Peterson Auto Group

I got no response from my request for additional information on a vehicle they were selling.

I requested a test drive of a 2015 M235i with the Lexus salesperson for Saturday April 30th as the car was a trade-in for a Lexus. I offered to take off work early on Friday the 29th to get on it as I knew this car would go fast. I was told by the salesperson the car wouldn't be ready to show until the next day. So I scheduled a 10am test drive on Saturday. Showed up test drove the car and fell in love with it. When I got back the salesperson was frantic and said the car I just tested out and really liked sold last night and that the owners where there to pick-up their car. I was shocked, here I was told I wouldn't be able to see it on Friday I asked to test drive it on Friday at 11am....well, I was more than put off. So I'm walking back to my car pissed off and a BMW Salesman, Michael Jenkins, asked, "How are you doing" I said, "I'm (choice word) pissed off". He asked why that was and I told him what just transpired. Though I wasn't in a good mood I let him show me a couple of cars. He wasn't pushy, he suggested a loaded 2020 230i. I did like the look and took him up on a test drive. I liked the ride. So I traded my 2015 328i. One week into the 230i and I'm happy with my purchase. Michael Jenkins was great all the way through the process, not pushy and very personable, I'd recommend him to anyone looking to purchase a BMW. The same goes for the finance guy, Dan Rodriquez, very personable. This is the second time I've purchased a BMW with Peterson's and have had great experiences both times. As for the Lexus salesperson and the m235i, things happen and I know they were more than mortified by the mix-up. Michael and Dan turned the day around! Great job.

They found a salesperson to let us into the vehicle so we could sit in it and determine whether we would be interested in pursuing it further. We didn't get contacted from the dealership for our referral for a day or 2 after we had already dropped by to see if the vehicle had the configuration we wanted. It didn't.

This was our second experience with Alisha at Peterson Toyota and she is 2 for 2. She’s a real MVP that one. Because of people like Alisha, Todd, and Tom, Peterson Toyota is the only place we buy cars. The only downside about Toyota’s lasting so long is not being able to see them more often. This is definitely the way car buying should be done.

After years of planning and preparing I finally decided to buy my dream car on a whim. I was lucky enough to be connected with Jason Hallum. He was kind, friendly, helpful, and when I told him I knew exactly what I wanted and I had two hours before I had to leave - he jumped into action. He was quick, proficient, focused, and honored my timeframe and preferences. It was THE best experience I’ve ever had buying a car and have sense told many friends and family that when they’re ready to buy - he’s the guy to go to. Thanks again Jason!

5 stars to Dale Pogoda, who made our car buying experience worth it. He was kind, attentive and professional all the way. He kept us informed of the vehicle’s status throughout the entire 5-6 month long process and always returned our calls/texts. He went out of his way to answer our questions and allay every concern. He was “fun” to talk to, since we shared common interests in cars and is the reason we would return to Peterson Toyota. Thank you Dale for making us feel valued!

We have bought four new Toyota's from Sean Lancaster over the past twenty years. And three used Toyota's with the help of Newly for our sibling's. Amazing staff and showroom, we were pleasantly introduced to Sean's son Shane as our new salesman as Newly is now retired and he did a great job and will recommend him for the next twenty years. Service department experience has always been great over the years as well without ever having a problem and picking it up washed was another positive. We have referred friends and neighbors to Petersons and they claim the same.

Bought a lexus at Peterson Lexus, process was super smooth thank you to Caden Chandler!! Caden took the time to answer all my questions, made the process easy for us! Very pleased with how he treated us!!! Would highly recommend to work with caden!!!

This was one of my best experiences buying a car I must say that I had a very positive experience with Peterson Toyota and the representative Chris Larson was second to none when it came to attentiveness and making me feel comfortable and confident about the purchase for a 2023 Toyota Camry SE I highly recommend this dealer if you like Toyotas and I suggest you ask for Chris Larson if you want a good rep that will listen to you and all your needs interests and desires in a car because he showed me all the features advantages and benefits of owning a Toyota and I must say this is the most positive experience I've had on the west side of the United States because I bought a couple cars in California and they were not nearly as positive as this purchase was Peterson Toyota is an excellent dealer that for all of your needs thanks guys for all your help I really appreciate it⭐⭐⭐⭐⭐

I have not heard a peep out of anyone from there. I've even called, left my name and number, and no one called back.