Reviews
Write a reviewI bought a used Corolla at this dealership.
I bought a used Corolla at this dealership. When I got the vehicle home I noticed some minor blemishes in the trim and paint that went unnoticed during the buying process. I took it back to the dealership and showed them the issues. Hayden worked with me to get his PDR guys to work on the paint and replace the trim without any argument. The PDR guys did great work and my dissatisfaction has been turned around and I am now a happy customer. They are an honest and good dealership to work with. Additionally, I like the low pressure sales and no haggle policy they have when buying a used vehicle. It makes the entire buying process much more pleasant.
I bought a used Corolla at this dealership.
I bought a used Corolla at this dealership. When I got the vehicle home I noticed some minor blemishes in the trim and paint that went unnoticed during the buying process. I took it back to the dealership and showed them the issues. Hayden worked with me to get his PDR guys to work on the paint and replace the trim without any argument. The PDR guys did great work and my dissatisfaction has been turned around and I am now a happy customer. They are an honest and good dealership to work with. Additionally, I like the low pressure sales and no haggle policy they have when buying a used vehicle. It makes the entire buying process much more pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Dealership
I bought a used Corolla at this dealership. When I got the vehicle home I noticed some minor blemishes in the trim and paint that went unnoticed during the buying process. I took it back to the dealership and showed them the issues. Hayden worked with me to get his PDR guys to work on the paint and replace the trim without any argument. The PDR guys did great work and my dissatisfaction has been turned around and I am now a happy customer. They are an honest and good dealership to work with. Additionally, I like the low pressure sales and no haggle policy they have when buying a used vehicle. It makes the entire buying process much more pleasant.
Great Dealership
I bought a used Corolla at this dealership. When I got the vehicle home I noticed some minor blemishes in the trim and paint that went unnoticed during the buying process. I took it back to the dealership and showed them the issues. Hayden worked with me to get his PDR guys to work on the paint and replace the trim without any argument. The PDR guys did great work and my dissatisfaction has been turned around and I am now a happy customer. They are an honest and good dealership to work with. Additionally, I like the low pressure sales and no haggle policy they have when buying a used vehicle. It makes the entire buying process much more pleasant.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Non-transparent financing options
I am diappointed with the service received from the finance manager. He tried to persuade me to purchase additional coverage and although I only requested gap coverage, he included three other worthless plans that cannot be canceled (even though he told me I had 60 days). Find a dealer that will listen and respect your requests.
Non-transparent financing options
I am diappointed with the service received from the finance manager. He tried to persuade me to purchase additional coverage and although I only requested gap coverage, he included three other worthless plans that cannot be canceled (even though he told me I had 60 days). Find a dealer that will listen and respect your requests.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Carrie, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6095 to discuss what we can do to help.
We got a great deal at GMC Buick West and had a great
We got a great deal at GMC Buick West and had a great experience working with Andre. Andre was wonderful to work with and found us great car for a great price.
We got a great deal at GMC Buick West and had a great
We got a great deal at GMC Buick West and had a great experience working with Andre. Andre was wonderful to work with and found us great car for a great price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Arleen, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Your wonderful feedback and rating mean a lot to us. If you ever need help, just give us a call. Happy motoring!
The lower rating was from the lack of communication
The lower rating was from the lack of communication during the service period. They should have had more contact with the owner while the vehicle was in the shop.
The lower rating was from the lack of communication
The lower rating was from the lack of communication during the service period. They should have had more contact with the owner while the vehicle was in the shop.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, here at Autonation Buick GMC West, we strive for excellence, and are disappointed to hear that you received anything less. If you'd like, please contact our General Manager at (303) 578-6095. We'd appreciate the chance to make your experience a positive one.
I always get great service there, thanks for your
I always get great service there, thanks for your service advisor Joey. And service Mgr. For taking me in early.
I always get great service there, thanks for your
I always get great service there, thanks for your service advisor Joey. And service Mgr. For taking me in early.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Geo, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great purchasing experience.
Great purchasing experience. The staff was very knowledgeable friendly and patient, I highly recommend this dealership for a car purchase.
Great purchasing experience.
Great purchasing experience. The staff was very knowledgeable friendly and patient, I highly recommend this dealership for a car purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I drive ten hours one way to do business with this
I drive ten hours one way to do business with this dealer, have been do so since 2013. Tried another dealer 2023 bought a truck kept it two months sold it , do to very poor service! ( Jerry Seiner gmc West Jordan Ut.) will not trade any place else but with AutoNation! Thank you Buzz
I drive ten hours one way to do business with this
I drive ten hours one way to do business with this dealer, have been do so since 2013. Tried another dealer 2023 bought a truck kept it two months sold it , do to very poor service! ( Jerry Seiner gmc West Jordan Ut.) will not trade any place else but with AutoNation! Thank you Buzz
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Buzz, we are so happy to read such a great review about Autonation Buick GMC West! Until the next time we meet, take care!
Purchased a Denali Hayden and his team were fantastic.
Purchased a Denali Hayden and his team were fantastic. The transaction was easy and very professional all the way through Thank you
Purchased a Denali Hayden and his team were fantastic.
Purchased a Denali Hayden and his team were fantastic. The transaction was easy and very professional all the way through Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hayden and Tristan are the best and made the buying
Hayden and Tristan are the best and made the buying experience easy and pleasurable. Love the SUV!
Hayden and Tristan are the best and made the buying
Hayden and Tristan are the best and made the buying experience easy and pleasurable. Love the SUV!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
