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AutoMax of Grand Rapids

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought a beautiful Toyota Sienna, friendly staff, very

Bought a beautiful Toyota Sienna, friendly staff, very helpful and in our opinion got a good deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Anthony sells Junk that is not safe at a very high price

Anthony sells Junk that is not safe at a very high price and 19% interest. My 2004 Tahoe was $6300 and isn't safe to be driven

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Lovey tundra platnum

Im gona be brief on this one I used to own a 2013 sequoia always dreaming of becoming a Toyota tundra owner saw the face book posting of 2015 tundra call Anthony asking about it he say come in for test drive I arrive there he was friendly welcoming to he's lot he ask me let me check your credit history while doing that I'm outside checking the r Tundra platinum 1794 edition he came back here the key I think can do something about it drive it all you want let me what think of it came back after the test drive when came back from driving the tundra he say I got good news I got you approve tru a lake credit union with a few flaws in my credit I can't believe it he got approve he told me Iade sure you drive home with georgeous tundra 1794 he did sofast he never force the sale he ask you wanted. Doit I say yes sign the paper work drove off with bad xxx tundra on planet ever build 1794 orange leather my previous loan was a bad at 26 percent auto max got at 10 percent do it to the banks higher rate no way around it I pay less n for more warranties than most gap insurance plus 26 months warranty plus my state farm full cover he say I don't want you leave without a warranty made sense tundra arent cheap to fix I'm so happy Thanx Anthony bye bye sequoia welcome tundra yes can't believe drove off the yet is long loan 60 months but I'm borrow more money my old sequoia I only finance 18 grange the tundra bit pricey but worth it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Helped me greatly

Came in on a Uber, left in my own car! Got a good deal on a vehicle, didn't go through many issues. Good people, clean car. Thanks Great day. NAMASTE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible Customer Service

Very little correspondence to find out details on vehicle I was interested in. Drove 1.5 hrs to see in person and the vehicle had tape all over passenger side mirror, scratches all over unit, radio unit buttons were not as they should be. But what is bad is that after 10 minutes looking at the vehicle, no one even came out to talk to us a d it was right in front of the office window.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Buying used van

I just tried to submit my review and it wouldn’t go through. Very unhappy with the dealership would never ever recommend it to anybody. In fact I am going to get in touch with 13 on your side, Better Business Bureau, Lake Michigan credit union who financed the van. I am hoping I get a response from this.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Absolutely HORRIBLE!

Don't ever buy anything from these scammers! They don't keep their word. We were going to buy a truck, set everything up, and when we called the next morning, they had already sold it to another person.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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They have a referral program

I sent 3 family members there and after 35k in sales, they offered me a $100.00 My son referred his sister and got $200 for a $6,500.00 sale didn't come out right I didn't think..(its the point be fair)

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellant customer service

These folks helped me out immensely. I currently have very poor credit but they helped me thru it and got me into the car I was looking at. Would def. recommend them for buying a used car. Friendly no pressure atmosphere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fantastic

Bought a 2008 F-350 from Jay. I must say what a great expierence. No high pressure tactics here. They made the whole process easy. I will defiantly buy from them again. The truck had a couple things that needed fixed. They took care of it immediately no questions asked. Best dealership I have ever dealt with. They made you feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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