Reviews
I purchased my car here in 2016 and have only had it
I purchased my car here in 2016 and have only had it serviced at this dealership. Everyone I have encountered over the years has been friendly, professional, helpful and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Karina, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My service representative, Jesse, gave great customer
My service representative, Jesse, gave great customer service! Explained what needed to get done and offered suggestions. Thank you’
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Jesse! Please don't hesitate to reach out to us if there's anything more we can do!
Set an appointment day before it was never turned in.
Set an appointment day before it was never turned in. Then I waited over two hours for an oil change and tire rotation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, we would appreciate it if you would reach out to our service/sales management, so that I can learn more about what took place in this situation. Dave Randall Service Director drandall@genemesser.com
They were very helpful.
They were very helpful. Also it was a quick paper work process. I will recommend to someone else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
I was not greeted upon my arrival .
I was not greeted upon my arrival . I entered the car port area, waited a few minutes, and not one person said “hello, we will be with you shortly”. I went into the facility to ask for the manager, and was pointed to a woman in the area in which my car was parked who was a part of the team that had not addressed me upon my arrival. While leaving my state inspection paperwork was not in my car, and the new sticker with the next oil change information was not on my windshield. I was very disappointed at my treatment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime Dave Randall Service Director drandall@genemesser.com
They got my car serviced very quickly, however the
They got my car serviced very quickly, however the attitude of many of the workers were very poor and looked like they didn’t want to talk to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (888) 212-9592.
Very good dealership to work with!
Very good dealership to work with! Has very helpful to deal with. and very reasonable to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This purchase was super easy and fast.
This purchase was super easy and fast. The car was ordered and arrived actually a few days early ! Sean was great to deal with !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christine, we're happy you found Sean to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Things have improved the last couple of visits.
Things have improved the last couple of visits. Staffing seems better, and the service adviser actually seemed interested in doing a good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I was pleased by how Fast and smooth the process was and
I was pleased by how Fast and smooth the process was and great friendly customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!