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bought a 2017 ford fusion and had a issue with the vehicle 2 weeks after having the car and they wouldnt service it. a year later the engine went out in... it due to the same reason.
I walked in and everyone stared at me like they were going to attack to get a sale. When I didn't follow my gut after that and started the application... process, the "girl" took my license and documentation to a different room and wouldn't bring it back. When I started feeling pressured to look at a Ford Focus (which I didn't want a small car) with a $500.00 per month payment, I asked for my documents and license and she brought back a manager who mocked me and insisted they were there to help me. I told him I want my documents back and he said, "what documents" I told him my documents and license. He finally went and got them and while holding my documents a little more than arms length away he again kept telling me we are here to help you. I told him he was wasting my time and the time I could be spending with my son. He moved my documents just a little closer to me and I reached out to take them back, at this point I was starting to have a panic attack because I was being pressured, and he screams "you almost cut me" He called me a xxxxx and yelled that they were trying to help me. I just wanted out. This is the worst place EVER.
Even though we didn't get a deal done, Mark was extremely helpful in the process. I just wish they actually took the time to get my name right rather than... call me and address me in email by the wrong name repeatedly.
Thank you for letting us know how we did!
Luis was my sales rep and he was excellent, his communication was great and his honesty was appreciated. He really helped me out in many ways buying a... Car.
This dealership is price gouging the new gt500 by $50k. Obviously they dont care about the consumers. This should be illegal and this dealership should... be boycotted!
Hi, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to he...ar that you did not. Please give us a call at (800) 644-6072 and we will do our best to make this better. We hope to hear from you soon.
Stay away! They won't even let you get out of your vehicle before they are all up on you and start about the 'great deal' they are going to make you (we... specifically dealt with Patrick Olsen). Then they will give you an agreed upon financing deal only to come back 10 days later and tell you it's significantly higher, or you have to pay a huge fee and turn in the car. And essentially force you to keep the car. They will use typical car salesman tactics to try and pressure you to sign papers or agree to prices you are not comfortable with. (I thought we were past those old ways of predatory salesmen! Not here!). They won't communicate with you or follow through with their commitments, and be very careful to make sure you aren't owed a rebate from Ford, as they will conveniently forget about those as well. And once the deal is done, good luck even getting a phone call back. We are STILL waiting on our paperwork and now had to go to Ford corporate and create a case, just for our copies of the sale! We can't get a return call from anyone at the dealer... sales, management, finance, doesn't matter, they just don't care after the sale. And don't get me started on the service dept, just read the reviews for yourself please...
Hello, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our busines...s and resolve this matter for you, if we still can. Please give us a call at (800) 644-6072 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
I've just recently bought my second car from O'Meara Ford. I always have excellent care and service - whether their Service Department or the Sales staff.... Everyone is friendly and eager to help.
I guess I would have to buy a rapture for anyone in the parts department to pick up the phone.. 30 min wait time on hold on a Saturday. SAD AND PATHETIC.... WILL HIGHLY NOT RECOMMEND!!!
Derick, thank you for leaving us this detailed feedback. We strive for 100 percent satisfaction, and we regret to find out that this was not the case.... We'd like the opportunity to turn your experience around. Please reach out to us at (800) 644-6072 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
Rude, sells you a horrible car at a horrible price, because I'm inexperienced and then when you go in to complain they pass us of and ignore emails and... texts. Says to my face they will take care of you, no problem... Ya right liars!
Michelle, we are so disappointed to learn of this situation you have described. Please give us a call at (800) 644-6072 and we will do our best to mak...e this better. We hope to hear from you soon.
Definitely not the best car buying experience I've had. Purchased a SUV from there and was told the chipped/cracked windshield and bald tires would be... "handled" I've had the vehicle for almost a month now and have not received one call back from them regarding my windshield or my tires. I guess they will tell you anything to sell you a car and not actually follow through with it. If you purchase a car from here and they tell you they are going to do something please take my advice and get it in writing because I'm still waiting to have my windshield and tires "handled". Terrible experience