Dennis Dillon Chrysler Jeep Dodge RAM

The decision to go out of state to purchase my new truck was a big one. My 2017 1500 was totaled and I was getting a 2019 to replace it. The wreck was... traumatic, the insurance was frustrating, but working with Matt and Dennis Dillon was a great experience. It didn't just come down to price, as there were a few other out of state dealers that were close, but customer service was a key factor. Matt always gave me straight answers and provided everything I asked for, since I couldn't be there to look at the truck myself. When asking other dealers about technical specs of the truck, I could tell they didn't know what they were talking about and making up answers and assuming I wouldn't be the wiser, but not Matt. He took the time to very thoroughly and technically answer my questions so that I could find what was appropriate for how I use my truck. Once we got to the dealership, the truck was detailed and ready to go and Matt's price was true to the web price and there were no sneaky add-ons or changes. Jay in finance also didn't try to sneak things in like perma-plate or scotch guard and other things that I've had happen in the past. He wrote it up with the truck and the warranty I wanted, that was it. The whole transaction was transparent and easy, even though the selection was done out of state via phone and email. One more thing I really appreciated, as a woman purchasing a truck, I had a lot of other male sales people say things to me like "let me show you this, you're boyfriend is going to love it." or "E-lockers and Anti-spin differential rear axel are just two ways of saying the same thing." Matt always knew that this is my truck that I use for my job and lifestyle and never assumed that it was for anyone else, or that I wouldn't comprehend things the same way a man might. I was apprehensive at first but have already decided that we will be returning to work with this team again when we are ready for our Ram 2500.

Billy and Gunner are amazing salesmen! No pressure and great deals! This is the way it should be when you buy a vehicle!! Thank you

Clean and modern facilities. Very quick buying process! No hassle pricing!

The dealer ship is spot on no games no Bull they do what they say i am the third in my family to buy from them and all of us drove and flew many miles... to get the price and service that we cant get anyplace else and Anthony Harris our salsman is perfect and Mae Hatfield is great for acessories

Very professional staff made the experience easy. No haggle pricing means you like the price or don’t buy. I liked the price...service department... personnel alon with my salesman gunner we all great.

Dennis Dillon Ram is a no surprise no hassle dealer. Working with Anthony was an absolute joy. He explained everything regarding the buying process. Anthony... also fully explained the truck and what I needed to know to get started. The best for me was no surprises and no tricks. Anthony is a straight up person that will do what is right for you. If you buy from Dennis Dillon you want Anthony on your team.

We are very happy with the sales people, Jade and Kenny, they are very personable and great customer service people. Nice building and comfortable seating.... We were given a drink and offered chips, since it was lunch time that was very kind. Jade answered the phone first thing in the morning on a Saturday. She was professional , pleasant, and informative.

Great place. Would like to thank Jade Black for the great 2019 Jeep Cherokee she sold us. Going to have a lot of great memory in it!!!

Jade is wonderful give her a raise for her great effort in customer satisfaction best experience l ever had buying a new truck Thank you

I can handle a little rudeness. And I can handle a sleazy finance guy trying to cheat me out of a few hundred bucks. But the Dennis Dillon finance department... takes the cake for mistreating customers. I came from out of state to buy a Jeep here because Dennis Dillon offers the best prices around. It’s *not* too good to be true: they really do discount deeply, without haggling. In the end everything pretty much worked out: we drove off the lot with our new JL a little more than three hours after our plane touched down in Boise. All’s well that ends well; why two stars? Terry, our sales guy, was great. He was at the airport waiting for us before we landed. He showed us all of the things about our new rig. He apologized for their new finance system being down, because of which we had to hang around and wait an extra hour for the finance process. No big deal. Finance is where things went wrong. When we finally met the finance guy he shooed us into his office without introducing himself or acknowledging the delay we had experienced. Then he told us that we selected credit union financing because we wanted *not* to save money. I called him on his error and on his rudeness. He proceeded to rush us through the transaction, insisting that the $299 “security equipment” document he wanted us to sign as a mere formality would not be reflected in the final price, before allowing us to see the purchase order. The price was indeed wrong by $299. (Others have reported the same gambit at this dealer.) He threw Terry under the bus for failing to process the paperwork correctly and then took off the charge. His rudeness increased when I took a moment to confirm that the amount I was to pay was what I had agreed to earlier. At this point I finally asked him for his name. We wrote two checks: one for the deposit, and a second for the remaining balance, which the finance guy agreed to hold until a replacement check from my credit union reached him by Friday. This second check, I was assured, would be returned to me uncashed at the end of the process, which is normal. On Tuesday we drove home in our new Jeep. On Wednesday I completed the paperwork at my credit union, where I learned that I had been charged for a "state title fee" but that no DMV paperwork had been processed on my behalf. That was another hundred bucks down the tubes: I paid my credit union to file the registration paperwork. I texted Terry to let the fellow in finance know that the money was on the way. In jest I reminded him not to let anybody cash my second check! Terry texted back: "will do." On Friday I learned that finance had already deposited both checks earlier in the week, including the one marked “HOLD TILL CU CHECK” on the memo line. Terry (who is not empowered to prevent other customers from having this same experience) apologized and promised reimbursement for the overdraft fee charged by my bank. No other gesture acknowledging our poor experience came. Dennis Dillon almost got it right: great price, good communication, good onsite service, abysmal mistreatment from the finance department. Only one thing to fix, I guess.