Larry H. Miller Honda Boise

Several months ago I brought my 2013 Accord in for a tune-up. The old spark plugs were left inside the engine compartment causing a terrific rattle. I then noticed immediately that my car was missing. I couldn’t bring my car in right away but when I did the engine was still missing. An evaluation was performed on my car and it was found that the new spark plugs that were installed by the Larry Miller shop had already fouled. Afterwards my engine was still missing. Let me remind you that my car wasn’t missing until after the tune-up. They decided that a valve adjustment was necessary. After their adjustment I lost between 5-9 mpg and it made no difference in the missing. Several other tests were performed but, to no avail. I took my car back, yet again, I told the service advisor about losing the gas mileage and that the spark plugs they put in had gone bad and he said that I probably needed rings. I said if I needed rings that the mechanic who changed the bad plugs out would’ve said something at that time. He then rested his fingertips on one of my tires and said I needed an alignment. So, after all this inconvenience, my engine is still missing, I’ve paid for a valve adjustment that did nothing but cause me to lose gas mileage that wasn’t addressed even after I called and left a message for the service advisor. I think it might be wise to find a competent Honda mechanic and a shop advisor who doesn’t pad his wallet with unneeded commission fees. R. Mark Johnston

If I could give it 5 negative stars I would. This place is absolute nightmare to deal with! I tried to buy a new car there about 14 times on different days over a period of several months. Each time, they could not find the keys, could not find the car, could not find an agent, and the list of excuses goes on and on. They kept calling non stop but each time I went in they had another excuse. Tired of the games, I drove over to Tom Scott Honda where I received excellent service and bought a brand new car within an hour. This last spring I brought my car to LMH as the tire pressure light came on. I sat there for hours waiting for them to check my tire. They forgot to do it and then could not find my car. I ended up driving it over to Tom Scott. Today, I decided to give you one final chance as I needed an oil change and Tom Scott had no openings until Monday. Your online scheduling showed you had many opening which were showing as 15 minutes apart and running until 4:30. I selected the last one available. At 4:00 a female called and left a message that they close at 5:00 and if I want my car serviced I would need to be there before 4:00 or they would not be able to do it. I tried calling her back but no answer x3. Then I got 2 texts from the service department from a male asking if I could be there at 4:00. It was after 4:00 then. I text back and got no reply. I tried calling the number x2 and got no answer. I called LMH and got no answer. I found a number for the service department and a male answered. He stated he knew about the situation and stated I would need to be there by 4:00. I informed him it was after 4:00 so no I could be there in the past. I asked why they did not call earlier and he had no response but "thanked me for doing business with LMH". Um, I have actually never done business with LMH. If you are not interested in selling, fixing, or servicing cars why stay in business?

Employees could not tell me where my car was after waiting over an hour and a half. Finally, they found it and told me nothing had been done on it even though it was scheduled for oil change and maintenance. Other people indicated they thought the place was a big chaos. Nothing offered to appease me. Schedule something only after verifying they are being effectively managed.

This had to be the easiest purchase ever. Raquel is absolutely fantastic and extremely easy to talk with. Clint also helped tremendously. I highly recommend purchasing from them.

This review is regarding my experience with Cooper Blanc who helped me determine if a new Honda vehicle would provide the best ingress/egress and seat height for my mobility-challenged husband who has dementia. Although Honda didn't manufacture a vehicle that solved our needs, Cooper could not have been more helpful and kind in helping me size up the passenger door opening sizes and passenger seat heights -- with absolutely no pressure to purchase. Thank you, Cooper, for your help, kindness and compassion. I highly recommend Cooper Blanc to anyone who wants to consider purchasing a vehicle from Larry H. Miller Honda Boise.

Two weekends ago I found a 2019 Jetta S 1.4L at LM Honda of Boise online that fit my purchase criteria. I took the day off of work to shop the car. Shortly after I arrived I met Salesman, Dick Wilson. From the start, throughout the entire process, test drive, inspection, and purchase, Dick was a pleasure to work with. He was kind, no-pressure, respectful, and knowledgeable. Dick sets the bar high in his field of discipline. Also, the tire repair kit and compressor was missing from the car and he got right on finding a replacement. I’ll be a repeat customer.

With the help of our awesome salesman, Dony Harris, we were able to manage a complicated situation in buying a new 2023 Honda CRV. Larry Miller Honda did a great job facilitating our trade in and purchase. We would highly recommend them for their honesty and customer care.

Having purchased 2 vehicles from LHM in past 7 years, continue to go to Service Tech/Writer/Mgr. Tyler McClain for sage technical advice. Most recent is for new tires for wife's 2015 CRV AWD Touring vehicle. Shopped major tire outlets in area and Tyler matched then beat the best written quote by $50.00.

I am beyond impressed with the customer service we received from Cooper Blanc! I have never experienced such a wonderful time purchasing a car! Cooper took his time and taught me everything I needed to know about my new Honda passport!! I highly recommend Larry H Miller but most of all go see Cooper Blanc if you want a personable and outstanding customer service!!

I have purchased the last two cars from this dealership.. They have been fantastic to work with on both occasions, and they will be my go to dealer for any Honda product they carry. Jake was not pushy and quite honest a pleasure to work with. Thank you!!