AutoNation Buick GMC West

My purchase of my 2024 GMC Acadia went well for the most part. Yamile’ Urias was amazing! She showed me 4 different trim packages of the vehicle I was interested in, she was very patient and knowledgeable. When it came time to square away financing is where we hit a snag. I filled out my credit app and was brought an estimated payment form to sign, this form was based off a random credit score and had no relevance to mine. I declined signing it and asked for a rate and estimate form based on my credit score. Yamile was happy to help and went to request that, however when she left the office the New car manager ( Jeremy Kramer) who was overseeing her started yelling and berating her telling her to “get back in there and have her sign it!” She came back visibly upset and said she had to ask again for me to sign the paper and pick a payment amount. Moments later he entered the office and asked me what the problem was. I explained that I wanted real numbers as I already filled out the credit app. He argued that we could go no further until I signed it. Got angry and walked out. I told Yamile the rate I believed I would be given from my bank and the length of the loan I was looking for and she wrote that down on the paper and as I was signing it, Jeremy came back in the room and slammed my credit report down on the table. Then he went out and yelled at the finance lady. I’m not sure if that is appropriate in the workplace but I was embarrassed for both the ladies and angry that they had to put up with that behavior. My numbers came back and they were about 50% less than what he tried to force me to sign. If not for Yamile I would have walked away after his stunt yelling at her. I ended up with finance Arie Friel and he was wonderful and even apologized for the behavior of the Manager. I really hope Jeremy isn’t keeping more than he should from the sales he forces his way into overseeing. When the purchase started there was a another manager overseeing it and he was on the phone so Jermey told Yamile to bring it to him now and he would be handling it. Almost all of the people I met there were awesome so I don’t want to give a negative rating!

Brought vehicle in at 8am for service appointment. Had you look into wireless cellular charger not functioning properly and issue with auto climate control fan speed turning down when starting the vehicle. Took 6 hours for them to determine that the wireless charger needed to be replaced. Had to reschedule for when parts would come in. Scheduled an appointment with Austen before leaving for 8/30. Came in this morning and was told they had no record of my appointment and that I'd have to wait all day or reschedule. Disappointed in the level of service at this dealership. I guess I'll be here all day again and don't think I'll be returning for service or for new vehicle purchase at dealership in the future.

Great customer service. Jay went above and beyond . He always has a smile and his face.

I like the way they handle the customer. Always friendly and professional. Did what the needed to do to fix my car.

2 1/2 months have gone by and my registration is no where to be found. I have left 4 voicemails for help and to get a tracking number and no one is calling me back. Also on the 2nd day I owned the truck the technology went completely out…no display, no back up camera, no onstar, no Apple car play nothing. Had to take to a random shop off the highway to get it fixed.

Tyler did a excellent job in helping us with getting the truck we wanted and found the best bank suitable for us and we're extremely friendly.

I made my appointment went there and my car was out in less then an hour Good job guys

Ricardo was very affirmative and knew his car. He was upfront and buying the car went smooth and quick

To me purchasing a new car is always a painful ordeal but this time while it took 3-4 hours to finalize everything it went smoothly and was a good as it could be. There was little pressure to purchase or at least it was very low key. All in all a good experience. The wide selection of cars was impressive but the showroom lacked ADA was poor especially the handicap parking locations with no ramp near the front entrance. This needs to be improved or at least a sign to the side entrance.

Great service, great people... Very professional ... However they said they would send me an email for the service that was preformed... I never received it ... Other than that everything was good !!! 👍