Reviews
It’s been a pleasant experience here at this dealer! Very...
It’s been a pleasant experience here at this dealer! Very streamlined and happy to help make action happen! I worked with Shereen, she has been simply wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, Thank you for sharing your details with us at Fair Oaks Chantilly Chrysler Jeep Dodge Ram. We are happy that our team provided you with a pleasant experience. Enjoy your purchase and know that we are always here to assist you.
Kim Parastoo was an absolute rock star… very helpful. She...
Kim Parastoo was an absolute rock star… very helpful. She and the entire staff were very helpful and efficient. Definitely would go back again. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, Thank you for your positive review. We are thrilled to know that you had a professional and helpful experience with our team here at Fair Oaks Chantilly Chrysler Jeep Dodge Ram. We are looking forward to your next visit with us.
If you or anyone you know are in the market for a new or...
If you or anyone you know are in the market for a new or used vehicle, I would highly recommend visiting Fair Oaks Motors! The entire team is absolutely fantastic! Bonnie made sure I understood all of the paperwork involved in my transaction and even stayed after hours to answer all of my questions. Thank you so much Bonnie! I couldn’t be happier with my purchase!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ashley, thank you for the positive review and rating! We are happy to know that you had a fantastic car-buying experience with our Sales Department and to know that our team provided great service. We value your business at Fair Oaks Chantilly Chrysler Jeep Dodge Ram, and we appreciate you recommending us. Enjoy your car!
Bonnie and the whole staff at Fair Oaks Chantilly...
Bonnie and the whole staff at Fair Oaks Chantilly Chrysler Jeep Dodge are great! They made the whole experience of selling my old car a breeze and gave me a great deal on the new 4runner I purchased from them. Highly recommend if you are looking for an honest and professional car dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review and rating! We are happy to know that you had a great experience with our Sales Department and to know that our team provided great customer service. We value your business at Fair Oaks Chantilly Chrysler Jeep Dodge Ram, and we appreciate you recommending us. Enjoy your 4Runner!
These sales people are liars and thieves. They are an...
These sales people are liars and thieves. They are an embarrassment to their profession. Each time I spoke to them they increased the price without changing anything else in the deal. They couldn't keep the price straight amongst themselves. They shouldn't be in the business. Jeep should refuse to supply them with vehicles.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your review in regards to your recent experience with our Sales Team. Could you please contact me at your earliest convenience? I appreciate your time. Best, Hermann Cuadros Director of Sales hcuadros@fairoaksmotors.com Fair Oaks Chantilly CDJR
There is no reason for me to speak with another representative of this dealership. I have communicated with four of the sales people at Fair Oaks and each one has proven to be a bigger liar than the one before (especially Brandon Mazza). I've never met people more dishonest and unethical. If there is any doubt as to the accuracy of that statement, all one needs to do is look at all of the other similar complaints. The owners of this dealership should be embarrassed and ashamed.
Very nice service, helpfullShereen Legorreta was all I...
Very nice service, helpfull Shereen Legorreta was all I need from my new truck I will come back for my next purchase Very satisfied Thank you Shereen Alvaro
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Alvaro! Fair Oaks Chantilly Chrysler Jeep Dodge Ram thanks you for the 5-stars. We are glad your experience was helpful. Come back and see us.
Outstanding process. Very customer friendly.my sales...
Outstanding process. Very customer friendly.my sales person was Shereen and she was outstanding. Very patient and knowledgeable. Really knows about Jeep and features. I recommend her for your business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you much for the great review, Bob! We'll be sure to let Shereen know of your amazing experience that all of our customers should have. We greatly appreciate you recommending her to everyone and we look forward to seeing you again here at Fair Oaks Chantilly Chrysler Jeep Dodge Ram!
It is also very important to thank Herman, Brian and Thaddeus. They make a great team with Shereen. Fair Oaks Chantilly Chrysler Jeep is very fortunate to have this team working so effectively together for the customer's benefit. Bob
It was a wonderful experience to work with Shereen...
It was a wonderful experience to work with Shereen Legorreta for purchasing my BMW Z4 S-35iS sports car. She is a great team player, kind to buyers and understand the buyer’s need for purchasing a car. Shereen also assist with any questions and concerns during the purchase process, supports to get the right paperwork done and make the entire car purchase process easy and seamless. I wish her a great successful career with the dealership. Also, the overall team is very pleasant to work with while looking for a car and/or buying a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, Thank you for your positive review. We are delighted to learn that our team were attentive to your needs and kept you informed and updated of the process. Enjoy your BMW Z4 S-35iS. Thank you for choosing Fair Oaks Chantilly Chrysler Jeep Dodge Ram and we look forward to working with you again.
This has been the worst experience ever in buy. Car. To...
This has been the worst experience ever in buy. Car. To start of one of the sales pitch was tell me and the lady i was with on how he use to bang (in his words) the owner daughter of hall Nissan in va beach and the back and forth as if i was some thug they had me drive back to accept my offer. Now comes the warranty. Aly will lie his way for a sale. I purchased the car in April and the warranty has still yet to be processed. Other on my ac never worked i drove 3 hours to get it fix still no working still no warranty no ac. And i have paid the bill and i lost a day of work. This place is racist unprofessional and heartless as a black man i recommend not going here at all its a white only place. Thats how it made me feel.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Daniel, Please know that we take your review very seriously and would appreciate the opportunity to speak with you directly. This is not how we conduct business and we hope you give us the chance to address this. You can reach out to me at your own convenience. Thank you. Best, Hermann Cuadros Director of Sales hcuadros@fairoaksmotors.com Fair Oaks Chantilly CDJR
Aaron Haight in the Service Department provided...
Aaron Haight in the Service Department provided professional and courteous treatment when I brought my Gladiator in for service. Excellent job! Took care of my problem with no hassle. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, Thank you kindly for your excellent review. We are thrilled you had a great and professional service for your Gladiator with Aaron. We are looking forward to assisting you again for any of your future automotive needs.