Peterson Auto Group

Ryan McCalla provide excellent customer service in a timely, efficiency and courteous manner during my recent service visit for my BMW X5

We have always received great service and been treated very well. Peterson's service department is a big part of why we'll buy our next car there.

Service at Peterson’s BMW has been excellent over the last 17 years. The work is accomplished in a minimum of time and a fair price. This is largely due to service manager, Rafael Cuevas, knowledge of the product and concern for quality. Recently, Madison White, assistant service advisor, has been very helpful with communication and other support on more than one occasion.

Great customer service from the service department! Service indicator light was not turned off during routine maintenance. After reporting the issue, the service manager actually drove to my house that evening to reset the car’s computer so that I would not be inconvenienced. Above and beyond what I expected!

Rian has always been great to work with! I love seeing a video of the service engineer checking out my car and showing me How everything was looking. He also gave a great explanation of the wear on my tires.

From the time I stepped on the lot Josh C. was there to greet me and help with the purchase of my new-to-me Avalon. There weren't any hybrids on the lot but he didn't stop there. We ended up going into the service department to look at the one they just took in on trade that was still undergoing the inspection. It was a few days in the making but Josh kept true to his word and walked me through it every step of the way; even after the paperwork had been signed. Thank you Josh for a job very well done!

Working with Ryan at Peterson BMW service was a very pleasant experience. Repair time was accurate and phone communication was kept as promised. Charges was as quoted and expected which was a pleasant experience. Will be back for my next needed service or repair.

From the first phone. call to the car pickup, all was smooth and very professionally done. Add to that a friendly tone and warm welcome which made us feel good about Ryan and Peterson’s BMW service.

Professional team, friendly customer service. Happy with the maintenance provided and the communication from the maintenance team.

I never feel taken advantage of. I trust them completely. Every time I have taken my car there, which has been many times, the price is actually less than quoted. My brake light came on I took it in thinking I needed new brakes. They called and told me my breaks were good, the light just needed reset. They could have just replaced the breaks and charged me, I would have never known the difference. Instead, they were honest and unfortunately that’s not very common anymore. Thank you for always doing the right thing and making customers, not profit, the most important part of your business.