Galpin Volkswagen of San Fernando Valley

Had an appointment to review my options about my KIA Optima. Was in a very tuff situation with over miles and my credit. Initially tried to get a KIA but ended up going to Volkswagen. Miguel and Isaac are a great team. The kept trying to find solutions for me. Yes I spent all day at the dealership but drove away in a brand new Jetta. Thank you for the hard work and dedication.

If you're looking to purchase or lease a brand new vehicle PROBLEM free, then I suggest you take your business and money elsewhere. I leased a new 2014 VW Jetta at this location and brought the vehicle home only to realize the headlights weren't turning on. Day 1 and the "new" vehicle is already faulty. The salespeople who sold me my vehicle, Sherif & Adrian, were very adamant on me purchasing this specific vehicle stating "there were no other vehicles like this one in the color black." Being 18 at the time, I fell for their xx. Mind you these two salespeople no longer work at this establishment (hmmmm I wonder why?). I'm convinced they were aware of the lights issue and took advantage of me at the time. Now here I am, stuck in a 36 month lease with this faulty vehicle. Fast forward a couple of months after the lights issue, now we're having electrical issues. The lights on the dashboard that turn on in order to notify you when there is a specific issue in the vehicle randomly turn on and off or start blinking. How am I supposed to know if there's something wrong with the car if these lights are constantly flickering like a Christmas tree? I don't. I once got a flat tire at 2 o'clock in the morning and the tire pressure light that constantly comes on and off or flickers didn't even bother coming on WHEN IT ACTUALLY NEEDED TO. I've taken it in to a different dealership 4 or 5 times in order to solve this issue and they've told me its a manufacturing/electrical issue with the vehicle. They pretty much told me Galpin sold me a faulty vehicle and go back to them or I should look into getting corporate involved due to their unethical business sales. I contacted corporate at the time of these issues and they refused to help me stating, they're legally not bound to. I literally asked them to replace the vehicle and I'll continue with my payments or take the vehicle back and they can do whatever the xxxx they wanted with it (re-sell, re-lease, etc) as long as they just left me alone. They refuse and after bickering back and force with corporate and not having the issues with my vehicle resolved, I gave up. Now I'm coming to the end of my lease and I'm still upset about these issues that were never resolved. I went to to Galpin VW and notified them of all the xx they've put me through over the duration of the last 36 months and the best they could offer me was waiving the disposition fee if I decided to lease with them or any Galpin dealer. Why would I want to be stuck in another 36 month lease with this shady establishment? I don't. I asked them to take care of the over mileage fee and that I would be willing to lease with another Galpin dealer and they refused. So after all the xx they put me through and the one request I settled on, they denied. I contacted corporate again and they refused to help me (Shocker). They also do this thing where they suggest you look into outside help aka legal assistance because the minute you mention you'll do that, they hang up in your face cause they legally no longer have to help you (I learned this in Business Law class and while speaking with corporate they tried this tactic on me multiple times and when I called them out on it they stutter cause they don't know what to say). This place and company truly does not care for it's consumers. Their ethical business practices are an absolute joke. People purchase new cars in order to be problem free, not deal with all these issues. SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE ELSE. I've written papers and done presentations in school about why you should stay away from Volkswagen and Galpin VW due to their unethical business practices and let my clients know the same.

My 10 year old car was giving me major issues and as much as I liked not having a car payment, I knew it was time for me to let it go. I went to Galpin and was helped by Eric Menchaca. He helped me narrow down my options and got me the payment I wanted. I had a great experience overall and I'm happy with my purchase.

Just wanted to give a big thanks to Mike Mehdipour and Jose Gonzalez for helping me out in obtaining my brand new 2017 Tiguan and trading in my Scion. They both made the process possible, painless and were very patient with me after being there for hours and past close time. Mike was very helpful and informative which made me feel comfortable with him and guided me in the right direction. I believe that is important when making a car purchase. He was also generous enough to make himself available to assist me with anything that would arise regardless of what it was, including making a service appointment. After having many experiences with different dealerships, Galpin Vokswagen has been the best!

This is a review to alert people who have experienced this same situation with this dealership. Some of the car sales personnel can be rude, they over look you, and they won't approach if you don't look like a sale to them. On April 19, 2016 I called Galpin VW between 8:30am - 8:40am to schedule an appointment for my vehicle a 2012 Volkswagen CC, because the engine was presenting mechanical malfunctions. They gave me an appointment that same day at 10 am. My dad and I dropped off the vehicle, one of their service tech's (D****l) took over. He then lead my dad and I to the service office were we waited for Galpin's driver who was going to take us home. Exactly at 1:13pm on April 19, 2016 I received a phone call from Galpin's Service Manager J** W***s. Telling me that while their technician was test driving my car he had gotten in an accident and my car was damaged pretty badly. From how things seemed my car was a totaled loss, apparently the damages that were caused to my vehicle weren't repairable?! I was speechless,very upset, disappointed, but yet I asked if their technician was okay?! As I was talking to the Service Manager I got the impression that he didn't want us coming to the dealership!! I informed him that in an hour, or so we'll be there, and that I wanted to talk to his technician. I got thrown off when he told me to call my insurance and make my claim?! My car was under their responsibility. The explanation that I got from the service manager, a picture. Then he just throw the xx out of what had occurred. Weren't they suppose to get their insurance involved? Once I get into the dealership the service manager J** informs me that the technician was sent home because he wasn't feeling well. What a bunch of xx!! Obviously the accident didn't happen the way they said and they are covering their xxxxx! Galpin was buying time and apparently they were able to make a decision for me at the time of the accident, but they couldn't work out a deal with me after they wrecked my car. Ain't that some xxxx huh?! Until today I don't have a car and they don't care what stress they put me through, or how was I going to transport myself around. A xxxxing meal from the company's restaurant for my family and me a complement from a Galpin Manager offered to us. Wow!! In a way he looked down at us and over looked at us. Maybe because we were Hispanic and of course they know that we aren't heard much, because we are seen as small people. I looked for lawyers but unfortunately they weren't able to help. Even though I had my paperwork, pictures, and other proof. There was negligence from everyone involved. One of the receptionist from the Ford Towing site that works for Galpin and who picked up my vehicle from the scene was so rude. We weren't even there to see or speak with her. She alleged to my insurance company that my vehicle was dropped off after the accident. Really?! I have the paperwork, photos, and the phone call from that day!! This caused me stress, headaches, and a miscarriage. I also had to stop my plans because and things that I had pending. Every time that I hear on the radio or pass by the Galpin dealership it makes me feel angry all over again. For being a big well known Dealership, they sure didn't respond how they should of have. They are all talk. When you need to get a hold of someone after you purchase your car, you just can't seem to get in contact with them. I was a loyal customer for 2 years. Never missed a payment or was behind on payments. They are xxxxing shady son of xxxxxxx.

We went to buy a good car and got a beautiful more dependable car for my wife. She is in love with her new car. And me well they say happy wife happy life:)

Thank you Eulices Sierra for pointing me in the right direction and helping me buy my new car! It was truly you who made this a one of a kind, happy and memorable experience for me. Thank you so much for your expertise and patience! Had it not been for you, I would have never of even test driven the car I am now in love with! And thank you to Galpin Volkswagon for giving me the car I REALLY wanted! Evita Luna

Tony helped us get a great deal on a used car. Would buy from him again!

I just wanted to share that both Don Rohde & Ray Fini were excellent to deal with at Galpin. They provided quality customer care and made sure I was taken care of. I would HIGHLY recommend them. I found a lease in my price range and the whole transaction was seamless and EASY. Go Galpin!

I want to thank everyone thanks to ROberto Guerrero I get a great deal and i am really enjoying my new jetta.