Peterson Auto Group

I live 500 miles from Boise but Peterson had the used BMW that suited me. Started email comms on Tue 6/24, agreed mutually on price on Thurs, asked to receive final details by Fri so that I could organize payment, flight, hotel & be at Peterson on Mon. Dealer's team did all it could to foil that. I asked for payment instructions 5 times, got none. Bill of sale issued w. errors in name & address; to be able to sign it I asked for a correction. Ignored. All that with with a woman at sales@petersonbmw.edealerhub.com who I though was sales. After 3 days of my trying to close the deal with her and some 20 emails mutually, she relayed me to a "client advisor" to "finalize some details." The "advisor" did reach me to talk about Bluetooth, mudflaps, etc.--all to my express satisfaction. He made no attempt to finalize the deal, no indication he was the sales guy. When nothing reached me by Friday noon, I inquired why. The woman then divulged that she was just handling "the initial appointment scheduling and introductions but purchase details & payment instructions is handled directly by the sales team." She had wasted 3 days of my time just to let me know it had been for nothing. I was back to the "advisor" to reiterate that it was too late for me to be able to be there on Monday, after 3 days of being misled to bang on the wrong door to close the deal on Friday. The "advisor" then demanded a $1,000 non-refundable deposit to hold the car until I can get to Boise. I walked, disgusted. I can get that BMW elsewhere, but my time that Peterson wasted is irreplaceable.

Very easy. Found the car I wanted on line at a good price and the financing I wanted.

Purchased vehicle september 2024, Vehicle had only 1 key, they promised me second key. They weren't able to provide me second key told me to go to my local cadillac dealer and get one and they will reimburse me. After 5 months of calling Anothony (sales manager ) still didn't reimburse. Anthony won't even return calls.

My 3rd car from Peterson Lexus and 20th from the Peterson group. Always treated like royalty. Great service and auto body department.

Salesman was very understanding and showed us the actual car that we had come to see. Was not pushy, which was greatly appreciated.

I recently purchased a new LX600. Caden and Talia were very helpful and made the purchase easy and quick. I appreciate them. When I returned to have the front license plate bracket attached (my LX didn't come with one), Chris in service happily installed one right away and even screwed the plate on. No waiting or messing around. Chris is exactly what I think of when I imagine an ideal Lexus team member. Thank you!

Tucker was great and help tremendously. Everyone involved chipped in and made sure I was satisfied.

Horrible experience, do not recommend. I have reached out to so called Internet Relations Specialist Makayla Bullis to ask for availability of a Toyota Venza. She sad that they have a policy of $1,000 NON-refundable deposit on a car that is still in transit. On top of it, in order to connect me to a sales person they need my driver license/address and phone number. Seems like a scam and waist of time.

Had an appointment to test drive. After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to by a high qualities car for a fair price!

Went in to purchase a vehicle and went directly to the manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him I dont want to be asked questions but only discuss price. Eventually got a salesman whom was ok. Looked at vehicle and told him resonable price (listed on internet) was fine + t&l. Agreed to a figure. Then in the end wouldnt accept CASH and only wanted a finance/loan option! How stupid! Went across the street to Lithia Ford and bought a new vehicle from them. Do youself a favor and go to Lithia!