Empire Lakewood Nissan

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Reviews

5.0 out of 5 5.0
33 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 30, 2019

    great selection of cars to choose from. They were easy to talk to and deal with- sales guys did not pressure me. they were fast and friendly service

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    August 26, 2019

    The whole process of buying a used car was smooth and fast. I would recommend them to anyone. Todd is personable and great to work with

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • August 29, 2015

    I bought my car 3 months ago. Everyone was nice! Got what I wanted for my trade-in. The color I wanted wasn't in stock for basic model so I ended up with... the SV for same car payment, price and extended warranty. So glad I ended up with power seats. Yeah I know most people say don't waste money on extra warranty. Well I do have the option to cancel it if I want too but I doubt I will for fear I might regret it after original warranty expires. I do plan on having car at least 7 yrs. I went to three dealers that day and Empire took care of me. After meeting the owner, I really was happy with my decision to stop by Empire..He was very compassionate. Glad I didn't give up that day...Thanks Empire!!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 31, 2019

    We went in to have my 2016 Rogue serviced and left with the car of my dreams. Oscar Marquez, and his trainee Alan were the greatest ever. Everyone in... the dealership is fantastic. The service department is top notch, and Ernie always takes care of us. We live 2 1/2 hours away, but will not go anywhere else, because of the great service we get from all of you. I have had a lot of cars in my 64 years, but this was the easiest, most satisfying purchase I have ever had. I will tell everyone to make the trip to Lakewood Empire Nissan, to buy their next car. It is well worth the trip. You have made loyal customers for life out of us. There is no place better. Alan will be a great salesman, with Oscar teaching him the ropes. You must have a wonderful management team to allow your salesmen to be so great. My only regret is that we can't "ring" your bell more often.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We take our service here very personal. Ernie is great. We will definitely give him you...r praise. Keep returning and will keep returning that same great service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    January 30, 2019

    They made it so easy and were absolutely phenomenal during the whole process. I came in to buy a used murano. The car seemed too good to be true.... The mileage was a little higher than I wanted but it came with everything you could have added to a murano. They even bumped the price down and my trade in made the car a steal. It was all black and white. Nothing hidden. A few days after buying my back hatch latch broke but they fixed it quick and under buyers warranty and didn’t hassle me at all. They don’t make you try to buy more than you have to of that. Josh was great. Trade in manager was great. Financer was great (paid cash for it though) my packet of stuff was in in just a few weeks to register. I recommend this dealership to everyone now. I can safely say I’m converted to a Nissan lover. Absolutely love my MOMO!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Denbird, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Empire Lakewood Nissan. Any service tha...t you may need on your Nissan Murano please bring it in so we can continue to give you that same great customer service. If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    November 16, 2018

    Was actually looking for a used F150 and they had one that fit my specs. Was greeted by Rob and he was great. No pressure, straightforward. Really felt... like he was interested and listened versus just stuffing me in a truck. Ended up buying a New Titan and couldn't be happier! Thanks Rob!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeff Poonsincher, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Empire L...akewood Nissan

  • 5.0 out of 5
    November 16, 2018

    This dealership is second to none. If your looking for a transparent easy buying experience this is the place to go. They went above and beyond to get... me in my new Titan. I love my truck. Thank you Empire Lakewood Nissan. I will be sending all my friends and family here.

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    Shopped for a new car
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  • 5.0 out of 5
    November 12, 2018

    When I bought my car here, I felt part of this family dealership. They were friendly and motivated in finding me the best financing options available... to me. I sincerely appreciate the quality of service they provided!!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 9, 2018

    I was in the market to trade in my car, and get a new one. I had been to another dealership right up the street, and they wouldn’t give me the time of... day. From the moment I drove on the lot I was greeted by Oscar Marquez. He was great! I was treated like family. If you are in the market for a new vehicle go see Oscar at Empire Nissan!

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    Shopped for a new car
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    Dealer Response

    Hi Sara, thank you so much for your positive comments about Empire Lakewood Nissan! Our team strives to deliver an excellent experience, and are glad ...you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    July 3, 2018

    Tire rotation on 2017 and came out with a 2018 loaded. For the same payment. Couldn't have done it without Vince Reef. Thank you Empire.

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    Came in for service or repair
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