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A & H Quality Cars

(68 reviews)
Visit A & H Quality Cars
Sales hours: 10:00am to 8:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 10:00am–8:00pm
Sunday 10:00am–8:00pm
(571) 382-6839 (571) 382-6839

Reviews

(68 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Another great experience

Second time I've bought a car here. Didn't hesitate for a second to come back! Really great guys, very nice, upfront and honest. They address any and every concern I may have. The customer service is above and beyond, appreciated them really working with me so that I could get into the car within my limited timeframe. The car's been running smoothly and I'm very happy with it. Would recommend this dealer to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Customer Service

I purchased a car for my daughter and was given straight and honest answers involving the automobile. JJ and Adam provided great service and answered all of our questions. My daughter is extremely happy with the car and the after sale service is awesome. I am definitely buying another car from this dealership in the future. These guys treated us like family and I really appreciated the professionalism demonstrated by JJ and Adam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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buyer beware

After purchasing the vehicle the car would not pass inspection. Many of the repaired parts were not attached properly to the car. Many of the instrument panel lights came on after a couple of weeks. The car had loose wiring which caused many of the lights to go out during night driving. I called the dealership many times about the car and parts. They were very rude and unfriendly. Its apparent that they quickly buy damaged/salvaged cars and quick fix the vehicle for a sale. Do not trust or deal with these people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

In a highly competitive automotive market we know that the way to succeed is to offer quality merchandise and to provide utmost customer satisfaction. The baseless allegations in the complaint are totally against both our beliefs and policies, we are FLABBERGASTED and deeply PERTURBED after reviewing the above complaint, because we are a small business all my vehicles get meticulously looked over and driven at least 200 miles. We offer a service where we get vehicles inspected in Maryland and in DC before you sign the dotted line. Further, I reviewed every single transaction over the course of the last few months, looking for any sign of discontent, unhappiness or dispute on the part of purchasers. We did not come across anyone vaguely or remotely having anything in common with the items mentioned and this complaint. Therefore I do not think that it is real and genuine. But if there is indeed an outstanding issue to be resolved we will do our utmost to satisfy your concern. Thanks, Adam Mahmoud Dealer Operator

Out of 15 Dealers I choose YOU!

I bought the neatest little Chevrolet Aveo from these guys about 6 months ago. I had to come on here and write something; I went to 15 dealers total, each had a different shpeel. These guys gave it to me straight from the minute I called, little bit of damage to the rear bumper; all repaired and new parts! Everything was explained and taken care of at the blink of an eye, I don't know how they make money at the price I got it for. A+ I just sent two of my girlfriends over to you guys. My sales guy, Adam was extremely professional and redundant, wanted to make sure I knew every cute little detail. <3 these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate it, with 30k miles we wish you many many years of reliability and best of luck with your business! Thanks, Adam Mahmoud Dealer Operator

Buyer beware of all vehicles

I recently went to look at a vehicle. The mileage and price was low. When I called on vehicle of interest I was told the vehicle had slight damage to where the body parts were replaced. I understand accidents happen so I went to look. When I was looking at the vehicle only one body part was replaced and the other panel was bent back to shape and hidden with trim. Body panels were grossly misaligned. Vehicle was claimed to be non smoker but had cigarette burns on the interior. Many other electrical issues were present as well. Then it was disclosed to me that all vehicles are purchased damaged from auto auctions and this vehicle was salvaged title. Unless the vehicle is from 1980 it shouldn't have a salvage title with only a body panel or two needing to be replaced. Very high pressure to purchase and they pass it off as if the car is as good as new. When you have an area of concern they are quick to say it doesn't matter and you are thinking it way over to much. If you raise the question about something it's obviously a concern or an important issue to you. Your money and mind could be better spent.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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A & H Visit was diappointing

Sent out e-mail to this dealer through Cars.com. Never heard back - at all. Later that week had opportunity to drive by Chantilly site of A & H. They are located in a (shared) warehouse zone. They have no defined lot for their inventory, nor could we even identify signage for their office. We abandoned the effort and will not be returning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologize for your unpleasant visit and wish we could have met you, if there is anything we could have done to make your buying experience any better I wish we could have. Personally I am available around the clock and reachable via our 1-800 number essentially 18 hours a day. Our location gives customers not only the opportunity to see our inventory but a variety of other vehicles at dealerships in extremely close proximity. We hope that you might consider us the next time you're in the market so we can give you a deal that will blow your mind away! Thanks, Adam Mahmoud Dealer Operator

review revision

I just submitted a review about not having been contacted after sending two emails. I take that back big time. I just discovered a return email in my in box that i had over overlooked. My sincere apologies to A&H Quality Cars. And thank you so much for getting back with me. I feel about two inches tall right now....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks much for the revisit, we hope that you might consider us for your next purchase. We also provide a service that allows us to go out and find a car matching your criteria. Thanks, Adam Mahmoud Dealer Operator

Would Not Recommend

We bought a Jeep here a couple months ago, attracted by its low mileage and price. We knew the car would have salvage/repair title. The ad for the car said that the car has been inspected with a "fine-tooth comb". The sale person declared he was all about "full disclosure" so he showed us the damage on the car and the repair, saying the only damage to the car was its tail gate, just needed to replace the tail gate. Everything else is fine, he said. Knowing Jeeps well, we didn't mind the kind of damage it had suffered. Once we got home with the Jeep, took it to the state inspector, we found out that the Jeep's body had been on a mechanical stretcher to straighten it out. The front tie bar was also damaged from a frontal hit. So either the car dealer was incompetent in inspecting the car with his "fine-tooth comb" or he lied about the damage. Your call. 3 weeks after the sale, we still didn't get the title for the car. We called a few times to figure out where the title is. We were told it has been sent a couple times. Eventually, we still dont have the title and the dealer stopped answering our phone calls. Not until we contacted the VA Motor Vehicle Dealer Board that we found out what happened and two days later got the title to the car. The dealership had been sending the title to the wrong address. (3401 instead of 3407 Howell ct). It was sad that it took a regulatory agency to figure that out and for us to finally have the title. The attitude of the dealer during this process was unprofessional to put it politely. IN SUMMARY, the dealer misrepresented the condition of the vehicle, refused to work with us on post sale issues. We will not be going to back there, nor will anyone we know/talk to.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your constructive criticism, to address your concerns here with your 44k mile Jeep Grand Cherokee I can start by mentioning that we have all your paperwork signed, dated, and all the "i's dotted/t's crossed". I see that we had indeed informed you the damage to your vehicle via written disclosures, signed pictures, and signed receipts to parts replaced on the vehicle. We actually even provided access to the underside of the vehicle for your husband before you purchased the vehicle which may I remind you was purchased for almost 38% less than market value. The only parts we had replaced were indeed the rear tailgate and the rear bumper was repaired. I myself as well as all-others associated with this business take pride in providing not only access to care for your car throughout your ownership but also Full Disclosure. And, to be clear for further purchases from other dealerships; please mention your change of address before asking someone to mail your title to you multiple times. This way it does not take a state regulatory agency to advise us of a new delivery address. Now, if you have any questions or concerns you can contact us directly by phone or email and we will be MORE than HAPPY to address any buyers remorse or post-sale concerns. Thank you, Adam Mahmoud Dealer Operator 1-888-752-1179 sales@AHQualityCars.com

Never was asked to come in

I wasn't asked to come to the dealership. I was never told that I would get a fair offer for my trade. They never sold the car I inquired about. They left my business and that was the end of that. Business is about profit and customers.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologize for your inconvenience, unfortunately as we stated our policy on trades is that we cannot do upside down trades wherein there is negative equity over our vehicle. If you are able to sell your car elsewhere and are still interested we are more than happy to assist you in anyway we can. For your inconvenience we are more than happy to offer you a complimentary 6month/Unlimited mile power-train warranty on us! Thanks, A&H Quality Cars

a+++ customer service & awesome selection!!

I needed to buy a car in November and I was tight on cash, I cant believe how helpful the staff at A&H was, not to mention there selection was very good. They were able to find me the car I wanted at a price i could afford. I highly recommend.. great prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks!