Sheehy Volkswagen of Springfield

Only dealer that I've ever worked with that wouldn't sell me a car. Said they limited their scope to their general area bc of fraud. Then, had the audacity to say that it was to keep me from strife if there was a difficulty getting tags and registration bc of living in a different state. They advertise nationally but won't sell if you are outside the area. So, don't waste your time with this dealership. Also, discussed this car with them for 4 days by email, text, and phone with a salesman, internet sales manager, and sales manager before I was informed of this policy. Horrible business practice.

Recently purchased a used car. The salesman Bret was great. No hassles. Laid everything out very clearly and they replaced a belt for me because I asked them to. Was not necessary, but they wanted us to be happy.

Christine Roberts Huge thanks to Zakhar Demchenko at Sheehy Springfield for making our second car purchase in two years such a smooth and enjoyable experience! Through an introductory and pleasant conversation, we learned Zakhar had only been with the Sheehy team for about four months—yet his poise, knowledge, and calm, professional demeanor made it feel like he’d been there for years. He created a relaxed environment, guiding us through every part of the process with clarity and ease. Zakhar is not only a fantastic representative of the Sheehy brand but also someone who truly makes customers feel valued. We’re grateful we had the chance to work with him again!

Exceptional service from Lion King in the Service Dept. Will keep coming back in the future.

Great customer service- This dealership goes the extra mile to make sure your car is taken care of in the best way possible. I have purchased three cars from them and always use their service center for car maintenance

Always competent and helpful. Have been a customer at Sheehy VW for 20+ years. Service techs are knowledgeable, experienced and always on point. Wouldn’t take my Passat anywhere else!

Quality of the product was in question and unfortunately VW failed to help us on our 2023 Atlas SEL Premium R.

Regarding Unsatisfactory Experience Dear Customer Service, I am writing to formally express my extreme dissatisfaction with the service I received at [ D—-ri Sheehy VW and he’s mangers ] regarding my recent experience purchasing a vehicle. From the outset, I had interactions with your team that led me to believe we had reached a clear agreement on the vehicle price, both through text messages and in-person conversations. However, when I arrived at the dealership to finalize the sale, I was met with a completely different story. The representatives I dealt with not only attempted to change the agreed-upon price but also exhibited unprofessional behavior that I found disrespectful and disheartening. Instead of upholding the original agreement, they seemed intent on tricking me into accepting less favorable terms. This behavior reflects a severe lack of integrity and professionalism that I did not expect from an established dealership like Volkswagen. Furthermore, the atmosphere during my visit became increasingly uncomfortable as I felt dismissed and disregarded as a valued customer. Such treatment is unacceptable and has left a lasting negative impression of your dealership. I hope that you take this complaint seriously and ensure that your staff receives the necessary training to handle customer interactio

Had an excellent experience working with David Cox to purchase a brand new VW Tiguan. He was extremely knowledgeable, friendly and made the process extremely seamless. I am so happy with the service we received and would easily recommend this VW location to anyone. Ask for David! You won’t be disappointed!

I’ve purchased 3 VWs and one w/ a friend. I enjoy dealing with professionals that take time to communicate every detail and don’t condescend to women. Fair treatment for all! I Alway recommend this dealership.