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Ken Garff Volkswagen Orem

(342 reviews)

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Atlas SEL

Go see Cory he was extremely patient and willing to work on our schedule which was a breath of fresh air. We attempted to work with Strong and SouthTowne and they both over promise and under deliver on their online pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always Excellent

I've been a customer for many years and always have a great experience. Call Bryce if you need a vehicle. He will treat you right. Service is always great as well. Thanks Sheri also for getting me all set with documents, license, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Car Buying Experience!

Brittany our sales lady was amazing! She was so kind and so fun to talk with. She has no pressure sales. Sherry in finance was awesome! She got us where wanted to be. The ladies were professional and I would recommend anyone to them! Thank you ladies your the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Experience!

Best car buying experience ever. Our 2 previous experiences elsewhere turned out to be quite miserable. Wish I had more money to go buy another vehicle, I loved it so much. Finally found “my dealership!”

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Leasing From The Best!

Bryce Cook, manager of leasing at Ken Garff Volkswagen of Orem was the most helpful, considerate, and knowledgeable salesman that one could ask for...He understood my stressful situation, took the reins, and had me in a beautiful car by the end of the day. I appreciate him so very much! Thanks to Bryce Cook and his team, Ken Garff Motors, and Volkswagen, I am one of the happiest customers around…

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and easy to work with

Brittany and Johnny were amazing to work with. They went the extra mile to help me accommodate exactly what I needed. Highly recommend to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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VW Jetta

Amazing car experience. They helped every step of the way and, got me in a car that fit what I needed. I was picky about what I wanted and they found the car that worked for me. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Volkswagen GTI

I drove down from SLC because I was having a difficult experience with Dave Strong and I could not be happier I did!!! This was the most professional car buying experience I have ever had!! Classy and professional people that know how to treat people and truly value relationships as a way to gain referrals. I will recommend everyone I know to buy from a Ken Garff dealership from now on as well as myself buying everything I can from them. I have bought 8 cars in the last 4 years and have never experienced this level of respect and professionalism with such low pressure to buy. I would personally hire everyone I worked with into my businesses! I can’t say enough other then this organization is a trustworthy organization with amazing people because of it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Replacing a Beloved Car

I was in a roll-over accident in my favorite car I've ever owned: a 2003 TDI Jetta Wagon. I walked away without a scratch and legitimately went through the grieving process over that wonderful car. It just couldn't be adequately replaced. However, when we walked in and told Margy about what happened and that we wanted anothe TDI wagon, she said, "You mean like this one?" and turned her computer screen so we could see it. It was a 2014 Jetta TDI Sportwagon that they had ordered that day, and she happened to be looking at it to familiarize herself with the incoming inventory. It was kismet. When it arrived the following Friday we test drove it to a fellow VW car-guru friend and he checked it over for us to make sure we weren't getting swindled. He said we'd be crazy not to make buy it at the price offered with the low mileage on the odometer. That was yesterday. Yes, we bought it. My husband and I took our 3 kids grocery shopping in it today. I'm thrilled with it, even though I still miss our older TDI. This is a good next car for us, and the whole process of buying it was as painless as possible. And everyone there was incredibly patient with my husband who always asks more questions than is probably necessary. We'll be back when we need an upgrade, trade-in, or just another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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VW Atlas

Bryce was great. Knowledgeable, not pushy, place was well stocked with inventory. Felt like the pricing was fair. Lease deal was nice. Test drive a lot of cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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