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I took my 2012 TSX into the service department because my battery was getting weak and I'd had to jump start the vehicle a couple of times. It had... an Acura brand battery that had a 100 month warranty, which they had installed 3 years earlier. I thought that they would at very least prorate the cost of a new battery based on the warranty. The service writer had me go sit in the customer waiting area while he checked into what could be done for me. About 15 minute later he came and told me that they would replace the battery at no charge and they would have it ready in 15 or 20 minutes. I watched a service tech install the new battery right in the service writer bay, and when done I went out to thank them and leave. Much to my surprise, as I went out to leave, a different service writer approached and told that they in fact would not cover the newly installed battery under warranty, rather I would need to pay full retail (approx. $160) for the battery, "but he wasn't going to charge me for the labor"! Really? I was unpleasantly surprised and questioned the timing our this conflicting decision, and asked if this was a sales tactic to install it on the premise that it would be covered by warranty and then tell the customer once it was installed that they now have to pay full price (not even a prorated price based on warranty). They proceeded to explain that in our harsh climate with very high temperatures and very low temperatures, all batteries only last about 3 years! Disgusted, I asked them to take out the newly installed battery and put my old one back in. They did so with no further discussion or even an apology. I then left the dealership and purchased a replacement battery elsewhere. Beware of unethical sales/service tactics in the Mike Hale service department. One star is the least I was allowed to give, I don't believe they deserved even one!
1. NEW ACURA DEALER FACILITY, VERY NICE 2. GOOD, VERY KNOWLEDGEABLE ABOUT PRODUCT, SALESMAN 3. NEGOTIATED REASONABLE DEAL WITH SALESMANAGER 4. SALESMANAGER... WAS POLITE, CORDIAL, RATHER REASONABLE ON TRADE, KNOWLEDGEABLE OF PRODUCT, 2018 ACURA MDX. TOUGH NEGOTIATOR!
Huge thank you to Gabi Menjivar. Gabi was wonderful made exceptional customer experiences.
Saul and Adam were great. They went above and beyond. They even stayed an hour and a half late to complete the buying process for us. This was especially... helpful given we live in Wyoming and we didnt have to make another trip to get the the car. Really great job. This is our 3rd vehicle weve purchased from Mike Hale Acura. Always has been a great experience.
Purchasing our new Acura was a very pleasant experience.
I brought my car in for a recall repair. The service department were very kind, helpful, and quickly got my car repaired while I waited. I had a nice... lounge in which to wait. The service was excellent.
Sten Wangsgard was the finest and most prepared service representative I have had the pleasure of dealing with in the past six plus years of dealing with... Make Hale Acura! He knows his business and is courteous from the start to the walk around at the conclusion on my visit. I was impressed with his efforts and my results. Mark D. Smith
Sager Thurman was awesome!!! He was friendly and very personable! He was very helpful and got me set up so I could continue to work while I waited for... my car. The facilities were clean, functional and comfortable. I am glad Mike Hale is my Acura dealership!! I bought my car from Mike Hale a couple of years ago.
I purchased my MDX from and have been very impressed with Mike Hale Acura of Salt Lake City. Recently I needed servicing for my 2011 MDX and called and... got an appointment very quickly at a time I desired. Upon arrival for the scheduled service, I was met by my Service Advisor (Chris Luke), who quickly informed me what would be done for a 60K plus mileage requirement including a multipoint inspection,car wash and interior cleaning. My Advisor was very professional, knowledgeable and courteous. Everything was done in a little over an hour while I waited. Also the waiting facility was very nice with various snacks, beverages and fruit. I would highly recommend Mike Hale Arura! Walt
Very friendly and helpful. At no time did I feel pressured.