Fair Oaks Chrysler Jeep Dodge RAM

On June 10, I located a 2025 Certified Pre-Owned Ram through TrueCar and was promptly contacted by Sarah Sitowitz at FairOaks Chantilly. We agreed on a fair out-the-door price, and I signed the buyer’s order. Although I had pre-approved financing, I applied through the dealership after being told they might match the terms. After some back and forth, Finance Manager AJ eventually matched my rate. Because I was out of town on vacation, I made it clear that the entire transaction would need to be handled remotely. I requested a complete financing package to review before signing and having the vehicle delivered. Despite providing all required documentation and staying responsive via text and limited phone calls, the vehicle was delivered with: ❌ No financing agreement ❌ An incorrect buyer’s order ❌ Only one key (missing the second) ❌ No documentation confirming Certified Pre-Owned status or warranty details. Since delivery, I’ve received zero follow-up. My calls, texts, and emails to Sarah and the finance team have gone unanswered. After returning from vacation, I scheduled an appointment with AJ Noorzai on June 18 to finalize paperwork, correct the buyer’s order, order the missing key, and obtain CPO documentation. Instead, I was handed off to someone else who couldn’t complete most of these tasks. I initiated payment through my credit union on June 18, but the finance team didn’t complete their part until June 24. I had to escalate again on July 1 just to get the missing key ordered—thanks to someone named David. Still, no word from Sarah. As of today, July 9, my temporary tag expires tomorrow, and I still don’t have: 🚫 Permanent tag 🚫 Title 🚫 Second key What should have been a simple, straightforward transaction has turned into a frustrating and disappointing experience. I’ve made every effort to be proactive and cooperative, even while working remotely, yet I’ve never felt so ignored. I cannot recommend this dealership. The lack of communication, accountability, and basic customer service is simply unacceptable.

I’m not 100% recommend this dealership. For my experience is so worse and worse Manager name is JOSE BUSTAMANTE BEWARE OF THIS PEOPLE HERE THEY CHARGE YOU UP FOR 5k more I am writing this complaint today about Fairoaks Jeep Chrysler Dodge of Chantilly. I purchased a car last week and traded in my truck. I was under the impression I was buying the vehicle as well as adding on the optional insurance and extended warranty. Only I was only given five pages of my paperwork and was told those were my copies days later I got my, full packet of paperwork, and that is when I realized that the dealership had packed in a warranty and an outrageous cause that was not disclosed to me low jack which I was not interested in whatsoever and declined as well as the Zürich shield for the paint protection, my total price out the door went up almost exactly $10,000 Just to add insult to injury I was recommended to the dealership from two people who had worked there so I came in with my guard down a little bit. I literally signed one time on the iPad which the finance manager was able to click and sign during the rest of the deal, distracted and playing off of my naivety. I have reached out to the dealership offering an attempt to resolve this as the big thing I wanted was the gap insurance and possibly the warranty instead, I didn’t even get gap insurance so God forbid I had total my vehicle. I would’ve really been in a terrible situation once I reached out to the dealership nobody is contacted me in a reasonable time frame and once I did finally get somebody on the phone they were not interested in working with me or even really hearing me out, I have consulted other friends and coworkers as I also work in the auto industry specifically as a car salesman every single person I have told to me what they did was not unethical, but it was illegal. I do not typically like to get legal action involved but at this point, I am paying over $100 extra for things that I did not even want, I feel like this dealership needs to be investigated, and strict action needs to be taken as I do not feel like I received anywhere close to the customer service that I should’ve received as a consumer I feel played. I feel cheated. I was misled and I am regretting doing business business with Chrysler Dodge, thank you and I hope to hear from somebody here soon FINANCE TEAM IS AMIR KOWKABI

Don't pay a deposit their, because you will never get it back even if they couldn't find the car you want you will never get your deposit back!!!!!!!!!!

The car buying experience was OK, but the follow-up administrative work has been terrible. They didn't play any games with price or try pushing me to a new vehicle, i was buying a used minivan that was fairly priced to begin with so it was an easy deal. Trade-in offer was a bit low but still acceptable. However it has been two months and I haven't received my plates and tags, the paperwork hasn't even been sent to the DMV. Reaching out to them i get contact and a promise to find the answer, but then radio silence until i reach out again. Be prepared to push them through completing the transaction, I know I really love calling every few days about the same thing so you probably will too.

Ask for pricing on a new jeep, in response they pushed me to consider used. Told them again I want new so the proceeded to push used again. They are very disrespectful of the customer. I’ll purchase new elsewhere

This DEALER Sucks! Customer service is TERRIBLE AFTER you purchase your vehicle. NO follow-through. DOES NOT return phone calls. They will sell you what is already included in the vehicle, doesn't know anything about the vehicle. Bought a used 2013 Rubicon. If they guarantee it will pass inspection - DONT BELIEVE IT.

I bought my truck at this dealer and they gave me a good price and good service they are very friendly

I had an exceptional experience at the Fair Oaks Jeep dealership, and I can't recommend it highly enough. From the moment I arrived, I was warmly welcomed by the staff, which stood in stark contrast to my visit to a nearby dealership where I felt largely ignored. The team at Fair Oaks created a friendly, inviting, and professional atmosphere that immediately put me at ease and made the entire car-buying process enjoyable and stress-free. A particularly notable aspect of my experience was the outstanding service provided by my sales representative, Alaadin Almasri. Alaadin's approach was both highly professional and incredibly customer-focused. He took the time to thoroughly understand my needs, answering all my questions with clear, insightful information. What stood out most was his patience and dedication—there was no rush or pressure to make a decision, and he ensured that I was fully informed at every step. His expertise and attentiveness truly elevated my experience and left a lasting impression. Fair Oaks Jeep has set a new standard for what a dealership experience should be. The entire team, led by professionals like Alaadin, goes above and beyond to ensure their customers feel valued and well taken care of. For anyone in the market for a Jeep, I would highly recommend Fair Oaks Jeep—they exemplify what excellent customer service and professionalism should look like.

Nick and Alladin were wonderful! Nick helped with the details and Alladin with the test drive and showing me all the features!! Both were wonderful and I absolutely love my Rubicon!!! Even the finance gentleman was phenomenal (Sadly I don't remember his name). It's been 3 months and it's still my favorite vehicle I have ever purchased!! Thank you all!

Worst service ever. The service person has no customer service or communication skills. They did nothing to my car but erased the codes drove it for some miles and charged my almost 300$$. STAY AWAY FROM HERE.