Peterson Auto Group

We were going to buy a used car but Tony Peck made sure we liked the new one. And he helped us get a good price. The car was delivered fueled up and pristine. The only complaint is that the first time I went their computers were down and I had to return.

I am compelled to share my disappointing experience with Peterson Toyota at 9101 Fairview Ave, Boise, Idaho. On October 28, 2023, I collected my brand new 2024 RAV4 Hybrid XLE, a purchase I had eagerly anticipated for 2 months. Unfortunately, the excitement was short-lived. After I arrived home, I noticed ten deep nicks on the hood, some revealing metal, some of them lined up on a line as if something sharp was dragged on the hood. Also, an unwashed and dusty roof clearly indicated inadequate application of the “Permaplate” service or no application, which I had paid $799 for. When I raised these concerns, the salesperson attributed the damage to “rock chips” while driving home from the dealership and offered no assistance to the matter. While escalating the matter to the sales manager, I insisted that they make it right. He stated that if I was “so demanding” he would not help me but if I was more cooperative he would see what they could do. I met another manager the next day. He reviewed surveillance footage and said that the footage confirmed that I walked up to the vehicle before driving off the dealership and that was my last chance to inspect the car, I signed the paper and drove home, thus they are not at fault. He told me, “Once you get your hood fixed, we will go ahead and re-Parmaplate that for ya.” I have never felt so dismissed, disrespected, and dishonored in this manner in my life. There is no doubt that Toyota is one of the best automotive manufacturers. However, this dealership adopts an attitude that suggests, "If you have an issue with us, we have plenty of other interested buyers for our cars, so your concerns are not a priority." Buyers should exercise the greatest caution if they choose to buy a Toyota from this dealership. Peterson Toyota's lack of accountability and customer satisfaction in this matter is nonsensical and illogical, and it does not match the high standard of the Toyota Brand that the Corporate and the public expect. I'm seeking a fair resolution, including proper repairs to the hood with warranty and an adequate reapplication of Permaplate. I hope this review serves as a wakeup call for their accountability in customer service and how their poor interactions with customers directly impact Toyota’s brand image adversely. I urge customers to proceed with the utmost caution when they plan to buy their dream car, so that it will not turn into the biggest nightmare like mine at the cost of years of hard work of saving that kind of money.

Tom was so helpful in getting us into our dream car following our Sienna being totaled. He made the process easy, despite our situation being complicated.

Alisha Yeates is the best dealer who ever met in USA. Actually, I just immigrated to Boise from South Korea with my family. I needed a family car. I don't know the US traffic system and what car is good and safe. Alisah explained so kindly about each car's merits and demerits. I was so thankful her. Also, she is experienced dealer. When I received the car, she is so knowledgeable for new car's techniques. I'm also thinking of buying a second car for my commute to work from Alisha.

Bought a used 2021 Toyota Rav4 Hybrid through salesman Zach last Labor Day afternoon. Zach was a nice young man and my husband and I got caught up in the excitement of a newer vehicle purchase and should have given it a day to think it over. I lost sleep that night thinking about how the vehicle had been in a moderate/severe accident (Carfax showed sideswiped), I paid only 3.5K less that a comparably equipped new Rav4 hybrid (with no miles instead of 29K) and would have been fine with the 9-12 month wait. In addition, the used Rav4 needed new tires and only came with one Fob. Came back with it to Peterson Lexus the next morning thinking that they would not want me to be an unhappy customer, not deposit my check and take me over to Peterson Toyota next door so I could get a new Rav4 ordered (part of the same auto group). But no.... they were fine with having an dissatisfied customer. Tony, the sales manager, just said "No we can't do that." and handed me off to the Brandon, the general manager, who in a round about way said the same. I later went online and learned that most dealerships will not take a car back but some good ones will in a reasonable amount of time to gain customer loyalty. They could have, at the very least, showed me a trace amount of empathy, reassured me with detailed info on how great the car was, and paid for the spare fob I was missing....something. I am not an unreasonable person and have worked in high end retail sales for many years so it was a bit shocking to me how poorly this situation was handled that I would never have expected this from a Lexus dealership. Because these managers were so stern & uncaring, I felt that they must have had trouble selling this car and that they needed to unload it (was there more to the car's history?) cause Rav4 Hybrids are in such demand these days. Peterson Auto Group could have had even more of my money if this had been turned into a new car purchase but instead they receive a bad review from an unhappy customer who will steer clear from this dealership in the future and let friends and family know to do the same.

The Buying process was herrendous, I went in to buy a lease from the dealership and after about an hour wait and being handed off to three different people I started the process. During this process I signed a document for the price of my vehicle, it was the agreed upon price and what I thought was going to be on the loan. However my mistake is not reading every word of what I was signing, they put into the loan agreement without asking me a car warranty that I explictly stated I did not want. If you are buying a new car you are treated like royolty, if you are trying to do anything else you are an inconvience. Again it was my mistake, but my impression of the dealership was that they had integrity, and I had my guard down to the experience I have had with a Sales man that does not currentlly work there anymore.

I needed to buy two cars last year and as I’m not from the area and was looking for good, reliable second hands without trouble. I choose to buy them at Peterson (Boise & Nampa) with the thought it being a reputable company. Although asking a high price for a secondhand car, if it would run without significant hassle for a couple of years, it would be worth it (I hoped). During the 90 days warranty I brought it back for a check as the car was overheating (first time driving in the hills) and running rough. Looking back now, after diagnosing, it showed history codes for overheating before apparently and a code for torque converter clutch solenoid error (before purchase). Issue was ‘resolved’ by Peterson by replacing spark plugs, coolant bypass assembly and coolant temp sensor. I’ve been using the car after that only to commute in town and it seemed to work ok until I drove for the second time in the hills resulting in the same issue as before; overheating again and the engine light appeared. Unfortunately driving it the second time in the hills and noticed overheating again was after the 90 days warranty was passed. I brought the car in for a diagnose and (surprise), this time the conclusion was, (in line with unaddressed error from before the purchase), the torque converter is locking up and recommendation to have it replaced together with the transmission and some other parts => total cost ~$8k! Oh and we can’t help you repair it, bring it to Ford… Feedback was that I should have come back again within the 90 day warranty, that they fixed the issue according to their diagnose. I would if I had driven in the hills within warranty time.... As I had only be driving it around town, overheating hadn’t shown again the issues in time within warranty. What highly frustrates me though is that the issue causing $8k of cost had shown up before but wasn’t fixed by Peterson before selling me this ‘reliable purchase from reputable Peterson’. At first the (sales) people at Peterson where very ‘understanding’, “we’ll find a way to support you, we’ll help you out to trade you out of the car”. But when I asked for a concrete trade in proposal, nothing was presented and this ‘compassion’ were just empty promises. As well all the sales training tricks to get rid of me were used. When requesting a follow up meeting to find a solution all of a sudden the sales manager I had been talking to earlier was in meetings for the next 5 days (though did answer questions from the sales reps instantly...) and the people I did get a chance to talk to kept referring me to other departments to clean their slate or couldn’t make any support decision as it was ‘outside of their paygrade’. Conclusion; • The assumption you’re better off buying a secondhand car at Peterson is proven wrong in my occasion. Historic error codes weren’t addressed before selling me the car, causing me high cost outside the warrantee period due to relative high purchase and now high repair cost. They were not able to repair the car. Apparently, there’s no difference in quality & service with the non-reputable car dealers around the block. • I’m highly disappointed with how I was treated trying to explain my issue and, in the end, Peterson not coming with anything to help me in this situation, despite false promises made first. On contrary, every trick was put in place to try to avoid or pass me on to someone else in the company who in the end wouldn’t help me out either. As I purchased two cars at Peterson in one year, I’d expected more solution focused behavior as client from Peterson. Peterson is from now on definitely a no-go for me.

Andrew was great. He listened to what we needed and worked to locate a vehicle that worked for us. No pressure to wedge us into something we didn’t want.

Terrible customer service. Cost me a small fortune to license my vehicle even though they charged a whopping $505.00 in fees they kept most of it. On top of that I only received one key fob with my vehicle which had 44 miles on it. Cost me around $600.00 for a second key fob and programming at another dealer. BUYERS BEWARE

Mike Henderson and Katlin (we didn't get her last name) made buying our very specific Jeep easy! We flew from out of town to make the purchase and we were only at the dealership 45 and we were on the road. Mike made sure everything was ready and taken care of when we walked in. Thank you, Mike, for all your hard work, we love our new ride!