Reviews
Body work from parking lot damage. Hit and runs. 3 areas, fr
Great job, looks like new. Would recommend without reservation friendly knowledgeable willing to answe my questions. They went out of their way to coordinate between an accident assessor, myself and insurance company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service & easy.
Phillip Jansen did an excellent job taking care of everything I needed. I highly recommend Frank Brown! The sales Mgr he dealt with was quick to secure the deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
danny43, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC
EXCELLENT SERVICE WRITERS
Each service writer listens very carefully, then responds to the needs and desires other customer. Every person with whom I've spoken has a servants spirit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maintenance
Always receive great customer service ! It’s the most amazing part of the day, when you can end it with excellent customer service, dealing with you vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
service Dept
Went in without an appt, got my oil change and replaced the bushings to my sway bar quickly! My vehicle was ready to go by the next morning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
RINGER0107, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda
Great Friendly Service
Service department was great! Tony was very friendly and answered all my questions! In and out in a short amount of time! Above and beyond!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
dpost98, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda
Hour and 15 minutes to do oil change and tire rotation???
Had a 7am appointment for the initial oil change and tire rotation on my 2018 3500 Denali. While it was there the service department decided to take care of a recall that required a flash of system without asking me. I’ve never waited that long for an oil change and rotation where. Made me late for work. Will not be back to this dealer and concretes my decision to buy in Amarillo and not here.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we did not meet your expectations during your recent service visit. I have shared your comments with GMC Service Manager and GMC Service Advisor Cordially, Rick Swindell IT Director Frank Brown GMC
Very Helpful
They are very nice and helpful. They took us to a business and picked us up when the car was finished. They also gave me an estimate on repairing a light that had been damaged.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
bevo23, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda
Lackadaisical staff
At the forefront of innovative and relevant customer service, I can assure you Frank Brown Honda is comfortably seated as far as possible. I’ve never met such arrogant non-accommodating groups of quasi-professionals in my life. That being said, unless absolutely worst case senario were to happen, my tires will never touch that lost cause of a dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rodri2113, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. I am sorry to hear that we did not meet your expectations during your recent visit. I have shared your comments with Management Sales Team. Cordially, Rick Swindell IT Director Frank Brown Honda
Above and beyond
Service was quick and reliable. They addressed recall issues. Ronnie went above and beyond to get tail light repaired. General oil change and tire rotation was quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
marbar1022, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC