AUTOMAXX is the 3rd largest independent used car dealer in the state of Utah. As a result of its size and years in busin
ess, AUTOMAXX provides the security and selection of large franchise dealers, while still providing the friendliness and personal attention of small independent dealers. AUTOMAXX customers enjoy being able to work with the same person from start to finish and appreciate not being bounced around from person to person and office to office when purchasing their vehicle.
"All vehicles come with a 3 month/3,000 mile Powertrain WARRANTY for your PEACE of MIND!"
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Bought a 2 year old minivan from Marcos Paz at the Orem lot. He did not tell me that it had been in a hailstorm and had been repainted. The owner, Steve... Martin said basically, too bad no returns; seemingly once they have your money they are done with you. While the dealership may be complying with Utah’s notably lax and flimsy so-called consumer protection regulations, they are clearly not acting in best good faith. I paid market value for a car that was in-fact damaged (and should have then sold for less) and that fact was concealed from me.
Rick does a very good job I'm coming back to buy a car I want Rick to be that sale person . He should have a raise
The service was incredible; they answered all my questions without being pushy. They really tried to get me in the car that was best for my family.
Bought a truck online. These guys sent me extra pictures of the truck I was looking at. They really helped me get into something I wanted. Thank you!
Clint is really easy to work with. No pressure to purchase a vehicle. I had gone to several dealers before going to AUTOMAXX. I'm pleased with my... purchase.
We went in to help our 18 year old buy a car and Eric and Clint couldn’t have been more helpful! They gave my son a great deal on the car he wanted... and the whole process went quick and smooth. (And Eric’s nice smile/dimples were an added bonus! ;-) ) We’ll definitely come back next time we’re car shopping.
Wow, Thom was great to work with getting our Grand Caravan. So much knowledge and a great sense of humor. I will send everyone I know to go see him!
SLY DEALERSHIP that doesn’t care about customer service. I live about 3 hours away from Automaxx Orem and had been working with them to get a deal... going for a truck for about 3 days. There was lack of communication on their part and I was left in the dark. So I made the 3 hour drive and about half way WE had to call Richie, the “manager”, to see if we were approved and it was only then that he said we had been approved and to come on in to sign the paperwork. I WAS LITERALLY A MILE AWAY AND RICHIE CALLED ME UP AND SAID “HEY SORRY I SOLD IT TO SOMEONE ELSE” once I got there to see if it was really sold because I couldn’t believe it, he apologized with a smile on his face. When I told him how shady he was he just said “I couldn’t turn down someone with cash” but then went on to say how important customer service is to him and how important word of mouth and reviews are to him. Well...here’s your review and I won’t be shopping at any automaxx
This sounds like a frustrating situation for you. Because our vehicles are usually in better condition than others on the market and priced competiti...vely, they often sell quickly. I'm sorry for the mis-communication and the time you lost driving down. To be FAIR to all of our customers, every vehicle is available to be purchased at all times unless there's Hold Deposit on it. We indeed do our best to provide outstanding customer service and apologize if you we let you down. As the owner, I would like to offer you a discount on any vehicle in our current inventory to help make up for the lost time and disappointment of missing out on the truck. I hope you'll give us another chance to impress you. Thanks!
So- they sold me a car that was crap. They sold me a warranty that also didn’t work. After a week, the heater core exploded- they fixed it- but at... this point they wouldn’t take the car back. I owe another $4000 on the car and my engine went out today. I am livid. They are untrustworthy- now I will say that yes- they offer a 3 month warranty- on the power train- so that is good- because that’s how long the car will last if you’re lucky before you have to pay TO FIX YOUR BRAND NEW CAR. Never again. I called and talked to the owner and he told me- there was no lemon law that would protect me and too bad. I’ve dropped so much money in the crap they sold me and I will never go back. Thanks for nothing.
I would like to understand what we could have done better or different here? I'm genuinely surprised at such an attack. You bought a 2008 Sebri...ng with only 59k miles clear back on March 21, 2017 (nearly 1-1/2 years ago). We provided a FREE 3 month power train warranty that we honored. We even paid for a repair that wouldn't be covered by the warranty at no cost to you. We professionally inspected the car before you bought it and gave you an opportunity to do the same. Now almost 1-1/2 years later you call us "untrustworthy"? FYI, your total original loan was only $3,250. I am indeed sorry the car needs repaired. I wish they didn't ever break, but unfortunately it happens. I empathize with your frustration, but be assured, we did everything in our power to provide you with a reliable car. Let me know if you would like to talk more about this. Thanks!
Learned a big lesson here. Never buy from a company you don’t know and never over the 50 mile radius.Can’t list the bad experiences . Couldn’t... get proper paperwork to register my car until after temp plates expired. Still hasn’t actually happened, rendering my van illegal
Holly, I'm sorry to hear you feel this way and apologize for any hassle with the Re-assignment of title that the Wyoming DMV requested. We inclu...de that document with the title and generally have very successful outcomes on the many out-of-state sales we facilitate. I personally took action on this within 2 hours both times you contacted us about it. Frustrating for everyone that Wyoming DMV can't receive USPS mail. I'm glad to know you now have the van registered. Take care and again, sorry for any hassle. Steve