AutoNation Honda 104

my service advisor Milo did not keep me up to date on the status of my vehicle and I had to go find a service advisor after 2 hrs 15 min. my advisor went... to lunch. my fault for not asking but $200 for an alignment. really! most places run at most $120. I thought I would try autonation and customer service is everything they said it would be, not good.

I recently had my car serviced by Honda after recovering my stolen vehicle. The car was in for a new rear passenger window, a full body detail, and repairs... to the rear drivers side window for the amount of 900 dollars. When I came to pick up my vehicle, the gentleman at the service counter was very cold towards me, almost as if I was an inconvenience to him. He found my file and told me to "sign here" without any explanation to what I was signing. When I asked about the work done to the car, he blew me off and told me follow him to pay for the repairs. Second gentlemen at pay counter was even more aloof. Barely said hello, didn't tell me my total, took payment, and then pointed to the door back into the service area. I walked back into the service area to only be ignored again, and proceeded to stand there for five minutes while my vehicle sat parked in front of me. No one walked around the vehicle to assess repairs with me, gave me the keys to the vehicle, or said "have a nice day." Since I was being ignored, I started walking around my vehicle to find tape and tape residue left on the outer car door that had the window replaced. I found that the other window hadn't even been looked at because the damage was still there. The steering wheel, dash, and drivers door handle were left sticky. The inside windshield hadn't been wiped clean. There was glass left on the seat and back floor. Noticing dirt on the exterior and blue paint on the wheels, also told me the car hadn't been washed. This is when a third gentleman approached me. This gentleman had to have been a manager because he sensed my frustration and asked me how I was doing. That's when I pointed out the state of the car to him. Instead of apologizing, he began to make excuses for how the car was given to me. "It has snowed since we washed your vehicle." "We didn't notice any damage to the rear driver's side window." After awhile, he tells me that he will contact insurance company and get everything sorted out. He says he will redo the detail, give me a free rental, and a free oil change and that he will be in contact tomorrow once all of his ducks were in a row. It is now 5:45 and I still haven't heard from anyone. To me this is a slap in the face and the lack of care my vehicle was given is appalling, especially since it is their vehicle. This is the second vehicle I've purchased from Honda and I can't say that I will buy a third. This dealership used to be great, but the past few times I've taken my vehicle in, the service has been very poor, especially the customer service.

Our sales person and the Auto Nation staff made our new car buying experience the best one we have ever had, The staff was helpful and professional. We... would highly recommend the dealership to family and friends. We purchased a 2016 Honda Accord Sport. Our sales person was knowledgeable and answered our questions. The facility was neat and clean.

Jay is very Knowledgable to explain all the features of various vehicles I have enquired about.

Great service and shuttle nice addition. Jimmy is fantastic and entire service team helpful. Would be great if car was washed after. Tried out new lights... and I can see!!! Yay!!!

I was well informed about the services being performed on my veichle.

Thank you so much for such an east car buying experience.

I only gave a 1 because I can't give a 0! This was the worst experience I have ever had. Getting in touch with anyone in the service department is... impossible! Repairs were done on my car that I did not authorize because nobody answers the phone or checks voice mail. I feel that they damaged the car and should have fixed it themselves instead of blaming it on the previous mechanic. I was then told I had to pay $700 for the repair I didn't want done. I was, at least, given a discount after fighting with them. I will NEVER be back!

Haydee was incredible and was with us through the whole process!

I set an appointment for an A1 service and told the agent I wanted an A1 service as that is what the maintenance minder showed. A1 is oil change and tire... rotation. Ended up getting oil and filter change and no tire rotation. Close, but not what I wanted. I took the car to a tire shop to do the rotation. More wasted time.