Larry H. Miller Honda Murray

Service department (Jackson) was excellent. Kept in touch by text- very efficient. Car was clean and ready when I arrived to pick it up. Repair price was fair.

I went to this dealership for service on my air conditioning system because that's where I bought the car. I had a 9:15 appointment and they knew I was waiting, not dropping off. After more than an hour, I asked how things were going and was told that they were checking the system for leaks, but it appeared there was a blockage. An hour later, they told me there was no blockage and no leaks, they were just recharging the system and it would be done in a few minutes. (Sorry, but if there were no leaks, why did the system need to be charged? Or were there really leaks but the mechanic wasn't bright enough to find them?) After three hours there, I demanded the car back, finished or not. Fifteen minutes later they told me that they thought that the air conditioning compressor was seized. OK. I get it. But it would only have taken any kid in the high school auto shop class fifteen minutes to tell me that the compressor was seized. I demanded the car back so I could take it some place else. Then I was charged $300 for recharging the system that wasn't functional. Who puts Freon in a non-functioning system? Unless I misunderstand air conditioning and Freon, only an incompetent or environmentally irresponsible mechanic would put Freon into a non functioning system. I paid the bill so I could get on with my life. I have an appointment with another dealership to have the car FIXED rather than paying to have a non-functioning system charged with Freon, whether or not it works. If you have nothing better to do with your time but sit in the Larry H Miller Honda dealership for hours on end, surfing the internet on your phone, and if you don't mind paying hundreds of dollars for services that don't get your car fixed, by all means.... Well, you get it...

Sebastian Tischner is a total champ. This guy is extremely knowledgeable and provides a perfect low-pressure car buying experience. Thanks for helping my family get into a great new CR-V! We hope we get a chance to work with you again in the future. P.s. The general manager, Scott Harding, is awesome. You can tell he runs this dealership well by the superior experience from beginning to end.

My 16 year old purchased a used car from you, and on test drive AC was blowing hot air at our faces. You guys promised to fix it and said it was a fuse. So after we purchased the car and brought it in for you to fix, you guys coulndt fix it and denied telling us that you would fix it after a month running us around and bringing it in mutiple times. DISHONEST/xxxx. Especially to a broke 16 year old that you talked into purchasing that car from you. He came in for a Honda CRV and left with a peice of crap Chevy for over $10,000.00 that now your telling us the repair is $700.00 and you wont fix it.

Still has car listed as certified and at 15,300 online but then in person the exact same car with exact same mileage was not certified and they said, "yeah, I guess we could do the internet price.." Misleading at best, dishonest more likely.

I always buy online and this was the worst purchase. They gave me a good deal, but once they had my money they never followed through in a timely manner to complete all the paperwork for the title and registration. We had to call numerous times and would never get a call back. Very poor customer service.

I'm sitting in Ken Garff Honda getting my warranty work done. LHM service dept. really let me down. No call back from service manager even after I left a voice mail reminding him he did not give me a call back on a warranty issue. They also told me that my cruise control is not supposed to regulate the speed travelling on a down slope. Both Honda of America and Ken Garff said that it absolutely should control deceleration. I reached out to LHM customer service and they said someone would call back...NOT! We've owned 6 Hondas/Acuras and my wife just traded her CR-V in Monday, but not at LHM Honda. We'll never waste our time there again. I'm looking at a 2019 Civic hatchback Sport while I'm here. Maybe I can get a reasonable trade on my '16 Civic, which I love, and reload with a new hatchback.

If you are shopping at L.H.M Honda in Murray better ask for Sebastian to help you with the process, he was an outstanding sales man, really gave me a good deal on a used Santa Fe, he was very friendly and not pushy at all, He really helped me calm my nerves down he is Awesome!

I’ve been waiting for over a month to hear back from a salesman and he just kept giving me the run around and was no help!

I had a great experience buying a used car from Larry H MIller Honda. The staff have always been friendly and helpful. The car came with a great warranty and free car washes for life! Always treated well at this dealership.