Galpin Volkswagen of San Fernando Valley

My wife and I have been customers with Galpin for over 5 years. Recently my wife took her car in because it was leaking coolant. As soon as you put in coolant it would start leaking. The techs on the first day said they "couldn't find the problem." I dont know how. This thing was leaking like a sieve. On the 2nd day they said they were about to give the car back to us when they said, "It started leaking! Turns out its the water pump! We'll fix it." They replaced the water pump....FOR $1300!!!!! Okay, that sucked. But at least my wife's car doesn't leak anymore....until this morning when the coolant lamp went off in the car again. As soon as I poured coolant into the container...can you guess what happened? Yup, coolant all over the floor. So, they charged me $1300 to fix a problem, and then didn't fix it at all. Now, my wife and I are finally going back to work full time after the COVID crisis has crippled our jobs and we have to figure out HOW to get her car BACK to Galpin to fix a problem (I'm sure they will have no problem charging me additional $$$ for) that should have been fixed IN THE FIRST PLACE!!! This is the worst service we've received in half a decade of loyalty and now they've made our lives exponentially harder because we have to figure out how and when to drop off the car AGAIN when we're trying to be reliable for our jobs that just RE-OPENED!!!!! Thanks for nothing GALPIN VW.

They say buying a car can be nerve wrecking, however the process at Galpin went great and smooth definitely referring my friends and family here.

These guys are fantastic!! I've bought many cars from Galpin over the years, and their customer service is always over the top!! It's no wonder they are #1 with all of their brands.

Please fellow consumers, read this review before you do business with this dealership. The sales people (Nef) , sales manager (Mr. gonzalez) , GM ( Will Baxter) do not care about you at all. They will leave out important details regarding leasing that us as consumers are not aware of just to get you to do business with them. If you have a lease and are going to this dealership to do a trade in and get another lease you need to get the car inspected yourself prior to leaving it with them.. they will not tell you upfront that they do not do the final inspection. The car will be out of your possession at that point and you may get a LARGE bill from VW over a month later!!! I asked them several times if everything was squared away with the existing lease and they never ADVISED me that they do not check the car when taking it back... I thought when they walked around my car they were inspecting it for return, they had also requested pictures which I thought was to make sure the car was OK. It was not ! Switch & Bait .. Filing a claim with BBB also ! have been driving VW for almost 20 years..previously done business with Neftin & VW Van Nuys = much better experience

Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not interested in keeping good relationship or trust with customer! Brought my car in for an oil change, picked it back up with damage/crack to the front passenger side tire molding which was not there beforehand. To make matters worse, the damaged part was attached to my car with a zip tie. A ZIP TIE!!! No longer attached with screws or anything to keep it in place, partially hanging off. Was not warned of this damage when picking my car up, assume they thought I would not notice. I called the next day, told them about it and they asked for me to bring the car back in. Since I have a day job I had to wait til the following Saturday. When I came in I was told that it wasn't them and that it was probably me who damaged the car, they wouldn't cover it, I had to pay an additional $280.00 to take it in AGAIN! AND THEY ASKED WHY I WAITED A WEEK!! I have a job!! Service manager was rude. General manager sent me photos of what my car looked like before as "proof", insisting that there was existing damage, when there clearly was not. The pictures I received showed no damage prior!!! ARE WE BLIND?? Yet they still, repeatedly told me it wasn't them and that there was existing damage, it's my fault, and they would never use a zip tie!! I'm not even mentioning the hours I waited, so they could drag out this process. If this isn't gaslighting I don't know what is!! Toxic people. Toxic environment. WASTE OF TIME AND MONEY.

Not 1 star, but 0 stars!! ZERO! SCAMMERS AND LIARS! Will not trust them with my car ever again! Not considerate at all of vehicle care, and not interested in keeping good relationship or trust with customer! Brought my car in for an oil change, picked it back up with damage/crack to the front passenger side tire molding which was not there beforehand. To make matters worse, the damaged part was attached to my car with a zip tie. A ZIP TIE!!! No longer attached with screws or anything to keep it in place, partially hanging off. Was not warned of this damage when picking my car up, assume they thought I would not notice. I called the next day, told them about it and they asked for me to bring the car back in. Since I have a day job I had to wait til the following Saturday. When I came in I was told that it wasn't them and that it was probably me who damaged the car, they wouldn't cover it, I had to pay an additional $280.00 to take it in AGAIN! AND THEY ASKED WHY I WAITED A WEEK!! I have a job!! Service manager was rude. General manager sent me photos of what my car looked like before as "proof", insisting that there was existing damage, when there clearly was not. The pictures I received showed no damage prior!!! ARE WE BLIND?? Yet they still, repeatedly told me it wasn't them and that there was existing damage, it's my fault, and they would never use a zip tie!! I'm not even mentioning the hours I waited, so they could drag out this process. If this isn't gaslighting I don't know what is!! Toxic people. Toxic environment. WASTE OF TIME AND MONEY.

I have leased two cars from Steve Rodgers at Galpin and I have had nothing but positive experiences! I recently saw my tire lights come on, and even though I didn't have an appointment that day, I stopped by the Volkswagen dealership anyway. They were able to take care of me right away and I was in and out in 15 minutes. Before coming to him, I used to dread going to car dealerships, but now, I get excited when I "have" to go in, because he truly make me feel like a friend; like family. His kindness, customer service and attentiveness to anything I may need is consistent and unwavering. I have referred everyone I know to him and I will continue to go to him for all of my vehicles!

Very unprofessional. One rep started negotiation for a lease, next day without finishing the deal passed to someone else( but called to make sure we are coming, later called to say that he was there since 8 am. and has to go home) We came actually to take the car. The new rep changed all the numbers, car was not ready, but they promised to clean it. When I asked to show us new nombers that were not clear for us he got irritated, said that he is just a messenger. I told him show nombers if we like it we take if if we don't we leave. We left with nothing. Waisted 2 days of very valuable time...Manager never got involved. Never again would go there. Never would recommend to anyone to deal with them...Rep names are Allen and Sam. Stay away. Visited 29th and 30th of January 2019. We decided to work with another dealership, and had such a pleasant experience.

I bought a brand new car - 2019 Jetta - in the Summer of ‘18. Within the first 5,000 miles, I had to take the car in for service. Galpin VW had my brand new car for 5 weeks. 5 WEEKS!!!! Not only did I have to make a payment on the brand new car that I did not have, but I had to pay for a part of the “loaner“ car that they gave me. Unbelievable. Sooooooooo disappointed. No one has helped. No one has stepped up to reimburse. DO NOT give your business, your time, your money, your energy.. to Galpin VW!

Blake was awesome. He took his time and explained everything. Would buy from him again. Galpin Volkswagen is always here for my service and sales.