Peterson Auto Group

Tucker was great and help tremendously. Everyone involved chipped in and made sure I was satisfied.

Horrible experience, do not recommend. I have reached out to so called Internet Relations Specialist Makayla Bullis to ask for availability of a Toyota Venza. She sad that they have a policy of $1,000 NON-refundable deposit on a car that is still in transit. On top of it, in order to connect me to a sales person they need my driver license/address and phone number. Seems like a scam and waist of time.

Had an appointment to test drive. After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to by a high qualities car for a fair price!

Went in to purchase a vehicle and went directly to the manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him I dont want to be asked questions but only discuss price. Eventually got a salesman whom was ok. Looked at vehicle and told him resonable price (listed on internet) was fine + t&l. Agreed to a figure. Then in the end wouldnt accept CASH and only wanted a finance/loan option! How stupid! Went across the street to Lithia Ford and bought a new vehicle from them. Do youself a favor and go to Lithia!

I wish I could put zero stars. We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, and rotors. Luckily we bought an extended warranty that is covering some items but there is still close to $10,000 in repairs we will have to cover. These problems started not even 3 months after buying it. We went to what felt like every manager in the store to ask for help with costs just to be turned down because we bought the vehicle “as is”. We understand there is risk in buying a used vehicle but it is very upsetting to have so much go wrong in such a short amount of time. It seems as though they only cared about making a sale and not taking care of a customer. They say they provide the finest automotive experiences in the state of Idaho but that is unfortunately not the case.

I purchased a Rav 4 Hybrid Woodland Edition from Dan Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive through the entire sales process. He explained things clearly. I have also been able to come back to see him for questions and he continues to be just as friendly. I've been a Toyota owner for 26 years so I really love the brand. Since customer service if very important to me, I would highly recommend him to anyone. Jason Hallum was also a great finance manager as well.

Buyer beware bait and switch! Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks and that I would have to finance and then could pay it off or refinance immediately and have “Pennie’s in interest” Went to dealership to purchase on 7/23 to buy new 4runner, filled out a credit application (reluctantly because I was paying cash “my bank cashiers check”) and was told I would be sent to one bank (TFS Toyota financial services). Wrote on deal paperwork and credit application, “one bank only.” Finance manager sends the application to two banks TFS and some Idaho credit union when I didn’t want multiple inquiries. Sign paperwork with TFS on 7/23 and left with vehicle. 7/24 dealership calls and says TFS won’t fund the deal until I answer a phone call and do phone interview. 7/24 I notice dealership has credit union listed all over paperwork. 7/24 call dealership back and ask for finance manager to call back. He never calls (probably because he was mad and irritated that I wouldn’t purchase his highly marked up financial services products and only calls people back that he makes commissions on) 7/25 call TFS and they tell me deal has not been funded 7/25 call Idaho credit union and they tell me deal has not been funded 7/25 call dealership ask to speak with finance manager, was told he was doing another deal. Called 4 times in 2 hour window with same response, left messages, left voicemails etc. 7/25 call dealership and ask to speak with finance director or gsm/gm, was told by receptionist they are all in a meeting and only person I could talk to is another finance manager who is unrelated to the deal. I tell that finance manager I do not want to finance with Idaho credit union and that the TFS loan isn’t funded so I would like to switch to my bank which is half the rate. He verifies nothing is funded and said he would have finance manager call me. 7/25 no one else calls me back 7/25 I get cashiers check from my credit union and overnight it to dealership. 7/25 I message salesman Andrew and finance manager and am told finance will call me. 7/26 check arrives at dealership 7/26 Aaron salesmanager calls me and says he got my check but it’s too late because they got the deal funded. And proceeds to rudely ask me if I want check sent back to me or back to my credit union. To summarize do not trust anything the dealership says, get everything in writing. Dealership either called TFS eluding they were me or somehow in a 24 hour period was able to get my car loan funded thru TFS without my permission because on 7/24 they needed to talk to me and I refused to call to them. Forwarding this complaint to TFS and to Attorney general who will hopefully do research and see how dealership fraudulently was able to get deal funded. Beware finance will never answer the phone Beware after you buy the car and leave dealership will almost completely stop talking to you once they made the sale, prior to making the sale they will answer phone or txts anytime of day. Beware finance will get you to not pay cash and finance with their banks to earn commissions or pay from the banks they force you to go to even if rate is 2 times higher. Beware when you call to talk to a manager they act arrogant and annoyed you’re bringing a problem to them. Do yourself a favor and buy a Toyota from any dealership but here. Worst experience ever.

Got a really good deal on a 2024 trd pro 4runner, my salesman chris was really good about keeping in contact and walking me through getting my first new car.

very careful with this establishment. We have bought a few different vehicles from the Peterson Group. We will not be buying anything else from them. We bought a vehicle with 2 keyless entry fobs. We noticed one did not work when we got home. We called and they said to bring it back down and they would fix it. So I took a day off work to go back down there as they told me too. When I get down there they said that there was nothing they could do for us. We even bought a 5 year bumper to bumper warranty. I would be very leery of their service department as well. I was told that their service department didn't even know how to program it. It's a shame that they will lose a loyal customer over a key fob.

My daughter found a vehicle at Peterson Lexus. I took the vehicle to my local mechanic and the vehicle had $600 - $700 worth of engine repair expenses including belt damage, spark plugs, fluid levels low, sunroof issues, and brake replacement. Nothing big, as this is a used vehicle, but enough that I wasn't going to be able to pay sticker cost and then put in an additional $700. I returned to the dealership, talked to sales guy Cullen, and said I'm not sure where to go from here with all of the issues. Cullen, referred to Tony Pitchley. Tony, appeared to make the issues easy, let's take off $700. All was good, except they repainted a section of the vehicle two days prior, and I asked for a guarantee. Tony wouldn't guarantee the paint but gave an additional discount ($200). At this point, I was pretty happy, a good experience with a bigger dealership is paying off. Everything changed after I signed off on the pre-sales contract. Cullen brought back the final contract with an elevated deal doc fee ($500). Cullen asked Tony about the doc fee, oh, they increased on March 1, 2024. I mentioned that's odd, I just bought a vehicle from LMH on March 6, and my doc fee was $400. Cullen, sorry, we can't change it. Okay, I'm paying $100 more than expected, not ideal, but not a deal breaker. I was unable to pick up the vehicle that day because they wanted to service it - I mentioned washing it and filling it up with gasoline, Cullen, yes (they never did either). Later that evening, I had a conversation with friends, they asked, did you ask if there are two keys? No why? Peterson Lexus has a reputation for not disclosing if they have two keys. It's going to cost you $200 - $400 for a FOB if they don't. I texted Cullen, and asked about a 2nd key, nope. Cullen then referred me to Tony, because I asked why this was not disclosed before the contracts were signed. The next day Tony called me into an office, and said, we sold as is, period. I understand, but for the $900 you discounted upfront, there is an added $300 - $500 that wasn't disclosed before the contracts. I'm now paying for all the repairs, elevated doc fee, and FOB. Tony was extremely unprofessional when I asked, why this was not disclosed before the contracts were signed. His response was, get out, I'm not answering your question, get out now. Keep in mind, I'm buying my daughter's first car, looking for a positive experience, and got blindsided by an undisclosed expensive, and very unprofessional individual. I've lived in Boise for 30 years, purchased several vehicles from dealerships, and was once in the financial car business and purchased vehicles at the Idaho Auto Auction. If I could give negative stars for how Tony handled the situation, I would. I hope to give others enough information to ask the correct questions before you sign off. Tony may have been in the industry for 20 years, but his language towards me was unprofessional and should not be accepted in any customer service industry.