Reviews
Write a reviewI had a lube, oil, filter, 25k miles transfer case, tire
I had a lube, oil, filter, 25k miles transfer case, tire rotation and cabin filter service. When I picked up my truck after the service the dashboard was broken where they changed the cabin filter and two of my four black powder coated rims had what looked like impact tool damage. 0/10 would recommend. Yes they offered me compensation in the form of dash part replacement and 3 free oil changes but the lack of care taken while servicing my $50k vehicle has me gob smacked. I’m not even sure I want to use the free oil changes because every time my vehicle has been in for service, something always comes back an issue with it. I was forced to select one star to post this and quite honestly, it doesn’t even deserve one star! It was an amazing buying experience but the service makes me regret purchasing a Chevrolet and I assure you I will not be returning when I need a new vehicle.
I had a lube, oil, filter, 25k miles transfer case, tire
I had a lube, oil, filter, 25k miles transfer case, tire rotation and cabin filter service. When I picked up my truck after the service the dashboard was broken where they changed the cabin filter and two of my four black powder coated rims had what looked like impact tool damage. 0/10 would recommend. Yes they offered me compensation in the form of dash part replacement and 3 free oil changes but the lack of care taken while servicing my $50k vehicle has me gob smacked. I’m not even sure I want to use the free oil changes because every time my vehicle has been in for service, something always comes back an issue with it. I was forced to select one star to post this and quite honestly, it doesn’t even deserve one star! It was an amazing buying experience but the service makes me regret purchasing a Chevrolet and I assure you I will not be returning when I need a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Always excellent to deal with!
Always excellent to deal with!!! I have dealt with Laramie GM and never had an issue.
Always excellent to deal with!
Always excellent to deal with!!! I have dealt with Laramie GM and never had an issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good job
Nice people, gave good advice. Treated me great and were able to fix my tire fast
Good job
Nice people, gave good advice. Treated me great and were able to fix my tire fast
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We called 3 or 4 times and spoke with different sales
We called 3 or 4 times and spoke with different sales people. They all promised to check on the availability of the vehicle and call back. After several days we haven't heard from anyone.
We called 3 or 4 times and spoke with different sales
We called 3 or 4 times and spoke with different sales people. They all promised to check on the availability of the vehicle and call back. After several days we haven't heard from anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Wow, not the service I expected
Arrived to look at a truck and must have caught the first sales guy on a bad day. But then the next person I talked to was also rude. We don't recommend.
Wow, not the service I expected
Arrived to look at a truck and must have caught the first sales guy on a bad day. But then the next person I talked to was also rude. We don't recommend.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I am sorry to hear that Joe. We are very proud of our customer service and apologize that you did not receive the best we have to offer. I hope you are willing to give us a second chance. We would be happy to help you with any future vehicle needs.
Laramie Auto Center (Chevrolet)
Our salesperson, Brandon Welsh was fantastic. He was knowledgeable, personable, helpful and went above and beyond in all aspects of customer service.
Laramie Auto Center (Chevrolet)
Our salesperson, Brandon Welsh was fantastic. He was knowledgeable, personable, helpful and went above and beyond in all aspects of customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Guy W. Scarpelli
My vehicle was serviced and ready for me to pick up as I was promised!!!
Guy W. Scarpelli
My vehicle was serviced and ready for me to pick up as I was promised!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Pickup
Mike Eaton took awesome care of me. Went over and above to make. Sure things were ready! No other dealerships compare in Laramie Wy.
New Pickup
Mike Eaton took awesome care of me. Went over and above to make. Sure things were ready! No other dealerships compare in Laramie Wy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laramie GM is Great!
The sales consultant, Courtney Hampsten, was just great. First he was very direct with information, worked with our situation, and went beyond the call if duty. Mr. Courtney came in on his day off to help us finish things up. I highly recommend Courtney Hampsten to anyone looking to change things up with vehicles. Thanks for everything!
Laramie GM is Great!
The sales consultant, Courtney Hampsten, was just great. First he was very direct with information, worked with our situation, and went beyond the call if duty. Mr. Courtney came in on his day off to help us finish things up. I highly recommend Courtney Hampsten to anyone looking to change things up with vehicles. Thanks for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sales
Had a good sales experience, had a part in the car break 2 days after the service department got it in a fixed it.
Sales
Had a good sales experience, had a part in the car break 2 days after the service department got it in a fixed it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase