Reviews
Great and friendly costumer service provided by all
Great and friendly costumer service provided by all staff, good financial advice and product recommendations from the finance department and clean facility.
Great and friendly costumer service provided by all
Great and friendly costumer service provided by all staff, good financial advice and product recommendations from the finance department and clean facility.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heidi Service Advisor did a great job she’s Always very
Heidi Service Advisor did a great job she’s Always very helpful. Will come back .
Heidi Service Advisor did a great job she’s Always very
Heidi Service Advisor did a great job she’s Always very helpful. Will come back .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of El Paso. Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a great experience, very attentive and very well
It was a great experience, very attentive and very well communicated. Stress free environment making the paperwork processes simple.
It was a great experience, very attentive and very well
It was a great experience, very attentive and very well communicated. Stress free environment making the paperwork processes simple.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
I've owned multiple BMWs and have had them serviced in
I've owned multiple BMWs and have had them serviced in multiple countries. This BMW dealership has nice service writers, however the technicians or lack there of truly take away from the joy of ownership of the ultimate driving machine. I make an appointment for my vehicle weeks in advance and even drop it of early. This dealership will only provide a loaner vehicle if you book an appointment about 8 weeks out. I did not recieved a call back or answer to my text from the service writers asking for an update, So 3 days after my appointment I go to the dealership to find my car has not even been looked at. I provided the service bulletin number thats was sent to me by BMW that states a simple software update to the HUDU is needed for the central display unit and to stop turning off and resetting itself every day sometimes as much as multiple times each drive causing me to loose all navigation. I have owned multiple cars in the past and just returned from Europe where I had been stationed multiple times and used multiple dealerships for my various vehicles that were all under warranty with very few miles. It really pains me to have to give a bad review to the dealership when a simple update and transparency on what is going on could have gone a long way. We are now considering driving to another state to service our car from now on.
I've owned multiple BMWs and have had them serviced in
I've owned multiple BMWs and have had them serviced in multiple countries. This BMW dealership has nice service writers, however the technicians or lack there of truly take away from the joy of ownership of the ultimate driving machine. I make an appointment for my vehicle weeks in advance and even drop it of early. This dealership will only provide a loaner vehicle if you book an appointment about 8 weeks out. I did not recieved a call back or answer to my text from the service writers asking for an update, So 3 days after my appointment I go to the dealership to find my car has not even been looked at. I provided the service bulletin number thats was sent to me by BMW that states a simple software update to the HUDU is needed for the central display unit and to stop turning off and resetting itself every day sometimes as much as multiple times each drive causing me to loose all navigation. I have owned multiple cars in the past and just returned from Europe where I had been stationed multiple times and used multiple dealerships for my various vehicles that were all under warranty with very few miles. It really pains me to have to give a bad review to the dealership when a simple update and transparency on what is going on could have gone a long way. We are now considering driving to another state to service our car from now on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We genuinely appreciate you taking the time to share your experience, and we're sorry to hear that it did not meet your expectations. We understand that you provided documentation from BMW regarding your concern. However, to ensure we properly address the issue and confirm that the bulletin applies to your specific vehicle, it still needs to be diagnosed and verified by a BMW certified technician. This step is essential to avoid unnecessary repairs and ensure your vehicle receives the appropriate care. We also want to sincerely apologize for the delay. Our advisors make every effort to be transparent about current wait times at the time of drop off, as we aim to set realistic expectations from the start. Unfortunately, due to high volume of vehicles in our shop, we may have longer wait times though we understand how frustrating that can be. That said, I would truly appreciate another opportunity to earn your business and find a solution that helps keep you on the road. Please don't hesitate to reach out to me directly so we can discuss your concerns further and explore how we can assist you more effectively. Alejandra Hatorilaa, Service Director BMW of El Paso | (915) 778-9381 | ahatorilaa@Group1Auto.com
Carlos is always the guy to go too for any service needs.
Carlos is always the guy to go too for any service needs. Very easy to work with and always keeps you updated with. Ask for Carlos if you need any help
Carlos is always the guy to go too for any service needs.
Carlos is always the guy to go too for any service needs. Very easy to work with and always keeps you updated with. Ask for Carlos if you need any help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marilyn did a Great job working with me.
Marilyn did a Great job working with me. The service department was and is also top notch and the whole staff is great no matter who takes care of you!!
Marilyn did a Great job working with me.
Marilyn did a Great job working with me. The service department was and is also top notch and the whole staff is great no matter who takes care of you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have brought my car for services here many times and
I have brought my car for services here many times and always get great treatment from the staff. Karina has been very helpful providing assistance and details on repairs.
I have brought my car for services here many times and
I have brought my car for services here many times and always get great treatment from the staff. Karina has been very helpful providing assistance and details on repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Marilyn is wonderful and very down to earth.
Marilyn is wonderful and very down to earth. She listened to what is needed. Definitely recommend her if you are interred in buying or having your vehicle serviced, she is awesome!
Marilyn is wonderful and very down to earth.
Marilyn is wonderful and very down to earth. She listened to what is needed. Definitely recommend her if you are interred in buying or having your vehicle serviced, she is awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great customer service.
Great customer service. Very helpful. Assisted with everything I needed. Very clear and concise plus more. Even washed my car.
Great customer service.
Great customer service. Very helpful. Assisted with everything I needed. Very clear and concise plus more. Even washed my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The best world class service provided bu mr Carlos
The best world class service provided bu mr Carlos Prieto. He is the reason my next purchase will be at BMW of el paso.
The best world class service provided bu mr Carlos
The best world class service provided bu mr Carlos Prieto. He is the reason my next purchase will be at BMW of el paso.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!