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Wish I could give zero stars... We drove down from Twin Falls to look at a GMC Yukon we found on KSL. It drove good, was clean and it was priced reasonable... enough to drive down to take a look. After we test drove it we headed on our way to drive another car (private treaty sale also found on KSL). About 5 minutes after we left the dealership we got a call from Stuart, the sales manager. He asked what it would take for us to turn around and come purchase the car. I told him the price it would take, which he could not meet, so we continued on to look at the other car. He called us again and came down on the price, which at that time we liked the price of the car but had already made plans to go look at the other car. After some back and forth communication with the salesman Mark, I texted Mark and let him know we would buy the car at the agreed upon price. His response was, "Congratulations. When do you want to pick up the car?" I let him know it would be in a week or so, to which he responded with a thumbs up and said "Keep me posted as to when. Text me photos of [your driver's licenses]... then I can start preparing documents." He also asked for our insurance card, so I added the Yukon to our insurance policy and sent that over after Memorial Day weekend. All is well right??? So we thought... We are started on paperwork, working on completing as much as we can so we can go down and pick the car up without any hassle at the dealership. I was told that putting a deposit down would not matter in reserving the car (we were planning to pay cash and they knew it). While in the process of completing the paperwork, I got a text saying the car was sold. What?!?! How can you sell it to someone else when we have already started paperwork? I called Mark and he didn't answer, but he would text me. I was told that another family was coming to look at the car that night and buy it for the asking price. So essentially they stood us up in our agreement and sold it to someone who hadn't even showed up to look at it??? When I asked why they were able to sell it to someone else when we had started the paperwork, he told me that it was because we hadn't filled out the credit application online and so they didn't have our info verified, which is really ridiculous because we sent them our drivers licenses (as if that isn't official enough) and we were paying CASH!!! Why would the finality of the sale depend on a credit application? I'm sure if we had filled out the credit application they would have come up with another excuse, but I think the real reason was because the other customer was willing to pay full price and the car was "still on the lot" according to Stuart. Sad what the world has come to and what people are willing to do to make a buck... VERY VERY VERY FRUSTRATING for my wife and I as this was a car we had filtered out of about 300 cars we had sorted through for a couple months. I would not recommend this place at all, they have "SNAKEOIL SALESMEN" written all over them. If you walk in with cash and plan to walk out with a car I'm sure you'll be fine, but for everyone else, stay away!!!
I took my 2012 TSX into the service department because my battery was getting weak and I'd had to jump start the vehicle a couple of times. It had an... Acura brand battery that had a 100 month warranty, which they had installed 3 years earlier. I thought that they would at very least prorate the cost of a new battery based on the warranty. The service writer had me go sit in the customer waiting area while he checked into what could be done for me. About 15 minute later he came and told me that they would replace the battery at no charge and they would have it ready in 15 or 20 minutes. I watched a service tech install the new battery right in the service writer bay, and when done I went out to thank them and leave. Much to my surprise, as I went out to leave, a different service writer approached and told that they in fact would not cover the newly installed battery under warranty, rather I would need to pay full retail (approx. $160) for the battery, "but he wasn't going to charge me for the labor"! Really? I was unpleasantly surprised and questioned the timing our this conflicting decision, and asked if this was a sales tactic to install it on the premise that it would be covered by warranty and then tell the customer once it was installed that they now have to pay full price (not even a prorated price based on warranty). They proceeded to explain that in our harsh climate with very high temperatures and very low temperatures, all batteries only last about 3 years! Disgusted, I asked them to take out the newly installed battery and put my old one back in. They did so with no further discussion or even an apology. I then left the dealership and purchased a replacement battery elsewhere. Beware of unethical sales/service tactics in the Mike Hale service department. One star is the least I was allowed to give, I don't believe they deserved even one!
1. NEW ACURA DEALER FACILITY, VERY NICE 2. GOOD, VERY KNOWLEDGEABLE ABOUT PRODUCT, SALESMAN 3. NEGOTIATED REASONABLE DEAL WITH SALESMANAGER 4. SALESMANAGER... WAS POLITE, CORDIAL, RATHER REASONABLE ON TRADE, KNOWLEDGEABLE OF PRODUCT, 2018 ACURA MDX. TOUGH NEGOTIATOR!
Huge thank you to Gabi Menjivar. Gabi was wonderful made exceptional customer experiences.
Saul and Adam were great. They went above and beyond. They even stayed an hour and a half late to complete the buying process for us. This was especially... helpful given we live in Wyoming and we didnt have to make another trip to get the the car. Really great job. This is our 3rd vehicle weve purchased from Mike Hale Acura. Always has been a great experience.
Purchasing our new Acura was a very pleasant experience.
I brought my car in for a recall repair. The service department were very kind, helpful, and quickly got my car repaired while I waited. I had a nice... lounge in which to wait. The service was excellent.
Sten Wangsgard was the finest and most prepared service representative I have had the pleasure of dealing with in the past six plus years of dealing with... Make Hale Acura! He knows his business and is courteous from the start to the walk around at the conclusion on my visit. I was impressed with his efforts and my results. Mark D. Smith
Sager Thurman was awesome!!! He was friendly and very personable! He was very helpful and got me set up so I could continue to work while I waited for... my car. The facilities were clean, functional and comfortable. I am glad Mike Hale is my Acura dealership!! I bought my car from Mike Hale a couple of years ago.
I purchased my MDX from and have been very impressed with Mike Hale Acura of Salt Lake City. Recently I needed servicing for my 2011 MDX and called and... got an appointment very quickly at a time I desired. Upon arrival for the scheduled service, I was met by my Service Advisor (Chris Luke), who quickly informed me what would be done for a 60K plus mileage requirement including a multipoint inspection,car wash and interior cleaning. My Advisor was very professional, knowledgeable and courteous. Everything was done in a little over an hour while I waited. Also the waiting facility was very nice with various snacks, beverages and fruit. I would highly recommend Mike Hale Arura! Walt