Reviews
Write a reviewGo somewhere else!!!
Bought a car barely covered the down payment,wasn't offered a service plan because it would have eat up down payment. Drove car 21 days without issue then car started to lose oil pressure. I asked to get it fixed because I had not made my first note yet. The team at Eddie Mercer stated they would pay a portion not the full amount. Being that my car note and other bills were at budget I cant afford to fix. I asked could we settle for a cheaper car, they stated that taxes on said car with issues took most of the down payment I would have to have another 2 or 3 thousand down to pay taxes and dealer fees and such for another car. Why would I pay taxes on two cars if I'm buying one. This company lacks integrity for customer, all about money. If you chose to shop at this lot best of luck to you.
Go somewhere else!!!
Bought a car barely covered the down payment,wasn't offered a service plan because it would have eat up down payment. Drove car 21 days without issue then car started to lose oil pressure. I asked to get it fixed because I had not made my first note yet. The team at Eddie Mercer stated they would pay a portion not the full amount. Being that my car note and other bills were at budget I cant afford to fix. I asked could we settle for a cheaper car, they stated that taxes on said car with issues took most of the down payment I would have to have another 2 or 3 thousand down to pay taxes and dealer fees and such for another car. Why would I pay taxes on two cars if I'm buying one. This company lacks integrity for customer, all about money. If you chose to shop at this lot best of luck to you.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT DEALERSHIP
Had a very great experience with Max! Such a laid back atmosphere. I felt no pressure whatsoever very easy experience. would use again for sure .
GREAT DEALERSHIP
Had a very great experience with Max! Such a laid back atmosphere. I felt no pressure whatsoever very easy experience. would use again for sure .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my Infiniti
This is a great dealership to deal with. I was a little intimidated about buying a car but was relieved when I went here. They had an amazing selection of vehicles and I ended up purchasing an Infiniti. I absolutely love it! The dealership itself is beautiful, but the best part was the staff. Everyone there made it hassle-free, no high pressure sales, and best of all it was fun.
Love my Infiniti
This is a great dealership to deal with. I was a little intimidated about buying a car but was relieved when I went here. They had an amazing selection of vehicles and I ended up purchasing an Infiniti. I absolutely love it! The dealership itself is beautiful, but the best part was the staff. Everyone there made it hassle-free, no high pressure sales, and best of all it was fun.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sales personnel not motivated
Went there looking to purchase vehicle salesman warren just blew me off called to talk to a manager he did not have the courtesy to calk me back would not recommend eddie mercer to anybody
Sales personnel not motivated
Went there looking to purchase vehicle salesman warren just blew me off called to talk to a manager he did not have the courtesy to calk me back would not recommend eddie mercer to anybody
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Awesomeness!!!
Had a Amazing Buying Experience! Zach was Awesome! I drove all the way from Panama City. The first offer they put on the table was Awesome!!! I felt more like a part of a family than I was buying a car. I now have a good friend in Zach. We talked Sports and Family. I would highly recommend buying in a car here and buying it from Zach. The car was Amazing and Awesome!!!
Awesomeness!!!
Had a Amazing Buying Experience! Zach was Awesome! I drove all the way from Panama City. The first offer they put on the table was Awesome!!! I felt more like a part of a family than I was buying a car. I now have a good friend in Zach. We talked Sports and Family. I would highly recommend buying in a car here and buying it from Zach. The car was Amazing and Awesome!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer Service!!! Drew Jackson TOP notch!
Andrew Jackson was Awesome!!! Greatest buying Experience I have had EVER!!! Great Team!!!!! Check them Out!!! Will be back!!!!
Great Customer Service!!! Drew Jackson TOP notch!
Andrew Jackson was Awesome!!! Greatest buying Experience I have had EVER!!! Great Team!!!!! Check them Out!!! Will be back!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!!
Amazing experience over all.. Joe G. was informative and worked with us to get what we wanted at the price we were looking for.
Great experience!!
Amazing experience over all.. Joe G. was informative and worked with us to get what we wanted at the price we were looking for.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stanley Bruce, Pensacola, Florida
Over the past 20 years, I have purchased numerous vehicles from Eddie Mercer. The buying experience has been great. I have always been treated fairly and given great customer service. Sometimes I just wanted to sell a vehicle and Eddie was able to give me a great price each time. I highly recommend Eddie Mercer Automotive.
Stanley Bruce, Pensacola, Florida
Over the past 20 years, I have purchased numerous vehicles from Eddie Mercer. The buying experience has been great. I have always been treated fairly and given great customer service. Sometimes I just wanted to sell a vehicle and Eddie was able to give me a great price each time. I highly recommend Eddie Mercer Automotive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr frank Brock
I first looked at several autos, which was allowed to take home and show wife, after choosing the car I wanted it was a simple sale, they were very good and quick at the paper work, I would recommend the Eddie Mercer team to anyone.
Mr frank Brock
I first looked at several autos, which was allowed to take home and show wife, after choosing the car I wanted it was a simple sale, they were very good and quick at the paper work, I would recommend the Eddie Mercer team to anyone.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Positive Experience
For car shopping it was painless. Salesman let us look around without harrassing us. Not pushey at all. We found just what we were looking for. I normally hate the financial dealings. Everthing went quite smoothly. It was the quickest time frame from start to finish I have ever experienced in purchasing a vehicle.
Positive Experience
For car shopping it was painless. Salesman let us look around without harrassing us. Not pushey at all. We found just what we were looking for. I normally hate the financial dealings. Everthing went quite smoothly. It was the quickest time frame from start to finish I have ever experienced in purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase