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Thompson Buick Cadillac GMC

(148 reviews)
Visit Thompson Buick Cadillac GMC
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (919) 747-4698 (919) 747-4698
Used (919) 760-6840 (919) 760-6840
Service (919) 747-4573 (919) 747-4573

Reviews

(148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Thompson Buick Cadillac GMC from DealerRater.

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Refused to sell vehicle at advertised price

Do not even bother walking into this place. Saw a new vehicle advertised on both Cars.com and the dealer’s website for $18700. I also had a GM Earnings of $2000 to apply, making the final price $16700. I was paying cash, not financing. After visiting the dealership and test driving the vehicle, the sales manager said the final price was $22000. This is flat out false advertising. They would not budge on the price. We are looking at legal options since they would rather have customers walk than sell at the advertised price.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vehicle purchase

This was the best vehicle buying experience I ever had! Brian Blair our salesman was courteous and very knowledgeable about the vehicle we were buying. We also were never kept waiting in an office like most of our experiences. The financial and service staff were also top of the line professionals looking out for what we needed. I could never after this image buying another vehicle from any other dealer. Thank you Thompson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eric, thank you so much for taking the time to share your feedback with us!We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Purchase and service

Very courteous and nice. Tried to perceive any issues I might have beforehand and explain to me. Excellent service. Very pleased. Will recommend and will go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from one of our service team is always encouraging and reassures us of our commitment to our customers. We hope that you enjoy the new and we look forward to hopefully doing business with you again in the future. Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Excellent buying experience

Excellent buying experience from Greg and the business manager. Young guy forget name. Both went to bat for me and were gracious in the process. Bravo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this review. We are pleased to hear that we were able to provide an efficient and overall positive experience. Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Thompson GMC ranks high on my list!

Every single time I am at Thompson GMC every associate there is friendly and smiling. While I am sitting in the waiting area every employee who passes says hi, with a smile. The service department is awesome! These guys know there stuff, they listen without interrupting and then assure me my investment is in good hands. I am very proud to own my GMC Acadia from Thompson GMC.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Armond and Michelle are the best !!!

I could not ask for a better experience with getting my ATS repaired. It was a nightmare being in an accident , but Thompson made every step of the process so much easier than I would have ever imagined . From helping me with my rental to keeping me informed every step of the way! I could not be more happy with my repairs and the quality of customer service I received at Thompson's body shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jessie, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Thompson Cadillac - Raleigh

Always prompt, pleasant and professional - thanks Thompson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate the kind words. We look forward to seeing you again in the future! Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Perfect service

Perfect service. I was able to get an appointment on the same day. I was greeted right away, was taken on time. The service was prompt and didn't take long. All done as expected. Absolutely wonderful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

JR, thank you for sharing this great feedback with us.I feel our service department is what makes Thompson Buick Cadillac GMC special.Reviews like yours help us to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit.We look forward to seeing you for your next service appointment! Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Good experience

Good experience. Danny did a great job and I would refer others to him. There was a problem with my new vehicle that was a factory problem. Danny helped take care of it and communicated well with me about the resolution.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ken, thank you for the feedback! I'm happy to hear of your positive experience at Thompson Buick Cadillac GMC, and I'm grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680

Thompson GMC - Great buying experience!! Thanks!!

All the staff at Thompson were great to deal with. We really appreciate them going above and beyond to meet our needs. Thank You Thompson, you're clearly the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Lee Maynor; leem@thompsoncars.com; (919) 926-7680