Larry H. Miller Honda Boise

We bought a CERTIFIED 6 mo old car with less than 10k miles, and had to return less than 24 hours for repairs. They said the part would be in on Monday - no word from them on Monday. Had to call twice on Tuesday to find out what was going on. Meanwhile, day two of having the car, we noticed a significant dent in the front bumper and fender, which was not mentioned on the certification inspection. I have no confidence in their 'inspection", and resent that they up-charge you for a service that allows broken parts and body damage to pass.

Our CRV wouldn't start. Got it in to LHM Honda. They replaced my 27 month old 700 CCA INTERSTATE battery with fresh Honda factory 500 CCA, tested my electrical system including alternator & starter. Returned used INTERSTATE battery to big box store for full refund. All LHM HONDA service personnel were exceptionally helpfull, courteous & professional. Bravo Zulu to Jasmine, Antonio, Mike & Garrett. Past 9 years purchased two Honda's from LHM in Boise. Always impressed with LHM in spite of recent corporate changeover of personnel they continue to earn our business.

Dick Wilson is great. This is a big dealership, but they are fair and easy to work with.

Great place if you love having negative equity, a staff that doesn't communicate with each other, relentless emails and texts, getting ripped off and wasting an entire day for an oil change.

Several months ago I brought my 2013 Accord in for a tune-up. The old spark plugs were left inside the engine compartment causing a terrific rattle. I then noticed immediately that my car was missing. I couldn’t bring my car in right away but when I did the engine was still missing. An evaluation was performed on my car and it was found that the new spark plugs that were installed by the Larry Miller shop had already fouled. Afterwards my engine was still missing. Let me remind you that my car wasn’t missing until after the tune-up. They decided that a valve adjustment was necessary. After their adjustment I lost between 5-9 mpg and it made no difference in the missing. Several other tests were performed but, to no avail. I took my car back, yet again, I told the service advisor about losing the gas mileage and that the spark plugs they put in had gone bad and he said that I probably needed rings. I said if I needed rings that the mechanic who changed the bad plugs out would’ve said something at that time. He then rested his fingertips on one of my tires and said I needed an alignment. So, after all this inconvenience, my engine is still missing, I’ve paid for a valve adjustment that did nothing but cause me to lose gas mileage that wasn’t addressed even after I called and left a message for the service advisor. I think it might be wise to find a competent Honda mechanic and a shop advisor who doesn’t pad his wallet with unneeded commission fees. R. Mark Johnston

Employees could not tell me where my car was after waiting over an hour and a half. Finally, they found it and told me nothing had been done on it even though it was scheduled for oil change and maintenance. Other people indicated they thought the place was a big chaos. Nothing offered to appease me. Schedule something only after verifying they are being effectively managed.

This had to be the easiest purchase ever. Raquel is absolutely fantastic and extremely easy to talk with. Clint also helped tremendously. I highly recommend purchasing from them.

This review is regarding my experience with Cooper Blanc who helped me determine if a new Honda vehicle would provide the best ingress/egress and seat height for my mobility-challenged husband who has dementia. Although Honda didn't manufacture a vehicle that solved our needs, Cooper could not have been more helpful and kind in helping me size up the passenger door opening sizes and passenger seat heights -- with absolutely no pressure to purchase. Thank you, Cooper, for your help, kindness and compassion. I highly recommend Cooper Blanc to anyone who wants to consider purchasing a vehicle from Larry H. Miller Honda Boise.

Two weekends ago I found a 2019 Jetta S 1.4L at LM Honda of Boise online that fit my purchase criteria. I took the day off of work to shop the car. Shortly after I arrived I met Salesman, Dick Wilson. From the start, throughout the entire process, test drive, inspection, and purchase, Dick was a pleasure to work with. He was kind, no-pressure, respectful, and knowledgeable. Dick sets the bar high in his field of discipline. Also, the tire repair kit and compressor was missing from the car and he got right on finding a replacement. I’ll be a repeat customer.

With the help of our awesome salesman, Dony Harris, we were able to manage a complicated situation in buying a new 2023 Honda CRV. Larry Miller Honda did a great job facilitating our trade in and purchase. We would highly recommend them for their honesty and customer care.