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The Best and Chris Was the Best Among to Work With
The leadership team obviously hires and trains well and judging from the quality of the people, they must be sincere in wanting to build their business by doing the best they can for customers. Best dealership I have worked with. Chris, the repair manager, was fantastic.
2015 Honda Civic
The sales man was great and i was only in the dealership for a hour and forty five and all the paper work was fast and as a first time buyer i got great deals
Recently purchased a vehicle from Larry H Miller Honda Boise. Before getting into the entire story, the TL;DR version of my experience is that this dealership embodies everything people hate about dealerships; they are sneaky, untrustworthy, rude, and opaque. There is no focus on customer service. Save yourself the trouble and go elsewhere. Now, the full story. I came in on a saturday, with the goal of getting the dealership's best offer on the vehicle I wanted, and thinking it over for a day before deciding on it versus some other vehicles I was considering. The dealer gave me an offer, in writing, which I told them was too high. They came back with another offer, but didn't provide it in writing. I asked for the written offer, but Scott Patton (sales manager) said he would not provide it. I found that very odd. Still, my salesman assured me we were in agreement about the offer. On tuesday morning, I called back to confirm, and they confirmed the offer. When I came into the dealership, surprise surprise, the offer was not what we had agreed on. I spoke to Scott Patton and ultimately the General Manager Brad Moore, both of whom basically said "your salesman made a mistake, sorry he is new here," and then "we had some power outages earlier in the day." None of the excuses were genuine, and none explained why they refused to give me a written offer. Getting Brad Moore (the GM) to apologize was like pulling teeth, and his apology was disingenuous in the extreme. It is very clear that LHM honda is run by management who think only about the bottom line, not at all about customer service or a clear, transparent process for buying vehicles. Edit: to be clear, our salesman Joe was not the problem here. He did a fine job. The problem was with Scott (who refused to give a written offer), and Brad who refused to accept responsibility for the mistake.
Thank you for providing your feedback David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. It's troublesome to hear that you felt my apology was disingenuous even after offering you one year of complimentary maintenance for the misunderstanding. As I stated while you were here we take extreme pride in our reputation. I am always available to discuss this further if you would like. Brad Moore 208-947-6650
Excellent experience no complaints whole process was very smooth all negotiations done through email. Recommend to anyone looking to buy a new car. Sales advisor was very professional.
After calling in with questions regarding the purchase of a 2019 Honda CR-V I was referred to product specialist Tanner. Tanner was very knowledgeable about the CR-V's and Honda's product line. However, since Tanner is not a sales manager, he was unable to help me gather exact numbers for my trade etc, so he passed me along to a sales manager named Shawn. I/Tanner provided Shawn with information about the deal, including offers I had received from my local Honda dealer. I informed him that I am a Costco member and would like to see prices accordingly. After providing me Costco rate for their vehicle, I informed him that his offer was still only /- $100 off of my local offer. He was very quick to sharply inform me that my local (smaller) dealership was selling the car outside of Costco's selling parameters and that they would not be able to beat that price, but that "he would see". Lo and behold, 10 minutes later, I am offered a deal $500 less than the original price I was quoted which "too low" for Costco's auto buying program. I asked Shawn if he could email me the numbers for the deal, so I could have a copy for my records and I could compare it to other dealers around the area. While I understand they will make less money off of me if I shop around offers, simply refusing am email and telling me "no, I will not send you an email so you can shop around offers and lose us money" is for sure a hard and extremely fast way to lose my business. If you are in the market for a Honda, I would personally recommend you walk across the street to Lyle Pearson Acura and buy a car from them, new or used. Larry H. Miller Honda is out to make more money off of you than even regular car dealerships are. They will never have my business and I would strongly caution you bringing your business there.
Great buying experience!
Great buying experience. Everyone in my buying expirence was great! Sales (Damian), sales manager (Scott), and finance (Justin). I was in and out; in about hour and half, yes that's right. I never felt pressured into buying or getting an extra warranty. The guys there listened and cared that I'd leave feeling like winner. Thanks!
Purchased a new vehicle
Excellent customer service. Test drove cars at four other dealerships but came back to the civic. Can’t beat the gas’s mileage, styling, options and reliability!
Brad and Justin were very quick and thorough. They made the buying process very quick and easy. We even drove 4 hours from across the state to go to these guys.
Best Experience EVER!
Matt T. Was extremely helpful. Not only helped me get into my first car, but after it was totaled, he helped me get into my 2nd car. Put it a lot of time just to find me a perfect car that lenders will work with. 100 out of 10. Would HIGHLY recommend.
Justice and Mark did all that they could to assist me in getting into a vehicle that meets the needs of my family during a financially challenging time. They found me the lowest rate possible and also made sure that I had some warranty coverage. Justice helped me every step of the way and Mark patiently answered all my questions. I appreciate their help and the peace of mind they helped me to obtain by having reliable transportation. Thank you!