Sheehy Volkswagen of Springfield

This dealership provides great, trusted service. It’s expensive, but I think all dealers and mechanics are.

Brought car for oil change. Recommended 75k checkup. Guy at counter recommended rotor replacement. “Anything wrong with them?” No, we want to replace them. “Why replace if they are fine?” So we are not liable. Bought car here with minimal pain, do not recommend service department.

I definitely recommended this place, I was so pleased in this dealer , they all nice people ,The sales consultant his name is David Cox and sale general manager Milad Hajebi. David made us feel comfortable and welcome, he was very helpful and patient, he took his time to answer our all questions, he has acknowledged and understands the vehicle. Milad he was nice and respectful when talking to us and very understanding, also I forgot the financial, he was very nice explaining everything what we needed he was patient to , overall all they have good customer service they stay until we finish even the shopping centre was closed, we’re very happy and thank all their customer service,

David Cox was great and professional Will definitely recommend him , thanks a lot buddy Abdul !

The service at Sheehy VW was great. Car needed tires, oil change & fluids. All done in a timely manner

I’ve been bringing my car here for the last 4 years and I’ve always received excellent service. Leon, my service adviser is awesome. Very knowledgeable, helpful, efficient, and pleasant. No matter what issue I call about he’s right on it scheduling and taking care of me. The waiting area is nice too. Clean and comfortable.

This was our first time purchasing a car at Sheehy, and the best car buying experience we’ve EVER had. Our salesperson, Bret was friendly, attentive, knowledgeable, and transparent. He went above and beyond to accommodate our needs at an extremely competitive price. Our finance person was equally as friendly, accommodating and knowledgeable. In the past, the car buying experience has taken all day. We were in and out in 2 hours! Sheehy will be our first stop the next time we need to purchase or lease a vehicle.

Outstanding customer service by care advisor Mr. Leon, he is very knowledgeable, efficient and pleasant to deal with. It has been great experience for car service. Thank you so much. Usama Abdelghany

Erin, my Service Advisor was great to work with. If my car ever needs any additional service, I will definitely go back to Erin

The only reason I didn’t give Sheehy VW 4-5 stars is that, after purchasing a 2025 Tiguan from the dealership on May 30, 2025, I have had the new vehicle in the service center 4 times as they have been trying to diagnose and resolve problems (“not available / working) with the Adaptive Cruise Control (ACC), Cruise Control, Travel Assist and with CarPlay repeatedly disconnecting. Today, Sheehy has had our Tiguan for 61 days (not counting Sundays when the service center is closed). I credit Leon King (Service Rep), Robbie Basallote (Service Manager) and Milad Hajebi (Sales Manager) for being cooperative and professional as they have worked with regional VW counterparts to find a solution to our problems. However, the fact remains that we don’t have possession of our car, which met the criteria of the Motor Vehicle Warranty Enforcement Act (“Lemon Law”) weeks ago. Note: With the latest update that the new Tiguan needs a replacement radar sensor, in 9 days, Sheehy will have had our Tiguan for as many days as we had it in our possession.