Viva Chevrolet

I took my Chevrolet Impala to this dealership (Viva) to have service completed on it after I scheduled an appointment. Upon arriving at the dealership, I was told by the service rep (Juan) that he would need to get approval for them to work on my car because it had over 120,000 miles on it. After consulting with the manager, they refused to work on my vehicle and stated that Corporate pass this information down to the dealerships, not to work on Chevrolet vehicles if they had over 120,000 miles on them. Prior to checking with the manager, Juan stated it would be the manager option if he wanted to work on the vehicle, but I guess he chose not too. If you are going to make a product, but refuse to work on it after it accumulate a certain amount of miles, this is very shameful, disgraceful to not back your product. You are encouraging people not to purchase your product if they are going to be required to find outside mechanics to work on your product. This is sending up a red flag for people not to trust your product.

I made an appointment to have my 2019 Chevrolet Impala serviced and upon arriving at the dealership, I was told that they do not work on cars that have over 120,000 miles on them. The service rep (Juan) stated he had to get the manager approval, and he stated the manager stated NO, because it came down from corporate. How can you expect people to purchase your product, and you won't even work on your product after a certain number of miles. Very disgraceful and tasteless for Chevrolet corporation. Do not build a product if you are not going to back it or service it.

The manager of the maintenance department, Javier Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car.

Bought my brand new 2024 truck in October and the paint had some scratches on the bed and the tint was very spotty. The tint had to be applied two more times for it to be good. The paint wasn’t repaired until December. When I got the truck back from Viva Chevrolet there were scratches all over the hood that were not there before and they are noticeable while the dealership denied any form of involvement even though the body shop stated they were not there when the truck left the shop.

Very professional, service with a smile, listen to what the customer wants and likes, and ready to put things in motion.

My salesman, Anibal Santiesteban, did an excellent job assisting us with the purchase of my 2025 Corvette. However, the issue lies with the dealership. I purchased the car on 11/23, and by 12/3, with only 387 miles on it, the check engine light came on. I couldn’t believe it. I took the car to the dealership the next day, 12/4. They told me it would take 2–3 days to diagnose the issue and promised to update me by the afternoon of the 4th or the morning of the 5th at the latest. Unfortunately, I never received a call and had to reach out to them myself. Initially, I was told the advisor wasn’t available and that they’d call me back. Hours later, the advisor finally returned my call, but they still didn’t have an answer. By Friday, 12/6, I decided to visit the dealership in person. To my disbelief, all they had done was pull the error codes from the car—something that takes minutes at an auto parts store like AutoZone. They said they didn’t know what was wrong with the car and couldn’t provide a timeframe for the diagnosis. I asked for a loaner vehicle, but they said none were available. Frustrated, I requested to speak with a manager. I explained the situation and asked for a replacement vehicle, as I no longer trust this car after it broke down with only 387 miles. The manager refused, saying I had to wait. I then asked if they could assist with my first payment, given that the car has been sitting in their shop, unused. Again, they said no. After pressing the issue further, they finally gave me a loaner vehicle. However, as of today, 12/11, I still haven’t heard from the advisor, Juan. This entire experience has been incredibly frustrating, disheartening, and infuriating. I expected better service and support, especially after purchasing a new expensive vehicle!

I return to this service department because of the attention by Carolina ceniceros simply excellent.

Poor service took longer than expected escuse was too many vehicles to service by appt does not work

Victor was supported with all the steps to get my new truck. All paperwork was also done quickly and efficiently.

Miguel Estrada helped us a lot with our new purchase. Gave us all the details and is very nice.