Reviews
Staff members were very nice.
Staff members were very nice. Thank you so very much! Everyone was very helpful. I always feel confident that my car will be taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Julie, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Everything was bone in a timely manner.
Everything was bone in a timely manner. All was explained before anything was done very professionally done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
2nd time things disappear from my car last time was a
2nd time things disappear from my car last time was a yeti cu. Today was a case of drinking water!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Dave Randall Service Manager drandall@genemesser.com
Excellent dealership to do business with, great
Excellent dealership to do business with, great salespersons, great service, they take care of their customers, they even give you an uber ride to do shopping in town while they do ur service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
These people are great.
These people are great. The nice lady helped recover my warranty payment from a 3rd party warranty insurance. Highly recommend the setvice department. They kept me up to date on each process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The service department of this dealership SUCKS!
The service department of this dealership SUCKS!! Slow, Beligerant, Condescending, Useless, Inept, Pathetic, Incompetent, Sleazy…
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We had an appointment with this dealership to have the oil changed on a Grand Highlander that was purchased there. It took them 3 hours and I still don’t think that they changed the oil. Can’t be verified. I called the service department 3 times and was put on an indefinite hold, each time, while “they consulted with the manager/technicians” . Finally they put me in touch with someone who could only say “ they were swamped “. Time is our most important commodity! We can’t go to a “Dealership “ and get more! However we can go to a better Dealership to get our next Toyota! Boltons can change the oil from now on…
My last three visits I was a assisted by Matt who is
My last three visits I was a assisted by Matt who is another AWESOME??Gene Messer service representative! Service evaluation was detailed and complete. They are professional and care about their customers safety. I travel a lot, so it?s important for me vehicle to be travel ready and Gene Messer Service Department delivers confidence, safety, & quality every time I drive off the lot. Thank you Matt, all the service department & Gene Messer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Creole, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!
Adam, the service writer was very professional.
Adam, the service writer was very professional. He set up all work being done, and make videos of work, and scheduled for new key fob activation. They took care of missing or broken parts and did a complete service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! We are always more than happy to assist you if anything else comes up. Take care!
I received the best customer service here.
I received the best customer service here. Tyler and Joe were fantastic. Tyler was not at all concerned about selling when he came to talk to me at the beginning. We let him know we were just looking. He did not pressure us in anyway, which is refreshing for a dealership. Joe was fantastic in financing, he finalized everything for us and made it a great experience. Thank you gentlemen! We appreciate both of you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing customer service always assist me and helps me
Amazing customer service always assist me and helps me understand the issue when in need of service and always willing to get you exactly what you need.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Thalia, we are delighted we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!