes No
Dealer response

Our team has acknowledged this review.

Show full review

UPDATE: Seaview Buick has reached out, and the vehicle will be repaired next week, at no charge. I am grateful. They obviously did not have to do that. I am glad that a resolution was able to be made. It was a very unfortunate situation, and I had my contributions to it. I hope we can learn from it and move forward. —————————— Very disappointing. My wife and I bought a 2014 Buick LeSabre from Rob and Javier. There was an error message on the test drive, that was promised to be fixed before purchase, and was not. It reoccurred immediately after I picked up the car. The follow up with Javier had me bring the car in for the fix, no problem. After two days, I called to get the status. The repair tech then quoted over $850 for the parts alone. I said no, this is no charge. The tech called me back later, telling me that the Sales Manager said it can't be fixed at no charge, because it was sold “AS-IS”. Obviously, “AS-IS” was not as they described it. The car was also sold with an empty gas tank, and was unwashed. The service was below expected, not listening to the fact that we were paying cash, and pushing the extended warranty.

UPDATE: Seaview Buick has reached out, and the vehicle will be repaired next week, at no charge. I am grateful. They obviously did not have to do that. I am glad that a resolution was able to be made. It was a very unfortunate situation, and I had my contributions to it. I hope we can learn from it and move forward. —————————— Very disappointing. My wife and I bought a 2014 Buick LeSabre from Rob and Javier. There was an error message on the test drive, that was promised to be fixed before purchase, and was not. It reoccurred immediately after I picked up the car. The follow up with Javier had me bring the car in for the fix, no problem. After two days, I called to get the status. The repair tech then quoted over $850 for the parts alone. I said no, this is no charge. The tech called me back later, telling me that the Sales Manager said it can't be fixed at no charge, because it was sold “AS-IS”. Obviously, “AS-IS” was not as they described it. The car was also sold with an empty gas tank, and was unwashed. The service was below expected, not listening to the fact that we were paying cash, and pushing the extended warranty.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us, Devin. We appreciate the opportunity to address your concerns. I am glad that we could reach a resolution. Please feel free to reach out if you need any further assistance or have any more feedback for us. We strive to ensure all our customers are satisfied with their experience at Seaview Buick GMC. Thank you again for your feedback. Sincerely, Joe Jones | General Sales Manager

Show full review

(So far) my experience with Seaview Buick GMC has been a 10! I worked with two sales guys (Javier and Austin) who are both great guys! Their follow up with my was great...no too pushy...but also followed up every time they told me they would. Jay, the finance guy, is also great! Super friendly, super knowledgeable and all around a fun guy to chat with too! I bought a brand new truck from Seaview and there have been a few small issues which I am sure the dealership will happily fix.

(So far) my experience with Seaview Buick GMC has been a 10! I worked with two sales guys (Javier and Austin) who are both great guys! Their follow up with my was great...no too pushy...but also followed up every time they told me they would. Jay, the finance guy, is also great! Super friendly, super knowledgeable and all around a fun guy to chat with too! I bought a brand new truck from Seaview and there have been a few small issues which I am sure the dealership will happily fix.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Seaview Buick GMC for your brand new truck purchase! We are thrilled to hear about your excellent experience with Javier, Austin, and Jay. Our team is dedicated to providing top-notch service and ensuring all issues are promptly addressed. Feel free to reach out to us at any time for assistance. We look forward to assisting you further! Sincerely, Joe Jones | General Sales Manager

Show full review

I tried to contact them by three different methods and I never have heard back from them. Apparently they do not want to sell cars, even though they are a car dealership. This confuses me.

I tried to contact them by three different methods and I never have heard back from them. Apparently they do not want to sell cars, even though they are a car dealership. This confuses me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

James,thank you for bringing this to our attention. We attempted to locate your contact info after receiving your review, but do not show any customer profile under you name. Was your inquiry perhaps under a different name? As a car dealership of course we are interested in following up and contacting our customers. Please feel free to reach out to me directly for assistance. Joe Jones, General Sales Manager [email protected]

Show full review

Sales staff was great, finance was great but pushy and sold me an extended 4 yr Diamond Package Warranty.....that covered NOTHING on my 1st major auto shop repair visit! They lie/fabricate what exactly needs to be fixed, in order to make more $$$ from the customer. My diagnostics was completely fabricated and absolutely nothing was going to be covered by my DIAMOND PACKAGE extended warranty!! I took my car (after having it at Seaview for 3 days, and they charged me a DIAGNOSTICS fee and LOANER fee) to an ASE certified mechanic, and got the truth in less than 5 mins! Thanks for taking $350.00 that I didn't have to begin with, and thanks for LYING TO THE CUSTOMER AND CHEATING the system! I would never recommend Seaview Service to ANYONE!

Sales staff was great, finance was great but pushy and sold me an extended 4 yr Diamond Package Warranty.....that covered NOTHING on my 1st major auto shop repair visit! They lie/fabricate what exactly needs to be fixed, in order to make more $$$ from the customer. My diagnostics was completely fabricated and absolutely nothing was going to be covered by my DIAMOND PACKAGE extended warranty!! I took my car (after having it at Seaview for 3 days, and they charged me a DIAGNOSTICS fee and LOANER fee) to an ASE certified mechanic, and got the truth in less than 5 mins! Thanks for taking $350.00 that I didn't have to begin with, and thanks for LYING TO THE CUSTOMER AND CHEATING the system! I would never recommend Seaview Service to ANYONE!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your negative experience. I'd appreciate the opportunity to discuss it further. Please contact me at your earliest convenience. I look forward to hearing from you. Sincerely, Joe Jones | General Sales Manager

Consumer response

Unless I receive a FULL refund for the so-called diagnostics, I have nothing further to say or do with Seaview! I would never recommend your Service Center to anyone! Alicia and Lillian do their job very well, but it's not enough to make me return.

Show full review

Do not trust this dealership to service your vehicle. I left my 18 year old GMC to have them repair some non-essential options. The switches had gone bad on my memory seats, heated seats, and dash lights (during the day only) the lights worked fine at night. So all non-essential items. They gave me a written estimate for $555.00 and 12 days later called to tell me it was ready. The dash board lights were still not repaired, and they charged me $2,465.00. They Never called to ask if I would authorize the $1,864.00 more. Thomas Heintz service mgr. said his boss said "They don't owe me a thing". I found that the "State law says otherwise, according to RCW 46.71.035 If they do not contact me for permission to exceed the written estimate, I am only obligated to pay 110% of the written estimate. (Wish I had known this before I paid them. DO NOT TAKE YOUR VEHICLE HERE!!

Do not trust this dealership to service your vehicle. I left my 18 year old GMC to have them repair some non-essential options. The switches had gone bad on my memory seats, heated seats, and dash lights (during the day only) the lights worked fine at night. So all non-essential items. They gave me a written estimate for $555.00 and 12 days later called to tell me it was ready. The dash board lights were still not repaired, and they charged me $2,465.00. They Never called to ask if I would authorize the $1,864.00 more. Thomas Heintz service mgr. said his boss said "They don't owe me a thing". I found that the "State law says otherwise, according to RCW 46.71.035 If they do not contact me for permission to exceed the written estimate, I am only obligated to pay 110% of the written estimate. (Wish I had known this before I paid them. DO NOT TAKE YOUR VEHICLE HERE!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Our team has acknowledged this review.

Show full review

Very good! I did have to come back and pick up my second key fob because when I went to pick up the car, the second one couldn?t be found!

Very good! I did have to come back and pick up my second key fob because when I went to pick up the car, the second one couldn?t be found!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for your great review, Dennis. I do appreciate your patience for the extended wait that you encountered while we located the second key fob. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Joe Jones | General Sales Manager

Show full review

That sales person Gabriel should be fired. He is unprofessional and rude. I agree with other reviewers who made comments before regarding this individual.

That sales person Gabriel should be fired. He is unprofessional and rude. I agree with other reviewers who made comments before regarding this individual.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 354 reviews