Reviews
Worst service department I have ever dealt with!
Worst service department I have ever dealt with!!! Very poor communication between service department and customer and between service and parts departments. Will find a different dealership for service!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out, Mark. We want our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve described so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Tom Rogers, Service Manager
There is too much to type in. If you really want to know all of the problems we have had someone call call me and talk to me. 816 592 0722.
Daniel was honest, direct and straight to the point.
Daniel was honest, direct and straight to the point. He was very friendly and always went out of his way to help us out. We live in New Mexico and he helped us arrange all the paperwork remotely. The only visit we had to make into the dealership was to pick up our wrangler. His communication is TOP notch and made our purchase the easiest, fastest, and smoothest we have ever experienced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience and to have given you the respect you deserve here at our dealership. We hope you will continue to come to see us in the future! - John Mathieson, General Manager
The moment we walked in Chris made us feel right at home
The moment we walked in Chris made us feel right at home and like we were going to get what we came for. He walked us through our two options, gave his opinion, but never pushed. He wanted us to have the best deal for us and it showed. 10/10 recommend coming in to LHM and working with Chris Sainvil.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review us. It was our pleasure to have provided you with the great customer service you deserve. If there is anything else you need please let us know. - John Mathieson, General Manager
Kevin is the best sales we’ve ever had.
Kevin is the best sales we’ve ever had. He is very pleasant & eager to help with any issues. I wish I can give 5 star plus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - John Mathieson, General Manager
Chris made the entire car buying process painless and
Chris made the entire car buying process painless and easy, especially for my first time! Highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This has been the best car purchase experience my parents
This has been the best car purchase experience my parents have had. I’m 20 and bought my dream car and I couldn’t be happier with the experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for making us a part of your day. Our team was happy to have given you a wonderful experience at our dealership. We are happy to have helped you obtain your dream vehicle. Please let us know if there’s anything else that we can do for you in the future. - John Mathieson, General Manager
Hopelessly sour and ill-suited for service, zero grasp of
Hopelessly sour and ill-suited for service, zero grasp of customer experience, perhaps best to allow her to return to her calling at the DMV. Also zero star needs to be a category in her tragic case.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Tom Rogers, Service Manager
Erik was Great.
Erik was Great. He went above and beyond and we received our vehicle in a timely manner. Thank you so much Erik!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - John Mathieson, General Manager
Super nice guy!
Super nice guy! We bought our jeep from him and then came back to him to get a trade completed. He was very helpful and went above and beyond to help us through all the steps!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - John Mathieson, General Manager
I arrived with the hope to leave with a good car but I
I arrived with the hope to leave with a good car but I left with extreme gratitude and an amazing car! Thank you guys so much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for coming to visit us, Selena. We appreciate your great review. Our team was glad to have helped you get a car you enjoy. Please let us know if there is anything else we can do for you. - John Mathieson, General Manager