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I've just recently bought my second car from O'Meara Ford. I always have excellent care and service - whether their Service Department or the Sales staff.... Everyone is friendly and eager to help.
I guess I would have to buy a rapture for anyone in the parts department to pick up the phone.. 30 min wait time on hold on a Saturday. SAD AND PATHETIC.... WILL HIGHLY NOT RECOMMEND!!!
Derick, thank you for leaving us this detailed feedback. We strive for 100 percent satisfaction, and we regret to find out that this was not the case.... We'd like the opportunity to turn your experience around. Please reach out to us at (800) 644-6072 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
Even though we didn't get a deal done, Mark was extremely helpful in the process. I just wish they actually took the time to get my name right rather than... call me and address me in email by the wrong name repeatedly.
Thank you for letting us know how we did!
Rude, sells you a horrible car at a horrible price, because I'm inexperienced and then when you go in to complain they pass us of and ignore emails and... texts. Says to my face they will take care of you, no problem... Ya right liars!
Michelle, we are so disappointed to learn of this situation you have described. Please give us a call at (800) 644-6072 and we will do our best to mak...e this better. We hope to hear from you soon.
Definitely not the best car buying experience I've had. Purchased a SUV from there and was told the chipped/cracked windshield and bald tires would be... "handled" I've had the vehicle for almost a month now and have not received one call back from them regarding my windshield or my tires. I guess they will tell you anything to sell you a car and not actually follow through with it. If you purchase a car from here and they tell you they are going to do something please take my advice and get it in writing because I'm still waiting to have my windshield and tires "handled". Terrible experience
O'Mera Ford is a great place to buy a vehicle the sales guy I work with was awesome took the time to help me find the right truck and get the right payment... I wanted I would definitely recommend O'Mera Ford again
Daniel, sat at the table on the second day I arrived trying to get something done. Daniel, introduced himself and we started a wonderful conversation from... that moment. He listened, joked, worked fast and hard. Every time he came back to table, I had a new question and he had answers. I ended up with a new Echo Sport SES with all the toys and then some. Thank you for having this man on the lot and doing the fabulous job he does. That coming from a dealership hater when he saved a customer. 🤔👍👍
It is hard to summarize our experience at O'Meara Ford, my grandson attempted to purchase a new Ford truck, this happened on a Sat. the store did not have... the vehicle he wanted so it was to be delivered from another location. He signed his papers and left and was told the truck would be there on Monday. Monday came and the truck was supposed to be delivered between 12-3 pm. sometime well after 12 noon, he was told that the hold up was actually the financing, he was going to need a co-signer, I volunteered to do that and gave Fraser (the sales person) my info and he said he would get back with me in about and hour. well Monday came and went and no call. Tuesday was alot of calling and I spoke with Fraser's mgr. Mark and he said he would find out what the hold up was and get back to me. Once again no call so I left another message for Mark and still not return call. My grandson finally hold of Mark and he informed him that we were approved and his pmt was going to be several hundred dollars more and the interest rate several points higher that what was presented on Sat. The whole deal was very disjointed and due to the lack of communication and lack of customer service, there was no purchase made. All very disappointing! Someone needs to do some retraining of the Sales staff , Sales mgmt.. I have been left with the impression that they have so much business they don't need to work for a deal.
Went to check breaks for my car, while waiting i was sitting in the waiting area in the showroom. Went to ask something about one of the car and boom.... Felt like i was fed to wolves. Pushing me from table to table making paper sign. When i m explaing that i m just checking. I m not at all happy how they treat me. One of the manager couldn't keep his eyes on my face. All the interaction his eyes were on my cliveage checking my breast. Even after mentioning many times that i feel rushed, my heart was pacing. I don't like to make hasty desicions, have very little time because i have to go to work. They kept pushing and pushing. They never once even prefer to say take a day to think over it. I saw them two or three people pushing a woman. Felt so helpless and pushed and nervous to get away i had to make a deal which i would never do. Next day i make a desicion of telling them that i don't want this car but too bad, they can't take car back within 24hours back coz i have a credit score over 800. As they imply having a great score means trouble. The car is now banks and they can't do anything. Went to ask help from higher management but they are in same boat. I made a mistake. Never came across to any place this unprofessional, pushy, ignorants to customer, selfish for their profits, no understanding. Last resort they offer is to step down of what i was even driving before this new car.
Thank you Pat for making our car buying experience fast and easy. We were able to get just what we needed! In and out in 3 hours!