Reviews
Superb Teamwork
Outstanding service experience from arrival to departure! Five stars to Leon King and the amazing team of techs who deliver great customer and auto care every time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Excellent Customer Seevice
Excellent customer service from Blake and Ray! The team kept me up to date in every step of the repair process. Thank you for all you do!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Victoria, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
DO NOT RECOMMEND!!!
Do not recommend! Damaged my vehicle when I had it in for service and will not take responsibility. Overpriced. Left messages for the service manager with no response.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
We are new to Virginia and we’re in need of a VW dealership to service our 2018 Tiguan. Wonderful communication through the service appointment process. Work done in a timely fashion and military discount given!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
KS, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Give accurate information
The waiting time given by the agent was 2 and 1/2 hour for the service, they made me wait 5 hours for the service . Should have told me that because I didn’t have an appointment , the waiting time was indeterminate, and I would have made a better decision.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best service .
Buying a car new or used quite is easy at this delar ship, I bought my car from this dealer & doing all service, best customer service ever I have seen , very friendly helpful & knowledgeable in all aspects.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Angelo, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
High Quality Customer Service
James, my service coordinator does a phenomenal job every time I come for service. He and his colleague Jonah did an excellent job clarifying some information from the mechanic at work on my car. Thank you all for always giving great customer service! Also, The trade-in of my 2022 Volkswagen Passat to a 2023 Volkswagen Taos was smooth like silk! Jonathan was excellent and providing me information about my new car and worked well with finance to help me get the best deal for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joey, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service
Erin Anderson is my go to. Have worked with her since we bought the car in 2017. Very knowledgeable professional and personal. Great working with her and I will continue to come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great service
Great service during maintenance service. Worked with James. He is very patient and professional. I am very satisfied with the job they did on my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Annia, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great service department.
Very friendly and helpful staff. Kept me informed of the status of my recall service. Provided a loaner car while my car was being worked on. Made the entire process painless for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carl, we're happy you found our staff to be so supportive during your experience here at Sheehy Volkswagen of Springfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!