Read reviews that mention:
My name is Carlos Gonzalez, I had a great experience with Cesar arizmendi. Actually they had forgotten to install some parts and I went the day after and... Cesar took care of the problem. Thank you guys!
This was my first time visit to the dealership. I had been putting the work off due to the virus and all that entails, but realized I should get the work... completed asap so I called and scheduled an appointment. When I arrived I found out I would have to leave my car for several hours. After explaining to Yeimy that my next appointment had been based on what I thought would be a couple of hours at the dealership and not the entire day, she went out of her way to get my recall work completed as quickly as possible. In fact, to my surprise she called to tell me my car was ready in an even shorter time period than was anticipated.
We had a Great experience with Edgar. He made us feel comfortable and not pressured. The whole process was painless. We would definitely recommend this... dealership.
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, Scott Robinson Customer Relations Team
I played cash and saved through dealership negotiation. Others are and were not willing to do so. For this alone I would recommend Scott Robinson to others....
Christian Rubio was our service advisor for the second time and he was pleasant as always to work with. He did his best to help us and we're glad we've... been coming here.
We were very happy with our service at your facility. We took in for oil change and tranny problem. Thought you got the tranny problem fixed but had to... bring in again. I think it was a recall solution to the problem. Humberto took very good care of us.
Thank you Janie. Sorry we couldn't figure it out on the first go. Humberto does a great job, glad to read this.
I’m not a regular customer, I’m a picky one. I do read a lot about my car, recalls, reviews, other people experiences and I’m on top on the required maintenance... or anything that might look wrong about functionality. Whatever is the case, I drop my vehicle to Scott Robinson, Yeimy Beltran is my service department agent there and see takes full ownership of every issue or note, she connects the right people to work in my minivan delivering results, explanations to understand what happened and everything with a high level of professionalism,, they are very Customer Experience” oriented and friendly. Definitely!: I recommend this dealer and service department team.
I'm not a regular customer, I'm a picky one. I do read a lot about my car, recalls, reviews, other people experiences and I'm on top on the required maintenance... or anything that might look wrong about functionality. Whatever is the case, I drop my vehicle to Scott Robinson, Yeimy Beltran is my service department agent there and see takes full ownership of every issue or note, she connects the right people to work in my minivan delivering results, explanations to understand what happened and everything with a high level of professionalism,, they are very Customer Experience" oriented and friendly. Definitely!: I recommend this dealer and service department team. I'm confident about the health status of my car and that makes me happy
Will never go back to this dealership. Don't get serviced at this dealership. I went for a recall on ignition switch, it worked for a couple of months... and now doesn't work again. I told them that the problem came back and they told me to bring it in. When I got there they said there was a $175 diagnostic fee. They didn't fix it right and didn't let me know over the phone that this was a possibility to pay this fee. Don't go there. Don't go there. Already found a dealership that will check it with out a diagnostic fee. Call other places first before you consider them. Dont waste your time and money there!
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as so...on as possible. Please feel free to contact us at your earliest convenience. Sincerely, Scott Robinson Customer Relations Team
I have been to this dealership on several occasions for service/maintenance and each experience has been terrible. Today I waited about 45 minutes before... someone came and helped me. They have you wait in the car forever even if you made an appointment. The place seems unbelievably inefficient and none of the employees seem to care about this. Really a terrible experience. Left feedback to management on several occasions and never seems to get fixed.
DWC , we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer ser...vice, so the details you've mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Tim Robinson, email@example.com, (571) 481-2296