BMW of El Paso

Exceptional Service at the Dealership – Thanks to Carlos! Top-Tier Service – Carlos Earned a Customer for Life! Best customer service ever had in any dealership.

Excellent service , I will recommend them to all in the area for satisfactory work and nice/friendly staff. Carlos is always great and professional, he goes above and beyond to take care of customer customers.

When I showed up for my service appointment, I was acknowledged and attended to promptly. The service adviser was friendly and informative. He kept me posted about my vehicle. Once done, he came to get me. The car was ready within the timeframe given.

When my husband and I arrived at BMW of El Paso 04/24 we were greeted with the utmost respect and professionalism?something we hadn?t consistently experienced at our local BMW dealership before. Christopher Guzman took the time to carefully listen to our concerns and ensured every detail was thoroughly documented for the mechanics. Just 4 business days later, we had the car back. Christopher walked us through the repairs, clearly explaining what had been wrong and how it was fixed. His communication was excellent?transparent, detailed, and easy to understand. It?s evident that he?s passionate about his work and genuinely committed to providing top-tier service. This was by far one of the best service experiences we?ve had at this location. Christopher is a valuable asset to the BMW of El Paso team.

The customer service is excellent starting with getting my appointment set up to pick up.

When my husband and I arrived at BMW of El Paso 04/24 we were greeted with the utmost respect and professionalism—something we hadn’t consistently experienced at our local BMW dealership before. Christopher Guzman took the time to carefully listen to our concerns and ensured every detail was thoroughly documented for the mechanics. Just 4 business days later, we had the car back. Christopher walked us through the repairs, clearly explaining what had been wrong and how it was fixed. His communication was excellent—transparent, detailed, and easy to understand. It’s evident that he’s passionate about his work and genuinely committed to providing top-tier service. This was by far one of the best service experiences we’ve had at this location. Christopher is a valuable asset to the BMW of El Paso team.

I always experience a great buying experience at BMW of El Paso thanks to Alec Moran the best vehicle salesman, Armando with the Finance department and the General Manager always ensuring everything goes smoothly.

I have received excellent service at El Paso BMW Service Department. Carlos Prieto is a wonderful service advisor—-professional, knowledgeable, efficient, diplomatic. The BMW professional mechanics have done a great job every time I brought my vehicle in for service. I highly recommend the Service Department at El Paso BMW.

Outstanding work organized by my service assistant Karina with her usual grace and efficient ability

As always a very good experience. Very professional service and attentiveness. Fast service and good attitude. I love the video provided prior to the work that will be done.