Reviews
Write a reviewRyan McCalla provide excellent customer service in a
Ryan McCalla provide excellent customer service in a timely, efficiency and courteous manner during my recent service visit for my BMW X5
We have always received great service and been treated
We have always received great service and been treated very well. Peterson's service department is a big part of why we'll buy our next car there.
Thank you for taking the time to write this review. We appreciate your business and look forward to helping you again.
Service at Peterson’s BMW has been excellent over the
Service at Peterson’s BMW has been excellent over the last 17 years. The work is accomplished in a minimum of time and a fair price. This is largely due to service manager, Rafael Cuevas, knowledge of the product and concern for quality. Recently, Madison White, assistant service advisor, has been very helpful with communication and other support on more than one occasion.
Great customer service from the service department!
Great customer service from the service department! Service indicator light was not turned off during routine maintenance. After reporting the issue, the service manager actually drove to my house that evening to reset the car’s computer so that I would not be inconvenienced. Above and beyond what I expected!
Thank you so much for the 5 star review! We appreciate your kind words, it made our day.
Rian has always been great to work with!
Rian has always been great to work with! I love seeing a video of the service engineer checking out my car and showing me How everything was looking. He also gave a great explanation of the wear on my tires.
Peterson BMW thanks you for the 5 star review!
From the time I stepped on the lot Josh C.
From the time I stepped on the lot Josh C. was there to greet me and help with the purchase of my new-to-me Avalon. There weren't any hybrids on the lot but he didn't stop there. We ended up going into the service department to look at the one they just took in on trade that was still undergoing the inspection. It was a few days in the making but Josh kept true to his word and walked me through it every step of the way; even after the paperwork had been signed. Thank you Josh for a job very well done!
We would like to thank you for this 5 star review. Our Peterson Toyota sales team tries hard to provide everyone with a positive customer experience. Thank you for acknowledging our efforts. Have a great day!
Working with Ryan at Peterson BMW service was a very
Working with Ryan at Peterson BMW service was a very pleasant experience. Repair time was accurate and phone communication was kept as promised. Charges was as quoted and expected which was a pleasant experience. Will be back for my next needed service or repair.
Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs.
From the first phone.
From the first phone. call to the car pickup, all was smooth and very professionally done. Add to that a friendly tone and warm welcome which made us feel good about Ryan and Peterson’s BMW service.
Thank you so much for posting about your time here at Peterson BMW. Thank you for entrusting our team with your service needs.
Professional team, friendly customer service.
Professional team, friendly customer service. Happy with the maintenance provided and the communication from the maintenance team.
Thank you for posting about your visit to Peterson BMW. We appreciate your business.
I never feel taken advantage of.
I never feel taken advantage of. I trust them completely. Every time I have taken my car there, which has been many times, the price is actually less than quoted. My brake light came on I took it in thinking I needed new brakes. They called and told me my breaks were good, the light just needed reset. They could have just replaced the breaks and charged me, I would have never known the difference. Instead, they were honest and unfortunately that’s not very common anymore. Thank you for always doing the right thing and making customers, not profit, the most important part of your business.
Peterson BMW thanks you for this awesome review! Our team tries really hard to provide everyone with a positive customer experience. Thank you for acknowledging our efforts. Have a great day!