Reviews
Great service it was quick and easy purchase I love my
Great service it was quick and easy purchase I love my new car thank you
Great service it was quick and easy purchase I love my
Great service it was quick and easy purchase I love my new car thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Isidro, thank you for the awesome review! We're happy to hear you had a good experience at the dealership! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager
Monty Mani was our representative for this deal.
Monty Mani was our representative for this deal. Monty was awesome and helped guide us through the deal. I would highly recommend Monty if you go to Larry Miller Jerp
Monty Mani was our representative for this deal.
Monty Mani was our representative for this deal. Monty was awesome and helped guide us through the deal. I would highly recommend Monty if you go to Larry Miller Jerp
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Denis, thank you for the great review! Your compliments surrounding Monty made our day! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager
Monty was an absolute pleasure to work with!
Monty was an absolute pleasure to work with! He was professional, welcoming, and incredibly knowledgeable about his inventory. He took the time to answer all of my questions and taught me a great deal about the Jeep Wrangler 4xe. I would highly recommend him to anyone!
Monty was an absolute pleasure to work with!
Monty was an absolute pleasure to work with! He was professional, welcoming, and incredibly knowledgeable about his inventory. He took the time to answer all of my questions and taught me a great deal about the Jeep Wrangler 4xe. I would highly recommend him to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
John, thank you for the great review! Your compliments surrounding Monty made our day! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager
This store should receive 0 stars for the service
This store should receive 0 stars for the service department! They treat BLACK PEOPLE here like S***! Especially these two people should be fired and replaced. Advisor KIERSTIEN VETTER, did not greet me well, the first thing she said when she saw me was oh, hold on I'll get to you in a minute, no good morning or hello, she didn't ask me for my name nor did she ask if I had an appointment. Now all of a sudden a white women behind me was walking up and KIERSTIEN said " OH HI, GOOD MORNING, I'M SO HAPPY THAT YOU MADE IT" with a smile and all, um excuse me? I told the advisor why did you greet her like that and not me, and her response was, she was here before me, and we both can clearly see that this white lady is behind me, no apologies from the advisor just excuses from her racist xxx. Then I asked to speak with a manager and to my surprise ELI DEAGUERO was there the whole time and he NEVER deseculated the situation, all he did was back up his advisor rasict behavior, he denied my service and continue to checked everybody else that was behind me, and then proceeded to tell me that he is not taking anymore cars for the day now mind you, that my appointment was set at 9:15 a.m. and we started arguing and that added fuel to the fire! It felt like I was dealing with xxxxx from the streets. THE ONLY PERSON WHO TREATED ME WITH DECENCY WAS A GUY FROM THE FINANCE DEPARTMENT NAMED JESS SPENCER!! PLEASE GIVE HIM ELI JOB!! Then I reached out to the GM Andrew and we discussed and agreed for them to give me gas, a Porter to pick up & drop off my car, and another advisor to handle my situation to make up for there poor customer service from 2/22/25, and do you know what they did? They pick up my car, and serviced my car from my pre purchase oil change care package for $160.00 (DON'T BUY, BECAUSE YOU CAN"T GET A REFUND IT WILL BE ZEROED OUT, THAT'S WHAT THEY TOLD ME WHEN I WENT TO GET MY MONEY BACK AND THEY CHARGE $50.00 FOR CANCELLATION, WHICH THEY DON"T TELL YOU!) but they DID NOT fully deliver what was promised, they brought my car back with no gas, and they had the nerve to give me ELI DEAGUERO, the same thug from Saturday who never called me to talk about my services or recommendations, I had to keep calling the service department over and over to find out when they will bring my car back, and Susan the operator was being snappy over the phone which let know that they all were in it. Obviously Andrew, your team doesn't listen to you and don't care OR Andrew was giving me the fluff, the runaround, or the lie. I tried to be reasonable with them, but obviously they don't care about US BLACK PEOPLE!!!!!! PLEASE STAY AWAY FROM THIS RACIST PLACE AND THERE SISTER STORES !!!!!!!!!!!!
This store should receive 0 stars for the service
This store should receive 0 stars for the service department! They treat BLACK PEOPLE here like S***! Especially these two people should be fired and replaced. Advisor KIERSTIEN VETTER, did not greet me well, the first thing she said when she saw me was oh, hold on I'll get to you in a minute, no good morning or hello, she didn't ask me for my name nor did she ask if I had an appointment. Now all of a sudden a white women behind me was walking up and KIERSTIEN said " OH HI, GOOD MORNING, I'M SO HAPPY THAT YOU MADE IT" with a smile and all, um excuse me? I told the advisor why did you greet her like that and not me, and her response was, she was here before me, and we both can clearly see that this white lady is behind me, no apologies from the advisor just excuses from her racist xxx. Then I asked to speak with a manager and to my surprise ELI DEAGUERO was there the whole time and he NEVER deseculated the situation, all he did was back up his advisor rasict behavior, he denied my service and continue to checked everybody else that was behind me, and then proceeded to tell me that he is not taking anymore cars for the day now mind you, that my appointment was set at 9:15 a.m. and we started arguing and that added fuel to the fire! It felt like I was dealing with xxxxx from the streets. THE ONLY PERSON WHO TREATED ME WITH DECENCY WAS A GUY FROM THE FINANCE DEPARTMENT NAMED JESS SPENCER!! PLEASE GIVE HIM ELI JOB!! Then I reached out to the GM Andrew and we discussed and agreed for them to give me gas, a Porter to pick up & drop off my car, and another advisor to handle my situation to make up for there poor customer service from 2/22/25, and do you know what they did? They pick up my car, and serviced my car from my pre purchase oil change care package for $160.00 (DON'T BUY, BECAUSE YOU CAN"T GET A REFUND IT WILL BE ZEROED OUT, THAT'S WHAT THEY TOLD ME WHEN I WENT TO GET MY MONEY BACK AND THEY CHARGE $50.00 FOR CANCELLATION, WHICH THEY DON"T TELL YOU!) but they DID NOT fully deliver what was promised, they brought my car back with no gas, and they had the nerve to give me ELI DEAGUERO, the same thug from Saturday who never called me to talk about my services or recommendations, I had to keep calling the service department over and over to find out when they will bring my car back, and Susan the operator was being snappy over the phone which let know that they all were in it. Obviously Andrew, your team doesn't listen to you and don't care OR Andrew was giving me the fluff, the runaround, or the lie. I tried to be reasonable with them, but obviously they don't care about US BLACK PEOPLE!!!!!! PLEASE STAY AWAY FROM THIS RACIST PLACE AND THERE SISTER STORES !!!!!!!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Nady, thank you for taking the time to send in your feedback and it is most certainly concerning that this is the impression we gave you. After doing an investigation, looking at camera's, getting feedback from team members here and the guests that witnessed the entire situation, I do believe that the entire situation escalated not due to race but due to many different variables. In our phone calls I did let you know that I am willing to turn around the entire experience and I am sorry if what I was able to accomplish wasn't enough to do so but I am open to more conversation on what you believe is fair. Please give me a call at your earliest convenience. Andrew Keadle 720-240-2008
Nady, thank you for taking the time to send in your feedback and it is most certainly concerning that this is the impression we gave you. After doing an investigation, looking at camera's, getting feedback from team members here and the guests that witnessed the entire situation, I do believe that the entire situation escalated not due to race but due to many different variables. In our phone calls I did let you know that I am willing to turn around the entire experience and I am sorry if what I was able to accomplish wasn't enough to do so but I am open to more conversation on what you believe is fair. Please give me a call at your earliest convenience.Andrew Keadle720-240-2008
I hope the owner see this response how they treat BLACK PEOPLE!
I already gave you a chance to make it up, and you still let your team disrespect me, and if they have the ability to do so then that means it starts from the top, which is you. Every time we talk about this situation you keep telling me that I must have a misunderstanding about the service you were willing to give me. I am very competent and I'm not deaf. I know exactly what you have told me you were going to do and you still did not do that. I just don't want any more black people getting treated this way. If you're not willing to accommodate for the $20 gas and give me a new advisor, then we have nothing to talk about here. If you're ready to do so, then please give me a call, I'm not a hard person to deal with.
So I made an appointment online for a free diagnostic for
So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5 business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!!
So I made an appointment online for a free diagnostic for
So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5 business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, I would like to apologize for the negative experience you had at our dealership. I understand the frustration with the miscommunication regarding the diagnostic wait time. Please contact me at 720-240-2008 / andrew.keadle@lhmauto.com so we can further discuss and potentially turn this experien ce around for you. I look forward to speaking with you. Andrew Keadle General Manager
So I made an appointment online for a free diagnostic for
So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5 business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!!
So I made an appointment online for a free diagnostic for
So I made an appointment online for a free diagnostic for my 22 Jeep Grand Cherokee 4xe. Online it gave me the option to wait. So I show up for my 7am appointment and the gal that was intaking asked me if I knew it was going to be 3-5 business days before they could start the service. I told her online they gave me the option to wait so I was thinking maybe a few hours. She told me in a nutshell, too bad that's just the way it is. This is the worst dealership in the world. I have had many problems with this car and their communication is terrible and they treat you like a crap and literally don't care about you at all. I'll never buy from Stelantis again!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Klippel77, I would like to apologize for the negative experience you had at our dealership. I understand the frustration with the miscommunication regarding the diagnostic wait time. Please contact me at 720-240-2008 / andrew.keadle@lhmauto.com so we can further discuss and potentially turn this experien ce around for you. I look forward to speaking with you. Andrew Keadle General Manager
We enjoyed the buying experience.
We enjoyed the buying experience. There was no pressure from the sales person, Mike P and things went smoothly. Thanks again
We enjoyed the buying experience.
We enjoyed the buying experience. There was no pressure from the sales person, Mike P and things went smoothly. Thanks again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rlschwengel, thank you for the great review! Your compliments surrounding Mike made our day! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Igor, thank you for the great review! We're happy to hear Max took care of you! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager
Everything was smooth and easy finding my new jeep Max
Everything was smooth and easy finding my new jeep Max was very knowledgeable and has many years experience it was a pleasure working with him
Everything was smooth and easy finding my new jeep Max
Everything was smooth and easy finding my new jeep Max was very knowledgeable and has many years experience it was a pleasure working with him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Preston, thank you for the awesome review! Your compliments surrounding Max made our day! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager
Max at lhm jeep was very knowledgeable and helpful in
Max at lhm jeep was very knowledgeable and helpful in finding my new jeep. Would definitely recommend him and lhm on 104th
Max at lhm jeep was very knowledgeable and helpful in
Max at lhm jeep was very knowledgeable and helpful in finding my new jeep. Would definitely recommend him and lhm on 104th
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Presgmero93, thank you for the amazing review! We're delighted to hear Max took such good care of you! Congratulations on the new vehicle! Julianne Berger Guest Experience Manager