Loveland Ford Lincoln

They were amazing. Great service, knowledgeable, efficient and kind. Enjoyed my experience here. Pricing was good!

If you are in the market for a Vehicle talk to Phil Smith with Loveland Ford!! He was so helpful and very easy to get along with. Probably one of the best buying experences I have ever had all thanks to Phil.

First off, I made the appointment on 05-19 with Ayla Thomas and told her that I was planning on a 1 day repair for the service. She wanted me to bring the car in the day before (05-21) so they could "start" the diagnostics. I told her it was unacceptable to do that and she said just to bring it in on 05-22. She then wrote on the appointment notes that I was "aware of the 1-2 day diag time" which I most certainly was not. She also could not give me an estimate for a transmission fluid and filter change requiring a pan drop. She connected me to Darius Duran to get the estimate. He advised me that the transmission fluid and filter change on my vehicle would be "right around $600". I told him that was fine and I kept the appointment for that service as well as a recall item and the parking error diagnostic service. When I brought the vehicle in on the 22nd, I spoke with Darius and he verified the work being done. The invoice specifically stated the promise date and time was 05-22 at 6:00 p.m. After we agreed on the work, I verified the estimate and he told me that the transmission service would be $375 for the fluid change + $650 additional for the pan drop and filter change. The new total of $1025 was a total bait and switch. This was the same person who quoted me "around $600" 4 days earlier. I called Interstate Ford where I purchased the vehicle to get a quote on the service and when they told me it was $650 I cancelled the service. At this point all I had left to do was the diagnostic on the parking fault and the recall, which was also computer programming. I dropped the car off at 8:00 a.m. and was just walking around the area and killing time. I advised Darius of this and he was well aware I was waiting on the vehicle. I heard nothing and finally called Darius at 1:10 p.m. I got no answer, but left a message. I heard nothing, so I called back at 3:20 p.m. and finally got a hold of him. He told me the diagnostics were still being run, but the recall work had been completed. He said he would call as soon as it was complete. After hearing nothing, I called back at 4:55 to verify the service hours. A different service employee told me the department was open until 6:00, so I told her I would call back. At 5:35, I called Darius and he advised me that it wasn't done. I asked him since he already had the car for 9½ hours, how much longer did he need? He told me that he would call the next day as soon as it was completed. Friday the 23rd I expected a call, but got nothing. Finally at 2:40 p.m., I decided to call Darius. I got through after the 5th call and he advised it still wasn't done. I told him I wasn't leaving the car for the weekend and that I thought over 15 hours should be enough time to do the two jobs he had. He said he would call when it was done. At 3:00, Darius called me for the first time and said they were done with the diagnostics. He advised there were frayed wires and a $1300 repair was required and I told him not to do the repair. I advised him to get the vehicle ready to go and I would pick it up before the close of business. Darius called me back at 3:50 and said the vehicle was ready for pickup. I showed up at 4:15 to pick up the vehicle. Darius advised me that the diagnostics were completed, but the recall work wasn't done. I asked him why he told me the day before that it had been done. He said, I thought it had." I paid the $204.95 for the diagnostics as agreed as well as a $40.99 charge for "shop supplies". I inquired about the shop supplies and he couldn't give me an answer as to what those were only to say, "I can't take that fee off, it's like tax". This entire experience was terrible. From the 15 hours to run a diagnostic to the bait and switch to the lying and not keeping promises. I will NOT be returning!

Went in for a service and left with issues. Truck has been back more than a few times and still hasn't been fixed correctly. The GM hasn't followed through on what he said would happen, his communication sucks.

I bought a used Mustang convertible from Loveland Ford and had a pleasant experience with the sale person. He was knowledgeable and not pushy. The car was a certified pre-owned which had under gone a certification checklist to Ford's Gold standard, or so I thought. When I got the car home, I found that the oil had never been changed. It was VERY black, a sign of old oil, and even the cars oil life counter was down to 14%. I also found the engine air and cabin filters had never been changed, though all the above was marked on the checklist as having been changed. I also found signs of body repair (passenger side fender adjustments, bent fender supports, and a large dent on the underside subframe) None of this was on the Carfax and again, the checklist was marked as all body panels being properly aligned. This shook my confidence in the service department and I am honestly unsure of any of the items on the checklist was ever even looked at. I brought this up with management and the service manager is crediting me a free future oil change and filter change (because I already changed them myself) while they repair some other issues with the interior of the car. I'm not sure why these issues couldn't have been addressed before placing the car for sale. Maybe it was rushed? Should this car have even been "certified". Either way, I'm unsure if I'll ever return to the Loveland Ford Service depot in the future. I should have looked deeper into the car before I bought it, but made the mistake of trusting a large car dealer. On the positive side, I did get a good price on the car, and it did come with a good warranty.

Gary was very kind and very helpful with explaining the diagnostics on my vehicle and taking great care of my granddaughter. Thank you for your help. Trish

We had a very clean purchasing experience. The salesman was very helpful and knowledgeable. We would recommend this dealership for those looking to purchase new or used.

Very happy with the ability to receive pictures and information in order to complete the deal virtually with confidence. Only negative detail was to find out the keyless entry was not a feature on this one. It is now an add on for the upper packages and many are not knowing that. I really wanted that option....I will not ding this rating for that because I did not ask...but I was not aware and many are not that you now have to ask for these packages.

Was a great experience. Everyone was very friendly and did not look down on us. Car was great. They went out of their way to make you feel like they cared.

Mike Autio is AMAZING! As out of state purchasers he made what could have been a difficult process very simple. His attention to detail, follow up, dealing with our extraordinary expectations, customer service and attention to detail was incredible. As a 56 year old person who has bought a ton of cars in my lifetime this experience by far was the best because of him. Highly recommend this dealership and him specifically!