Larry H. Miller Chrysler Dodge Jeep Ram 104th

I gotta’ say that I’ve had some ups and downs in my life that have affected my credit, I was nervous to even think about buying a new car. I contacted Larry Miller Jeep online and made an appointment to look at cars; they set up my appointment the following day with Sterling, my sales person. When I showed up, Sterling was ready to go and very understanding of my situation and wasn’t judgmental at all. He did a great job getting me into a vehicle that I not only wanted, but also fit my budget as well. I was limited with money down, but Sterling and his sales manager pulled it off with only 2 trips to “the desk”; it was extremely painless! Finance was extremely smooth as well and Jeff Lowe, or “J-Lo” as he’s called, was super friendly and only put me into what I needed and wanted (an extended warranty). This whole experience was great! Thanks to the entire team ay Larry Miller Jeep Northglen, everyone did an outstanding job for me regarding the purchase of my new, 2023, Jeep Renegade. From the start of the process over text to the final delivery I could not have asked for better service!

Words CANNOT POSSIBLY describe the pathetic customer service here. Took our Jeep in for the 3rd time for the same issue on September 5th, 2023. Told on the 7th it would be a 4d turnaround. It is now October 19th, 7 was later, and we still do not have our Jeep. Pathetic on all accounts from everyone we’ve talked to. Dropped calls, no return calls, lies that are too many to count. There is not one, not a single person, who can return calls or answer questions as to why this is now 6wks past the time it was promised to be done. From the service advisor to the manager of the entire service department, terrible, just terrible, inexcusable treatment all around. We have bought vehicles there for the past 25yrs. At one time we had 5 vehicles from them. We used to know all the service people and used get excellent customer service. We will never, NEVER AGAIN, have ANYTHING to do with this company. I recommend everyone GO ANYWHERE BUT HERE!!! Again, there are no words to express just how horrible we have been treated and lied to for the past two months. Go anywhere else, no matter how bad it is, it cannot compare to how bad this place is.

The worst place in the world almost killed my daughter never called back been over a month been calling the news starting today. The general manager is a xxxxxx bag never called back.

Greatest ,excellent,,kindness,,no presión,,0n sell car,, so taken my time, thanks!!!nice day

After scheduling and waiting 3 months for a service appointment, we brought our grand Cherokee in for a check engine light. When we called 2 days later to check on it we were told they did not have it and we must have brought it some where else. After some time they located it. We were told Josiah was the service person on this and he would give us a call in 30 minutes. After waiting another day with no call. We were told Josiah or the service manager would call us right back. Waiting another day and no call, I insisted somebody call me shortly or I would be heading their way. About 20 minutes later I receive a text message with a link to review and approve repairs that required a credit card before they would complete the repairs. Given the lack of clarity and description of required repairs I responded requesting a conversation to understand the situation. After waiting 2 more hours and no call. I responded to the text again with a list of 7 questions I needed understanding on and I expressed my frustration with the lack of communication, but agreed at this point it was probably best to communicate by text because at minimum there would be a written record. 2 minutes later my phone rings and Josiah says hello. I shared that at this point I thought it best to go ahead and communicate through text and I asked him to respond to my questions. This is when I received the text stating, “They were no longer going to move forward on any repairs and that the car was ready to be picked up with no fees for trouble shooting the issue if I picked it up immediately. I headed that way immediately and Josiah could not be located by myself or even the service department. After waiting 25 minutes more for no show Josiah, I was handed the keys and directed to the vehicle. I would not believe this if it didn’t happen to me. I have the actual text transcript saved along with all related documents. Summary after waiting 3 months for first available appointment. Larry h miller Jeep held my vehicle for 5 days and told me to come and get it after 5 days of zero communication and no explanation. Still in shock!

I bought my new Jeep Wrangler 4xe on Saturday. I came back in on Thursday and I was gretted by Max Houieh. He was very knowledgeable and professional. He answered all my questions and showed me things that my Jeep had that I was uncertain about. I was very pleased with how he assisted me. This is my 3rd vehicle that I have purchased through Larry H Miller. I will continue because of employees like Max.

Hi I am writing to you because this dealership Larry H. Miller Chrysler Dodge Jeep Ram 104th 1800 W 104th, Denver, CO 80234 where I took my car to has been broken into my car twice now. Multiple cars were involved the first time. I need help to getting this out there so people know what's going on at this dealership. I talked to the representative that works there. Nothing was done. Talked to the manager and stated they weren't going to do anything about it. Talked to the director and same thing. I had to file a claim through my insurance to make sure my car would be taken care of. Even had to call the Thornton Police Department twice now to make police reports. The first time the dealership called and reported but the second time they didn't I have to make this phone call. When asked to see if there was something on videotape and they stated nothing was caught. How was there enough time to steal my rims and tires the first time. My car was just left on rocks. Second time both windows were broken. How is that they had enough time to open the engine and steal the intake electrical wiring with back taillights with front bumper. Now filing 2 separate claims under my insurance is unacceptable. I feel this is unprofessional of a dealership to not own to what has happened. I have only had my car for a month and only brought it in because I had warranty and to fix what was wrong with it. They now have had my car for 2 months way longer then I had it for. This place is the most unprofessional dealership I've ever had to deal with.

Buying the car is easy. You'll get lied to and the runaround when you call back. A 0 rating would be more appropriate

This has to be one of the worst dealerships around! I brought my car in for an oil change and tire rotation. When I received it back one of my wiper blade arms no longer worked and it poured out that night. My wiper arms worked perfectly fine when I brough it in. I have left multiple messages for them but they refuse to return my call or to fix this. The customer service here is extremely rude and unprofessional. I just want them to take responsibility that they messed it up and to fix it.

Sterling and Lee were both amazing to work with. They helped me get the jeep I want and jumped through many loop holes to figure things out and work with me! They also made the experience super positive and fun!! Definitely a experience i won't forget!