East West Lincoln Hours
East West Lincoln is proud to be THE only exclusive premier Lincoln dealership serving the Washington, DC metropolitan area.
From the moment you walk into our showroom, you'll know our commitment to customer service is second to none. Whether you want to purchase, lease, finance, or service a new or pre-owned Lincoln, you've come to the right place. We even have a Hertz Rental Car agency on site.
Our state-of-the-art collision repair center services all makes and models.
Call and ask about our concierge pick up & drop off service.
"Discover Lincoln Luxury at East West Lincoln"
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I needed a repair for the driver side mirror and ask for my vehicle to be picked up at my home with a rental. I was informed it would take at least one... week for a rental. I then said forget the rental and pickup the vehicle for repair. They kept it for three days and no repair. We received the vehicle back for the weekend and was to return back for repair with rental. It’s been two weeks and still no repair or a rental. When talking to service the person on the phone he was very rude and acted like my problem wasn’t his concern, I had to ask for his manager. I bought the new Lincoln Navigator with concierge service and not receiving the service I expected.
Rick, we are so disappointed to learn of this situation you have described. Please give us a call at (301) 459-1750 and we will do our best to make th...is better. We hope to hear from you soon.
I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at... everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus). I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign). There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different. Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process. Here're some of the reasons why the sales experience was so good: - I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer. - Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot. - To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month. - When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time. - In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward expecting it was impossible to do (after spending time on the phone with Lincoln myself), but East West made it happen. There's lots more, but these are some examples of the incredible experience I've had with them so far.
Ken, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It is great to hear that we were able to go... above and beyond your expectations and really help you out! We look forward to seeing you again!
I purchased my 2006 Lincoln Town Car from East West Lincoln. It was an excellent experience. Very friendly people and professional service from everyone... I interacted with. I had some credit challenges but they still gave me first class treatment. I will be buying my next car from them. I also take my car there for service and the service team is great!
Clean, comfortable waiting area; responsive service team; complimentary vacuum and wash of vehicle after service, and—best of all—free doughnuts!
The Service provided was, as always, of great quality that is very much appreciated.
Your satisfaction means a lot to us, and we truly appreciate you choosing East West Lincoln for all of your automotive needs. Please don't hesitate to... call if you'd like further assistance.
Thank you immensely for allowing me this opportunity to thank you for an awesome new car buying experience. Thanks to you, I'm now the proud owner of one... of the greatest new luxury sedans in the world. Additionally, knowing that you'll continue to take good care of it during my ownership, assures me satisfying Peace of Mind.( Special Kudos to you all). Additionally, I'd like to express my sincere thanks and gratitude to Ms. Anly Renda who expertly made the whole purchase happen. After she presented me with a variety of Lincolns that may fit my needs, we concluded that the best fit would be the Continental-and I'm extremely glad. After the selection, she found every way to saves which consequently led to a magnificent purchase. **Again, continued appreciation for everyone's expertise, dedication, and professionalism.
Thank you for leaving such a great review and high star rating. We understand it is a big decision where you purchase your car from and we are gratefu...l to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
I will be receiving my third vehicle from East West at the end of October 2018 Nathan Gray is not only my Sales Consultant but also a true friend who... I got to know over the years. I live in Palm Coast Florida, but I come to Maryland every three years to purchase my vehicles.
Steaven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It means so much to us t...o have earned your trust in our business! We hope to see you again in the future! Take care!
Was not be best customer service. The vechiles were nice and the price was decent. I would like to see more hands on salesman to teach me more about the... car
I have always had a great experience with East West Lincoln Mercury especially with my sales person, Donald Caldwell, Mike, Mr. Lou and Erica in the Service... Department and DJ in the body shop and the other members of the team at East West. Kudos to them all!!! Keep up the great customer satisfaction!!
Smooth operation. Service was performed efficiently and effectively. Tech was unable to find cause of slow leak from tire.
Maurice, we appreciate your feedback of our Staff's outstanding service! We hope you continue to choose East West Lincoln for all your vehicle needs! ...Take care!