Lost Pines Toyota

4.7
(514 reviews)

Reviews

4.7
(514 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lost Pines Toyota from DealerRater.

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5.0

Quick, professional service.

Quick, professional service. Was in and out quickly. kept updated on progress. Clean with nice decor to look at.

5.0

Quick, professional service.

Quick, professional service. Was in and out quickly. kept updated on progress. Clean with nice decor to look at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Absolutely thrilled to hear you had such a positive experience at Lost Pines Toyota Service Center! We take pride in providing efficient, professional service while keeping our customers informed every step of the way. Thank you for highlighting our commitment to a clean environment with Christmas decorations – we believe a comfortable atmosphere adds to the overall experience. We look forward to serving you again in the future!

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5.0

While I get a lot of unsolicited comments from friends

While I get a lot of unsolicited comments from friends and family concerning 'better deals' than using my Toyota Dealership. I always have the best replies. I receive dependable service by a certified technician that knows my car. And, why do they always seem to have car issues and returns to their mechanic?

5.0

While I get a lot of unsolicited comments from friends

While I get a lot of unsolicited comments from friends and family concerning 'better deals' than using my Toyota Dealership. I always have the best replies. I receive dependable service by a certified technician that knows my car. And, why do they always seem to have car issues and returns to their mechanic?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

The Lost Pines service and rental departments are the

The Lost Pines service and rental departments are the greatest. I highly recommend Lost Pines.

5.0

The Lost Pines service and rental departments are the

The Lost Pines service and rental departments are the greatest. I highly recommend Lost Pines.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear! Thank you so much for your glowing review. We're thrilled that you had such a positive experience with our service and rental departments at Lost Pines Toyota. Your recommendation means the world to us! If you ever need anything in the future, don't hesitate to reach out.

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5.0

It’s always a pleasure to see Eddy when I come in.

It’s always a pleasure to see Eddy when I come in. He actually knows me and my car and greats me. Thanks for taking care of me Charles

5.0

It’s always a pleasure to see Eddy when I come in.

It’s always a pleasure to see Eddy when I come in. He actually knows me and my car and greats me. Thanks for taking care of me Charles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear! Eddy is indeed a gem in our service center, and knowing our customers personally is something we value highly. We're delighted to have taken care of you and your car, and we'll be here whenever you need us. Thank you for the wonderful review!

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5.0

They gave me a free oil change due to long wait.

They gave me a free oil change due to long wait. Service has always been good.

5.0

They gave me a free oil change due to long wait.

They gave me a free oil change due to long wait. Service has always been good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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2.0

We brought our car to be inspected a month ago.

We brought our car to be inspected a month ago. They had a long list of “issues” that needed to be repaired. One of the issues was the front and back brakes were claimed to be a 3MM needing immediate repair. We decided to wait since something was off with this, since we got the back brakes replaced a year ago and only drove 10,000 miles since. We debated going to another Toyota dealership but decided to give Lost Pines one more try. Upon dropping the vehicle off they let us know it would be about 3 hour wait. 3 hours later we got the service list, it was the front brakes only and transmission fluid. They said the back brakes were at a 7.5-8MM and absolutely did not need to be replaced and the front brakes were a 4.5-5MM and needed replacing… so neither measured a 3MM. When we got the estimate it was around $380 and we signed to approved the front brakes and oil change. Upon picking up the car the price was around $420 and they gave a $20 “discount” so we still paid OVER the price originally quoted so really not a discount at all. My husband paid not realizing the original price we signed, I saw the receipt and was shocked expecting to have paid $380 and the $20 discount down to $360. I went back inside that this was incorrect and the gentlemen Kevin did in fact refund to the original quoted price and give the appropriate discount. However, he claimed we were sent the $420 price and that was a complete lie since I showed him an additional fee of $35 that was NEVER in the original price quote that Lost Pine tacked on upon pickup. I also told Kevin to look at our past history from a month ago where we were told it was 3MM brakes. He said none of the brakes were 3MM, but there it is in our paperwork that Lost Pines told us to replace BOTH brakes and lied about the MM size and lied about the scope of work then changed the pricing at the last minute when we went in. This is a deceitful business and lied to us several times from price to work needed; we have not been apologized to or had any type of refund from the original price we paid of $170 to get our car “evaluated” and that evaluation was a complete lie. Lost Pines is accountable for the fraud they committed towards our family telling us to spend hundreds of dollars more and lying about how severe things are on our vehicle scaring our family we have an unsafe car.

2.0

We brought our car to be inspected a month ago.

We brought our car to be inspected a month ago. They had a long list of “issues” that needed to be repaired. One of the issues was the front and back brakes were claimed to be a 3MM needing immediate repair. We decided to wait since something was off with this, since we got the back brakes replaced a year ago and only drove 10,000 miles since. We debated going to another Toyota dealership but decided to give Lost Pines one more try. Upon dropping the vehicle off they let us know it would be about 3 hour wait. 3 hours later we got the service list, it was the front brakes only and transmission fluid. They said the back brakes were at a 7.5-8MM and absolutely did not need to be replaced and the front brakes were a 4.5-5MM and needed replacing… so neither measured a 3MM. When we got the estimate it was around $380 and we signed to approved the front brakes and oil change. Upon picking up the car the price was around $420 and they gave a $20 “discount” so we still paid OVER the price originally quoted so really not a discount at all. My husband paid not realizing the original price we signed, I saw the receipt and was shocked expecting to have paid $380 and the $20 discount down to $360. I went back inside that this was incorrect and the gentlemen Kevin did in fact refund to the original quoted price and give the appropriate discount. However, he claimed we were sent the $420 price and that was a complete lie since I showed him an additional fee of $35 that was NEVER in the original price quote that Lost Pine tacked on upon pickup. I also told Kevin to look at our past history from a month ago where we were told it was 3MM brakes. He said none of the brakes were 3MM, but there it is in our paperwork that Lost Pines told us to replace BOTH brakes and lied about the MM size and lied about the scope of work then changed the pricing at the last minute when we went in. This is a deceitful business and lied to us several times from price to work needed; we have not been apologized to or had any type of refund from the original price we paid of $170 to get our car “evaluated” and that evaluation was a complete lie. Lost Pines is accountable for the fraud they committed towards our family telling us to spend hundreds of dollars more and lying about how severe things are on our vehicle scaring our family we have an unsafe car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Very friendly staff.

Very friendly staff. I felt well informed about the process and the suggested maintenance without feeling pressured to do so. Completed in a timely manner even without an appointment.

5.0

Very friendly staff.

Very friendly staff. I felt well informed about the process and the suggested maintenance without feeling pressured to do so. Completed in a timely manner even without an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Excellent care and service provided by Damien Winston’s

Excellent care and service provided by Damien Winston’s service team. My LS460 maintenance was like taking it to Lexus dealership. Lost Pines service is top notch and provided as estimated. Greg J.

5.0

Excellent care and service provided by Damien Winston’s

Excellent care and service provided by Damien Winston’s service team. My LS460 maintenance was like taking it to Lexus dealership. Lost Pines service is top notch and provided as estimated. Greg J.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

My husband and I purchased our 2014 Camry at Lost Pine

My husband and I purchased our 2014 Camry at Lost Pine Toyota and have been customers ever since with excellent service provided to our Camry over the years. This dealership treats its customers like family! I lost my husband in July 2023, and know that I am in good hands with Damien Winston, Assistant Service Manager, for all my service needs. Thank you!

5.0

My husband and I purchased our 2014 Camry at Lost Pine

My husband and I purchased our 2014 Camry at Lost Pine Toyota and have been customers ever since with excellent service provided to our Camry over the years. This dealership treats its customers like family! I lost my husband in July 2023, and know that I am in good hands with Damien Winston, Assistant Service Manager, for all my service needs. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Service work done is fast and reliable.

Service work done is fast and reliable. Kevin Fields is very knowledgeable and efficient with all customers.

5.0

Service work done is fast and reliable.

Service work done is fast and reliable. Kevin Fields is very knowledgeable and efficient with all customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We. are so happy that you are pleased with not just our Service Center, but also with your advisor Kevin! Safe Travels!

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