Balise Hyundai of Fairfield

We expressed interest in a Honda CR-V and scheduled an appointment to see it. They confirmed, then the next day they asked us to push out the appointment several days so they could service the car. On the day of the appointment, they informed us they had just sold the car to someone else. Very poor form on the part of the dealer. Can’t hold to their commitments. Won’t be going back.

The service was excellent. The personnel was courteous and respectful to the needs of the customer.

My experience at Balise Hyundai was anything but acceptable. If I could give negative stars I would! I dropped my car off to the shop in early June with a knocking in the engine and was told it should be repaired in two weeks. The shop was horrible at speaking with my case manager from Hyundai providing them the information that they needed to cover my repair. Once the repair was finally approved, I was unable to get any information from Omar (my service advisor) regarding my car. I was lied to about my parts being ordered and in the shop and continuously was being pushed out weeks at a time. Omar was unresponsive to my calls or texts and I had to go directly to the service manager, Jose, for any information about my repair. Even then it was hard to get anyone on the phone and the only way to get information about my car was to take personal time off and go there in person. Almost four and a half months later they finally had my car up on the lift in early October to find out that all of the parts for my car were not ordered and pushed me out another two weeks…. It was nearly impossible to have a straight answer from Omar or Jose as to when I would have my car back and operable. When I did receive my car, I was told that the battery I purchased two years ago was faulty and had to be replaced. I was not given the option to exchange the battery that was still under warranty and when I requested that battery back they provide me with a battery that was not for my car! Not to mention that the “new” one was from December 2020 and already a more than a year into its warranty! Upon driving my car off of the lot in the rain, my wipers flew off of the car, my tail lights, blinkers and running lights were all blown out and my ac was not working to de-fog my windshield. This ship down right lied about doing a full inspection on a car that was claimed to be “road ready” The service and treatment of loyal customers was completely inappropriate and I would never recommend Balise Hyundai, let alone a Hyundai service team, to anyone! I do NOT recommend this shop or even purchasing a Hyundai based on the way I was treated.

On Oct. 5, I found a 2022 Tucson model that I liked in-transit to Balise Hyundai of Fairfield. Ryan, a sales rep, called me to reserve the car with a deposit and apply for financing. So, I gave him my credit card information for $1,000 deposit over the phone and applied financing. Later that day, Ryan called and said the car could not be sold to me because the car in-transit was supposed to be swapped with another Hyundai dealer. I made a complaint call to Dennis, Sales Manager, of Balise Hyundai of Fairfield for taking my deposit information and having run my wife’s and my credit report without assuring the car. Dennis apologized but said “it happened all the time.” His comment made me more upset and called Robert, General Manager, to complain. Robert got back to be on Oct. 8 to inform me that he found the exact car (VIN: 5NMJBCAE9NH043916) that I wanted and should be in the early following week. Again, I reserved the car with a copy of my driver license and $2,500 deposit. On Oct. 18, I received email from Scott, a sales rep, the car would arrive during the week. On Oct. 26, I contacted Robert and Scott since there was no follow-up since then. Scott replied that the car was sold out by another dealer that had offered to Balise of Hyundai. I couldn’t believe they repeatedly not delivering what they promised and kept saying it was out of their control.

Omar and George were very helpful got me in and out pretty quick always get good service from these guys thanks again

We didn’t think we would get our car until 2022 because of the chip shortage. But Dante kept isn’t in the loop and immediately notified us whenever something was available. He was easy to talk to with no pressure tactics. It was a good experience.

Always great love going here i always come back here a s tell people about it also

Went yesterday because my low tire sign was on in my dashboard pulled in without calling, asked them to check it out also asked as if it was possible to get an oil change because I was due, Omar was able to fit me in, with no problem. Him and George were very accommodating and I was very happy with the service.

They are very unprofessional, and treat you terribly. They don’t honor their warranties. Had to deal with them for 6 months to get a taillight that was burnt out when I received the vehicle. Still haven’t gotten my taillight. All in all they wasted far too much of my time and I got nothing in return. They are dishonest and don’t give an f about you or your car. I would recommend going just about anywhere else to purchase a car!

Omar was great helpful and informative. They got the car done right when they said and under the price quoted. Go see Omar, he's great.