Scott Robinson Chrysler Dodge Jeep Ram

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4.5
(699 reviews)
Visit Scott Robinson Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Service Sales
Monday 7:30am–7:00pm 9:00am–9:00pm
Tuesday 7:30am–7:00pm 9:00am–9:00pm
Wednesday 7:30am–7:00pm 9:00am–9:00pm
Thursday 7:30am–7:00pm 9:00am–9:00pm
Friday 7:30am–7:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–9:00pm
Sunday Closed 10:00am–8:00pm
New (310) 697-8273 (310) 697-8273
Used (310) 683-2576 (310) 683-2576
Service (310) 803-9376 (310) 803-9376

Inventory

See all 192 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2022.
Smart Los-Angeles-area drivers choose Scott Robinson Chrysler Dodge Jeep Ram in Torrance CA to get a great deal on their next new or used vehicle and for reliable service. Here at our family-owned and -operated Jeep dealership we offer a lifetime limited powertrain warranty on every new vehicle at no extra charge. Stop by today!

Service center

Phone number (310) 803-9376

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.5
(699 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

DO NOT GO HERE!

DO NOT GO HERE! I brought my Jeep Wrangler in to have several recalls dealt with, as well as to have the brakes checked. The car needed some maintaince but was working fine, and has never had any issues prior to this appointment. Despite my appointment made 2 weeks in advance, my car was not looked at for 2 days. After 5 days at the shop, I was charged $3000 for various things that they said needed to be fixed. WIthin 12 hours of picking up my car, it has shut off completely while I was driving and I was forced to have it towed back to the Scott Robinson Dealership.It stayed there for 2 days where I was assured that they couldnt findany issues, and the service coordinator, Anthony Morales, actually suggested I had "gotten some bad gas at the station." I had no choice but to pick it. On my way home from the dealerhip, it broke down again, and the check engine light came on. I tried to drive it again the next morning and its shut off while driving within 5 mins of startiung my drive, with a terrible burning smell to accompany. Ive called seeking out the manager Brian Moore who is apparently on vacation, and the intermin manager has yet to return my calls. I resorted to filming the car issues on my phone so I have proof that my car isnt perfectly fine as they claim.

Dealer response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. - The Scott Robinson Chrysler Dodge Jeep Ram Team

1.0

The customer service is awful.

The customer service is awful. Most of the salespeople don't have adequate product knowledge. They all run to Ashley for advice, which is not efficient and made me uncomfortable about their knowledge base. When I called the sales and service dept to see about scheduling a diagnostic and tutorial of a used Charger that I purchased from an Audi dealer, the associate told me to just come in appointment free to talk to a sales rep. The associate further instructed me to ask for Ashley. When I arrived a salesman named Marco told me to go back to the Audi dealer to learn the SRT mode and launch mode functionality of the charger. Why would I do that? I told Marco that Audi doesnt specialize in Dodge Chargers and that his sales dept told me to come in for a quick tutorial. Marco was condescending and told me that he couldn't help me since I didn't buy the car from their dealership and abruptly, rudely walked away. Another salesman followed him. They all told me that Ashley was off and not in the office. When I went to talk to a manger, Ashley magically appeared. Despite Ashley being the product knowledge guru on Scat Packs, he deferred me to Jason. Jason finally got me set up with an app that I had no knowledge of that he felt could answer my questions. I have primarily bought European cars so I was unaware of this app. The only reason I gave one star is because Jason took time to help me. I should not have had to navigate levels of management for something that takes only 10 minutes. The sales people kept on about how they're working on commission and it would waste their time to give me a quick tutorial. However, only one of them had a customer on a test drive. That's my next point. I went in to inquire about chargers before I bought one from the Audi dealer. When I test drove one at Scott Robinson Dodge, I was accompanied by another salesperson. Other customers who looked like me that I saw on that same day were accompanied by sales people on their test drives. Today, I noticed customers who didn't look like me being allowed to test drive vehicles on their own. I cant say that I understood this and left puzzled. Giving bebefit of the doubt, maybe they have to accompany customers on test drives for the 392 Hemi's. Jason is an exception, and the rest were terrible, including management. Pay attention to the rest of the many reviews about poor customer service and the sales people giving you the run around!

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

poor customer service

Received poor customer service from Service advisor Anthony. There was a time where I called and the person said he was at his desk/area and he still didn’t answer the phone. I financed my car here in November and had a great experience but when my tire had a flat this place fell short in helping me. I had to go out my way and drive my car to Champion Chrysler Jeep Dodge Ram Fait in Downey, Ca where the customer service was efficient and they squeezed me in and looked at my tire and changed it. Did not have to spend a dime because it was covered by warranty. Meanwhile the service advisor Anthony told me I had pay $$$$ for a tire without even checking the flat, he didn’t follow up with me concerning when I had to come in nor if he orders my tire. He never answer his calls. There is a reason why the other dealership have higher ratings. Please drive a little further and seek help elsewhere where reviews are higher because this place will fall short and leave you feeling miserable and hopeless.

Dealer response

Karen, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. - The Scott Robinson Chrysler Dodge Jeep Ram Team

1.0

No one keeping my daughter advised on the status of her...

No one keeping my daughter advised on the status of her jeep repair. No customer service. No phone calls, no followup, zip, nada.

Dealer response

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. - The Scott Robinson Chrysler Dodge Jeep Ram Team

Consumer response

Why does it take a negative review to capture your interest? I reached out to Brian Moore the day of service and he never returned my call. It’s clear to me that you have a leadership issue. Customer service focus and attention starts at the top or not. Your response to me here I find to be disingenuous. Good luck.

Consumer response

Why does it take a negative review to capture your interest? I reached out to Brian Moore the day of service and he never returned my call. It’s clear to me that you have a leadership issue. Customer service focus and attention starts at the top or not. Your response to me here I find to be disingenuous. Good luck.

1.0

Take your business elsewhere - Horrible customer service...

Take your business elsewhere - Horrible customer service experience from the people at this location. They of course act truly helpful during the buying process but once that deal is signed they do not care you were a customer of theirs. They heavily promote the Mopar app when you get a vehicle from them and the countless emails from Jeep to leverage the app for everything. Then when you make appointments on said app to get your car serviced, receive a confirmation and reminder text night before, only to show up that you no longer have an appointment and it is first come first service anything with an oil change. They give you some run around that the app is faulty or it’s an offsite system and quote what is on their website, but no longer the app they spoke highly of. Worst part, no empathy or caring from the Sales Team or Service Department about the misinformation. They are just onto the next poor sap to get their money and kick to the curb. There’s other friendlier Jeep dealers in Los Angeles to take your business to, certainly what I will be doing.

Dealer response

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. We would like the opportunity to hear more about what happened. Please contact us so we can work towards a resolution. - The Scott Robinson Chrysler Dodge Jeep Ram Team

1.0

Take your business elsewhere, no customer service

Take your business elsewhere - Horrible customer service experience from the people at this location. They of course act truly helpful during the buying process but once that deal is signed they do not care you were a customer of theirs. They heavily promote the Mopar app when you get a vehicle from them and the countless emails from Jeep to leverage the app for everything. Then when you make appointments on said app to get your car serviced, receive a confirmation and reminder text night before, only to show up that you no longer have an appointment and it is first come first service anything with an oil change. They give you some run around that the app is faulty or it’s an offsite system and quote what is on their website, but no longer the app they spoke highly of. Worst part, no empathy or caring from the Sales Team or Service Department about the misinformation. They are just onto the next poor sap to get their money and kick to the curb. There’s other friendlier Jeep dealers in Los Angeles to take your business to, certainly what I will be doing.

Dealer response

Melanie, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. - The Scott Robinson Chrysler Dodge Jeep Ram Team

1.0

Horrible !! If you go here and you're a woman, be...

Horrible !! If you go here and you're a woman, be prepared to meet male chauvinistic men mainly Jeff B Azar !! I'm mad at myself for not reading the reviews of this dealership first. Jeff shows off his many awards for sales, but are they real??? I question their sales integrity at this dealership. Buyers BEWARE!!! Like one of the reviewers said they have NO LOYALTY OR REPSPECT, maybe you will have better luck and meet a more ethical person.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

Addendum liars

Addendum liars. Horrible place. Rude. Treat you like you are stupid. They hide the addendum then explain how they show everyone who walks in the door. Funny since I sent my wife back and they did the same thing to her. Liars.. Do not go! Save your self.

Dealer response

Edward, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. - The Scott Robinson Chrysler Dodge Jeep Ram Team

1.0

Addendum LIARS. STAY AWAY!Forced additions to cars needs...

Addendum LIARS. STAY AWAY! Forced additions to cars needs to stop. It is the dealerships version of a resort fee. HORRIBLE!!! Please save your self and don't go. These dealers have no idea they are just slowly becoming extinct.

Dealer response

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. - The Scott Robinson Chrysler Dodge Jeep Ram Team

1.0

Do not do business with this dealership. They are not...

Do not do business with this dealership. They are not loyal to their loyal customers. They treat you with no respect. I’m sorry I ever got involved with them or purchased my Jeep from them. They lost a loyal customer.

Dealer response

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. - The Scott Robinson Chrysler Dodge Jeep Ram Team

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