Larry H. Miller Honda Boise

I brought my 2017 Honda CR-V to Larry H Miller for an oil change, and I’m so glad I did. I’ve owned this car for seven years with no major issues, and I recently passed it down to my high-school-aged daughter, so safety and proper care are very important to me. Zackary D was incredibly kind and professional from start to finish. While waiting, my phone battery was dead and I almost missed an important business call—he went out of his way to find me a charging cable so I could keep working comfortably. What truly surprised me was the headlight issue. My headlights had become very cloudy over time, and another shop had quoted me over $2,000 to replace them. Bella from the service department took the time to professionally clean the headlight covers with what seemed like a special solution, and they became completely clear again—no replacement needed at all. I was genuinely impressed by the teamwork between Zackary and Bella. Thanks to them, I saved a significant amount of money and now feel confident that my daughter can drive the car safely. This was real, thoughtful customer service, not just routine service. Highly recommended. ⭐⭐⭐⭐⭐

Dealer needs to overhaul this franchise. You spend way too much time talking here. They could learn a lot from the CarMax model in Meridian.

Fine customer service by Katie W (service dept) Arranged my travel home and back for pickup. Repairs not cheap but done right. No complaints.

We bought a CERTIFIED 6 mo old car with less than 10k miles, and had to return less than 24 hours for repairs. They said the part would be in on Monday - no word from them on Monday. Had to call twice on Tuesday to find out what was going on. Meanwhile, day two of having the car, we noticed a significant dent in the front bumper and fender, which was not mentioned on the certification inspection. I have no confidence in their 'inspection", and resent that they up-charge you for a service that allows broken parts and body damage to pass.

Our CRV wouldn't start. Got it in to LHM Honda. They replaced my 27 month old 700 CCA INTERSTATE battery with fresh Honda factory 500 CCA, tested my electrical system including alternator & starter. Returned used INTERSTATE battery to big box store for full refund. All LHM HONDA service personnel were exceptionally helpfull, courteous & professional. Bravo Zulu to Jasmine, Antonio, Mike & Garrett. Past 9 years purchased two Honda's from LHM in Boise. Always impressed with LHM in spite of recent corporate changeover of personnel they continue to earn our business.

Dick Wilson is great. This is a big dealership, but they are fair and easy to work with.

Great place if you love having negative equity, a staff that doesn't communicate with each other, relentless emails and texts, getting ripped off and wasting an entire day for an oil change.

Several months ago I brought my 2013 Accord in for a tune-up. The old spark plugs were left inside the engine compartment causing a terrific rattle. I then noticed immediately that my car was missing. I couldn’t bring my car in right away but when I did the engine was still missing. An evaluation was performed on my car and it was found that the new spark plugs that were installed by the Larry Miller shop had already fouled. Afterwards my engine was still missing. Let me remind you that my car wasn’t missing until after the tune-up. They decided that a valve adjustment was necessary. After their adjustment I lost between 5-9 mpg and it made no difference in the missing. Several other tests were performed but, to no avail. I took my car back, yet again, I told the service advisor about losing the gas mileage and that the spark plugs they put in had gone bad and he said that I probably needed rings. I said if I needed rings that the mechanic who changed the bad plugs out would’ve said something at that time. He then rested his fingertips on one of my tires and said I needed an alignment. So, after all this inconvenience, my engine is still missing, I’ve paid for a valve adjustment that did nothing but cause me to lose gas mileage that wasn’t addressed even after I called and left a message for the service advisor. I think it might be wise to find a competent Honda mechanic and a shop advisor who doesn’t pad his wallet with unneeded commission fees. R. Mark Johnston

Employees could not tell me where my car was after waiting over an hour and a half. Finally, they found it and told me nothing had been done on it even though it was scheduled for oil change and maintenance. Other people indicated they thought the place was a big chaos. Nothing offered to appease me. Schedule something only after verifying they are being effectively managed.

This had to be the easiest purchase ever. Raquel is absolutely fantastic and extremely easy to talk with. Clint also helped tremendously. I highly recommend purchasing from them.