Reviews
Tucker was great and help tremendously.
Tucker was great and help tremendously. Everyone involved chipped in and made sure I was satisfied.
Tucker was great and help tremendously.
Tucker was great and help tremendously. Everyone involved chipped in and made sure I was satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible experience, do not recommend.
Horrible experience, do not recommend. I have reached out to so called Internet Relations Specialist Makayla Bullis to ask for availability of a Toyota Venza. She sad that they have a policy of $1,000 NON-refundable deposit on a car that is still in transit. On top of it, in order to connect me to a sales person they need my driver license/address and phone number. Seems like a scam and waist of time.
Horrible experience, do not recommend.
Horrible experience, do not recommend. I have reached out to so called Internet Relations Specialist Makayla Bullis to ask for availability of a Toyota Venza. She sad that they have a policy of $1,000 NON-refundable deposit on a car that is still in transit. On top of it, in order to connect me to a sales person they need my driver license/address and phone number. Seems like a scam and waist of time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Had an appointment to test drive.
Had an appointment to test drive. After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to by a high qualities car for a fair price!
Had an appointment to test drive.
Had an appointment to test drive. After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to by a high qualities car for a fair price!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your recommendation and are delighted that you're happy with your new car. If you need anything in the future, don't hesitate to reach out. Thank you for choosing Peterson Toyota!
Went in to purchase a vehicle and went directly to the
Went in to purchase a vehicle and went directly to the manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him I dont want to be asked questions but only discuss price. Eventually got a salesman whom was ok. Looked at vehicle and told him resonable price (listed on internet) was fine + t&l. Agreed to a figure. Then in the end wouldnt accept CASH and only wanted a finance/loan option! How stupid! Went across the street to Lithia Ford and bought a new vehicle from them. Do youself a favor and go to Lithia!
Went in to purchase a vehicle and went directly to the
Went in to purchase a vehicle and went directly to the manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him I dont want to be asked questions but only discuss price. Eventually got a salesman whom was ok. Looked at vehicle and told him resonable price (listed on internet) was fine + t&l. Agreed to a figure. Then in the end wouldnt accept CASH and only wanted a finance/loan option! How stupid! Went across the street to Lithia Ford and bought a new vehicle from them. Do youself a favor and go to Lithia!
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mike, sorry things didn't work out. In the end, it sounds like you were able to find a vehicle and that is the most important thing. Enjoy your new ride!
I wish I could put zero stars.
I wish I could put zero stars. We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, and rotors. Luckily we bought an extended warranty that is covering some items but there is still close to $10,000 in repairs we will have to cover. These problems started not even 3 months after buying it. We went to what felt like every manager in the store to ask for help with costs just to be turned down because we bought the vehicle “as is”. We understand there is risk in buying a used vehicle but it is very upsetting to have so much go wrong in such a short amount of time. It seems as though they only cared about making a sale and not taking care of a customer. They say they provide the finest automotive experiences in the state of Idaho but that is unfortunately not the case.
I wish I could put zero stars.
I wish I could put zero stars. We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, and rotors. Luckily we bought an extended warranty that is covering some items but there is still close to $10,000 in repairs we will have to cover. These problems started not even 3 months after buying it. We went to what felt like every manager in the store to ask for help with costs just to be turned down because we bought the vehicle “as is”. We understand there is risk in buying a used vehicle but it is very upsetting to have so much go wrong in such a short amount of time. It seems as though they only cared about making a sale and not taking care of a customer. They say they provide the finest automotive experiences in the state of Idaho but that is unfortunately not the case.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Abby- You are leaving out a numerous amount of facts in your complaint. We want to clarify a few things here. You bought the vehicle in January 2024, and drove it for 8 months and 8,000 miles before the vehicle went into the shop. Not only that, you signed in no less than 7 places that the vehicle was an "AS-IS" vehicle. You were also permitted to take the vehicle to an independent mechanic of your choice for an inspection. We allow all potential buyers to do this. Furthermore, it's a model year 2018, meaning the manufacturer stopped offering any warranties sometime in 2021. How would our dealership, or any dealership for that matter be able to guarantee a 6 year old vehicle with 100,000+ miles will run longer than you expected. We also provided you a loaner car for the extent of the time your vehicle was in the shop. If you don't remember signing the "AS-IS' documents, please feel free to stop by and we will provide them for you to review. If you are going to villainize our dealership, it really is important to include all the facts, because we have done numerous things to help when it would've been very easy for us to not help at all on an "AS-IS" vehicle. As we have stated to you and your husband multiple times, we would be happy to trade you out of it for something else with lower miles. Please reach out if you have any other questions.
There are few points in your response that are not accurate/true. I bought the vehicle January 12th 2024 and it had to be towed to Peterson on July 3rd 2024. That is not even 6 months of driving it before it completely seized and went into limp mode as we were driving on a busy road. We noticed the suspension noise in April 2024 and it slowly got worse. Which we told our service guy. Not to mention, we got told it was fixed, got our car back for a week, just for it to happen again where we were finally told about the list of things wrong with it that were missed the week prior. It was in the shop for over a month and half. Yes, you provided a loaner vehicle, which we were grateful for, but honestly in our opinion that was the bare minimum that should have been provided to us for the amount of things having to be fixed on our vehicle not even 6 months into buying it. We were also told by the service guy at Peterson Chevy that the fluid in the front differential and transfer case were paste, not fluid, and there was no way that amount of build up could have happened in 6 months time. You also mentioned that “we were offered multiple times to trade you out of it for something with lower miles”. We never had this mentioned to us, not even once. We probably would have considered this option if we knew you guys were willing to take it back at all, but the repairs for the vehicle were $28,000 and we bought the vehicle for $30,000 so we would be in the hole either way. We also mentioned in the first review that we understood this was an AS-IS purchase, so your very passive aggressive comment about “if you would like to review the as is papers we signed please feel free to stop by” was very unnecessary and a bit unprofessional. We also were never offered to take the vehicle to an independent mechanic when we purchased the vehicle. This was never even brought up during the sale. Not to mention we had the sales representative with us for the entirety of both of our test drives so we never had a chance to take it somewhere even if we wanted to. I would hope any and all dealerships would be able to guarantee a 2018 vehicle run longer than 5 months without $30,000 worth of repairs needing to be done if it’s being sold on their lot. I’d highly suggest your inspections be a tad more thorough if even an extended warranty and the service representative at Peterson Chevy stated this problem was more than likely an issue before we purchased the vehicle. I would also suggest you train your sales team to not oversell a vehicle that they know nothing about. We were told that tires and breaks were new and they are now needing to be replaced 6 months later which isn’t right. We were taken advantage of for a sale and it is not being made right.
I purchased a Rav 4 Hybrid Woodland Edition from Dan
I purchased a Rav 4 Hybrid Woodland Edition from Dan Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive through the entire sales process. He explained things clearly. I have also been able to come back to see him for questions and he continues to be just as friendly. I've been a Toyota owner for 26 years so I really love the brand. Since customer service if very important to me, I would highly recommend him to anyone. Jason Hallum was also a great finance manager as well.
I purchased a Rav 4 Hybrid Woodland Edition from Dan
I purchased a Rav 4 Hybrid Woodland Edition from Dan Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive through the entire sales process. He explained things clearly. I have also been able to come back to see him for questions and he continues to be just as friendly. I've been a Toyota owner for 26 years so I really love the brand. Since customer service if very important to me, I would highly recommend him to anyone. Jason Hallum was also a great finance manager as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're delighted to hear that Dan provided you with such outstanding service during your purchase of the RAV4 Hybrid Woodland Edition. We’re also glad that Jason made your financing process smooth and enjoyable. Your loyalty to Toyota over the years is greatly appreciated, and we’re honored to have earned your trust once again. If you ever have more questions or need anything else, don’t hesitate to reach out. Enjoy your new RAV4, and thanks for the high recommendation!
Buyer beware bait and switch!
Buyer beware bait and switch! Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks and that I would have to finance and then could pay it off or refinance immediately and have “Pennie’s in interest” Went to dealership to purchase on 7/23 to buy new 4runner, filled out a credit application (reluctantly because I was paying cash “my bank cashiers check”) and was told I would be sent to one bank (TFS Toyota financial services). Wrote on deal paperwork and credit application, “one bank only.” Finance manager sends the application to two banks TFS and some Idaho credit union when I didn’t want multiple inquiries. Sign paperwork with TFS on 7/23 and left with vehicle. 7/24 dealership calls and says TFS won’t fund the deal until I answer a phone call and do phone interview. 7/24 I notice dealership has credit union listed all over paperwork. 7/24 call dealership back and ask for finance manager to call back. He never calls (probably because he was mad and irritated that I wouldn’t purchase his highly marked up financial services products and only calls people back that he makes commissions on) 7/25 call TFS and they tell me deal has not been funded 7/25 call Idaho credit union and they tell me deal has not been funded 7/25 call dealership ask to speak with finance manager, was told he was doing another deal. Called 4 times in 2 hour window with same response, left messages, left voicemails etc. 7/25 call dealership and ask to speak with finance director or gsm/gm, was told by receptionist they are all in a meeting and only person I could talk to is another finance manager who is unrelated to the deal. I tell that finance manager I do not want to finance with Idaho credit union and that the TFS loan isn’t funded so I would like to switch to my bank which is half the rate. He verifies nothing is funded and said he would have finance manager call me. 7/25 no one else calls me back 7/25 I get cashiers check from my credit union and overnight it to dealership. 7/25 I message salesman Andrew and finance manager and am told finance will call me. 7/26 check arrives at dealership 7/26 Aaron salesmanager calls me and says he got my check but it’s too late because they got the deal funded. And proceeds to rudely ask me if I want check sent back to me or back to my credit union. To summarize do not trust anything the dealership says, get everything in writing. Dealership either called TFS eluding they were me or somehow in a 24 hour period was able to get my car loan funded thru TFS without my permission because on 7/24 they needed to talk to me and I refused to call to them. Forwarding this complaint to TFS and to Attorney general who will hopefully do research and see how dealership fraudulently was able to get deal funded. Beware finance will never answer the phone Beware after you buy the car and leave dealership will almost completely stop talking to you once they made the sale, prior to making the sale they will answer phone or txts anytime of day. Beware finance will get you to not pay cash and finance with their banks to earn commissions or pay from the banks they force you to go to even if rate is 2 times higher. Beware when you call to talk to a manager they act arrogant and annoyed you’re bringing a problem to them. Do yourself a favor and buy a Toyota from any dealership but here. Worst experience ever.
Buyer beware bait and switch!
Buyer beware bait and switch! Put a deposit down on a vehicle to come purchase from out of state. Was told by the dealership that I can’t pay cash because of fraudulent checks and that I would have to finance and then could pay it off or refinance immediately and have “Pennie’s in interest” Went to dealership to purchase on 7/23 to buy new 4runner, filled out a credit application (reluctantly because I was paying cash “my bank cashiers check”) and was told I would be sent to one bank (TFS Toyota financial services). Wrote on deal paperwork and credit application, “one bank only.” Finance manager sends the application to two banks TFS and some Idaho credit union when I didn’t want multiple inquiries. Sign paperwork with TFS on 7/23 and left with vehicle. 7/24 dealership calls and says TFS won’t fund the deal until I answer a phone call and do phone interview. 7/24 I notice dealership has credit union listed all over paperwork. 7/24 call dealership back and ask for finance manager to call back. He never calls (probably because he was mad and irritated that I wouldn’t purchase his highly marked up financial services products and only calls people back that he makes commissions on) 7/25 call TFS and they tell me deal has not been funded 7/25 call Idaho credit union and they tell me deal has not been funded 7/25 call dealership ask to speak with finance manager, was told he was doing another deal. Called 4 times in 2 hour window with same response, left messages, left voicemails etc. 7/25 call dealership and ask to speak with finance director or gsm/gm, was told by receptionist they are all in a meeting and only person I could talk to is another finance manager who is unrelated to the deal. I tell that finance manager I do not want to finance with Idaho credit union and that the TFS loan isn’t funded so I would like to switch to my bank which is half the rate. He verifies nothing is funded and said he would have finance manager call me. 7/25 no one else calls me back 7/25 I get cashiers check from my credit union and overnight it to dealership. 7/25 I message salesman Andrew and finance manager and am told finance will call me. 7/26 check arrives at dealership 7/26 Aaron salesmanager calls me and says he got my check but it’s too late because they got the deal funded. And proceeds to rudely ask me if I want check sent back to me or back to my credit union. To summarize do not trust anything the dealership says, get everything in writing. Dealership either called TFS eluding they were me or somehow in a 24 hour period was able to get my car loan funded thru TFS without my permission because on 7/24 they needed to talk to me and I refused to call to them. Forwarding this complaint to TFS and to Attorney general who will hopefully do research and see how dealership fraudulently was able to get deal funded. Beware finance will never answer the phone Beware after you buy the car and leave dealership will almost completely stop talking to you once they made the sale, prior to making the sale they will answer phone or txts anytime of day. Beware finance will get you to not pay cash and finance with their banks to earn commissions or pay from the banks they force you to go to even if rate is 2 times higher. Beware when you call to talk to a manager they act arrogant and annoyed you’re bringing a problem to them. Do yourself a favor and buy a Toyota from any dealership but here. Worst experience ever.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Got a really good deal on a 2024 trd pro 4runner, my
Got a really good deal on a 2024 trd pro 4runner, my salesman chris was really good about keeping in contact and walking me through getting my first new car.
Got a really good deal on a 2024 trd pro 4runner, my
Got a really good deal on a 2024 trd pro 4runner, my salesman chris was really good about keeping in contact and walking me through getting my first new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're happy to hear that you got a great deal on your 2024 TRD Pro 4Runner and that Chris provided excellent support throughout your first new car purchase. Enjoy your new ride, and don't hesitate to reach out if you need anything else. Thank you for choosing Peterson Toyota!
very careful with this establishment.
very careful with this establishment. We have bought a few different vehicles from the Peterson Group. We will not be buying anything else from them. We bought a vehicle with 2 keyless entry fobs. We noticed one did not work when we got home. We called and they said to bring it back down and they would fix it. So I took a day off work to go back down there as they told me too. When I get down there they said that there was nothing they could do for us. We even bought a 5 year bumper to bumper warranty. I would be very leery of their service department as well. I was told that their service department didn't even know how to program it. It's a shame that they will lose a loyal customer over a key fob.
very careful with this establishment.
very careful with this establishment. We have bought a few different vehicles from the Peterson Group. We will not be buying anything else from them. We bought a vehicle with 2 keyless entry fobs. We noticed one did not work when we got home. We called and they said to bring it back down and they would fix it. So I took a day off work to go back down there as they told me too. When I get down there they said that there was nothing they could do for us. We even bought a 5 year bumper to bumper warranty. I would be very leery of their service department as well. I was told that their service department didn't even know how to program it. It's a shame that they will lose a loyal customer over a key fob.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and apologize for any inconvenience you experienced with our service department regarding your keyless entry fob. We strive to provide exceptional customer service and regret that we fell short in this instance. Your review has been given to our management team and someone will be reaching out to you.
My daughter found a vehicle at Peterson Lexus.
My daughter found a vehicle at Peterson Lexus. I took the vehicle to my local mechanic and the vehicle had $600 - $700 worth of engine repair expenses including belt damage, spark plugs, fluid levels low, sunroof issues, and brake replacement. Nothing big, as this is a used vehicle, but enough that I wasn't going to be able to pay sticker cost and then put in an additional $700. I returned to the dealership, talked to sales guy Cullen, and said I'm not sure where to go from here with all of the issues. Cullen, referred to Tony Pitchley. Tony, appeared to make the issues easy, let's take off $700. All was good, except they repainted a section of the vehicle two days prior, and I asked for a guarantee. Tony wouldn't guarantee the paint but gave an additional discount ($200). At this point, I was pretty happy, a good experience with a bigger dealership is paying off. Everything changed after I signed off on the pre-sales contract. Cullen brought back the final contract with an elevated deal doc fee ($500). Cullen asked Tony about the doc fee, oh, they increased on March 1, 2024. I mentioned that's odd, I just bought a vehicle from LMH on March 6, and my doc fee was $400. Cullen, sorry, we can't change it. Okay, I'm paying $100 more than expected, not ideal, but not a deal breaker. I was unable to pick up the vehicle that day because they wanted to service it - I mentioned washing it and filling it up with gasoline, Cullen, yes (they never did either). Later that evening, I had a conversation with friends, they asked, did you ask if there are two keys? No why? Peterson Lexus has a reputation for not disclosing if they have two keys. It's going to cost you $200 - $400 for a FOB if they don't. I texted Cullen, and asked about a 2nd key, nope. Cullen then referred me to Tony, because I asked why this was not disclosed before the contracts were signed. The next day Tony called me into an office, and said, we sold as is, period. I understand, but for the $900 you discounted upfront, there is an added $300 - $500 that wasn't disclosed before the contracts. I'm now paying for all the repairs, elevated doc fee, and FOB. Tony was extremely unprofessional when I asked, why this was not disclosed before the contracts were signed. His response was, get out, I'm not answering your question, get out now. Keep in mind, I'm buying my daughter's first car, looking for a positive experience, and got blindsided by an undisclosed expensive, and very unprofessional individual. I've lived in Boise for 30 years, purchased several vehicles from dealerships, and was once in the financial car business and purchased vehicles at the Idaho Auto Auction. If I could give negative stars for how Tony handled the situation, I would. I hope to give others enough information to ask the correct questions before you sign off. Tony may have been in the industry for 20 years, but his language towards me was unprofessional and should not be accepted in any customer service industry.
My daughter found a vehicle at Peterson Lexus.
My daughter found a vehicle at Peterson Lexus. I took the vehicle to my local mechanic and the vehicle had $600 - $700 worth of engine repair expenses including belt damage, spark plugs, fluid levels low, sunroof issues, and brake replacement. Nothing big, as this is a used vehicle, but enough that I wasn't going to be able to pay sticker cost and then put in an additional $700. I returned to the dealership, talked to sales guy Cullen, and said I'm not sure where to go from here with all of the issues. Cullen, referred to Tony Pitchley. Tony, appeared to make the issues easy, let's take off $700. All was good, except they repainted a section of the vehicle two days prior, and I asked for a guarantee. Tony wouldn't guarantee the paint but gave an additional discount ($200). At this point, I was pretty happy, a good experience with a bigger dealership is paying off. Everything changed after I signed off on the pre-sales contract. Cullen brought back the final contract with an elevated deal doc fee ($500). Cullen asked Tony about the doc fee, oh, they increased on March 1, 2024. I mentioned that's odd, I just bought a vehicle from LMH on March 6, and my doc fee was $400. Cullen, sorry, we can't change it. Okay, I'm paying $100 more than expected, not ideal, but not a deal breaker. I was unable to pick up the vehicle that day because they wanted to service it - I mentioned washing it and filling it up with gasoline, Cullen, yes (they never did either). Later that evening, I had a conversation with friends, they asked, did you ask if there are two keys? No why? Peterson Lexus has a reputation for not disclosing if they have two keys. It's going to cost you $200 - $400 for a FOB if they don't. I texted Cullen, and asked about a 2nd key, nope. Cullen then referred me to Tony, because I asked why this was not disclosed before the contracts were signed. The next day Tony called me into an office, and said, we sold as is, period. I understand, but for the $900 you discounted upfront, there is an added $300 - $500 that wasn't disclosed before the contracts. I'm now paying for all the repairs, elevated doc fee, and FOB. Tony was extremely unprofessional when I asked, why this was not disclosed before the contracts were signed. His response was, get out, I'm not answering your question, get out now. Keep in mind, I'm buying my daughter's first car, looking for a positive experience, and got blindsided by an undisclosed expensive, and very unprofessional individual. I've lived in Boise for 30 years, purchased several vehicles from dealerships, and was once in the financial car business and purchased vehicles at the Idaho Auto Auction. If I could give negative stars for how Tony handled the situation, I would. I hope to give others enough information to ask the correct questions before you sign off. Tony may have been in the industry for 20 years, but his language towards me was unprofessional and should not be accepted in any customer service industry.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you did not have a positive buying experience. We've passed your concerns on to our management team.
Great! I hope you post the name.of the individual you "passed these concerns" on to and I'll follow up how this individual will prevent this from happening to any potential buyers in the future.